The International Association of Administrative Professionals (IAAP) suggests that a true administrative professional should have most or all of the following qualities...

• Is skilled in new and emerging technology. This includes a strong working knowledge of a wide variety of integrated computer software applications, Internet and Intranet communications and research.
• Acts autonomously. This means having less direct interface with bosses and more with clients and internal departments. Is able to make decisions independently, and manages his/her own work and schedule.
• Provides broader skills beyond the traditional scope of the secretary. Brings greater value to the workplace through skills in such areas as accounting, interviewing, hiring and training, and coordinating activities with outside vendors.
• Demonstrates strong interpersonal skills. These can include effective listening, good writing, strong negotiating and oral communication skills.
• Uses educational opportunities provided and finds new ones. Attends relevant educational and training sessions offered by employers or pursues them independently. Never stops learning. Makes like a sponge and learns as much as he/she can on the job.
• Is flexible. Shifts gears effectively and goes with the flow if things get hectic.
• Gets results. Meets deadlines and always sets personal goals and meets them.
• Takes the initiative. Doesn't wait to be asked to do something. Stays one step ahead of the boss.
• Innovates. Comes up with new, more efficient ways of doing his or her job. Offers assistance, ideas, and recommendations for making things work better in the office.
• Can set priorities with little guidance.
• Can juggle several assignments at once.
• Works well with other employees at all levels and from other departments.
• Asks intelligent questions about the business.
• Participates in group discussions, meetings, work teams - not just as a scribe.
• Thrives with a fair amount of chaos!
• Keeps an open mind. Realizes that what we thought was right yesterday, may not be true today...and vice versa. Is willing to look at new information in a new light to make new decisions to keep fresh and up-to-date.

In short, administrative professionals are those who master technology, have top-notch interpersonal and communication skills, are able to manage projects, track and organize and be creative in solving problems, and most importantly, have the willingness to learn and grow, and accept challenges.

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