EXAM OUTLINE

CPS AND CAP EXAMINATIONS

Candidates in the IAAP certification program May 2004 and before will continue testing under this outline.
Those candidates will not move to the new exam starting in November 2004.

Part 1:  Finance and Business Law (CPS and CAP exams)

Items:  135

I.     Economics                                                                                                30%

       A. Basic concepts of economics

       B. National income and its determinants

       C. Money and banking

       D. Business involvement in current social and economic programs

       E. International trade

II.    Accounting                                                                                                35%

       A. Principles and procedures of accounting

       B. Balance sheet accounts

       C. Income statement accounts

       D. Analysis, Interpretation and Cash Flow Statement

       E. Managerial accounting

III.   Business Law                                                                                            35%

       A. Contracts

       B. Negotiable instruments

       C. Agency

       D. Regulation of business and employment

       E. Property

Part 2: Office Systems and Administration (CPS and CAP exams)

Items:  165

I.     Office Technology                                                                                     50%

       A. Information processing

       B. Communication technology

       C. Records management technology

       D. Reprographics technology

       E. Software and hardware integration

       F. Ergonomics

II.     Office Administration/Communications

        A. Office administration                                                                               25%

             1. Executive travel

             2. Records management principles

             3. Reference materials

             4. Conferences and meetings

             5. Reprographics management principles

             6. Information distribution

             7. Document production

             8. General office procedures

        B. Business communications                                                                      25%

             1. Written communications

                 a. Composing

                 b. Editing

                 c. Abstracting

                 d. Preparing in final format

             2. Oral communications

CPS AND CAP EXAMINATIONS OUTLINE

Page Two

Part 3: Management (CPS and CAP exams)

Items:  165

I.     Behavioral Science in Business                                                              36%

       A. Understanding the individual/self

       B. Team dynamics

       C. Leadership dynamics

       D. Interpersonal communication

       E. Managing change

II.     Human Resources Management                                                             19%

        A. Staffing

        B. Compensation and benefits

        C. Training and development

        D. Employee safety, health, and stress

        E. Performance appraisal

        F. Employee/labor relations

        G. Grievances, discipline, and counseling

        H. Employee separation processes

III.     Organizations and Management                                                            45%

         A. Principles of management

         B. Management theories

         C. Decision-making processes

         D. Functions of management

         E. Fields of management

             1. Production management

             2. Marketing management

Part 4: Organizational Management (CAP Exam only)

Items:  Varies (usually 100-150)

I.     Team Skills

          A. Team building

        B. Team leading

        C. Group problem solving

        D. Resolving conflict

        E. Conducting meetings

II.     Strategic Planning

        A. Critical thinking

        B. Decision making

        C. Communicating mission and values

        D. Allocating resources

III.     Advanced Administration

         A. Mentoring and training

         B. Conducting research

         C. Coordinating projects

         D. Increasing influence

         E. Delegating and empowering