Average Salaries for Admin Support Staff

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Average Salaries for Admin Support Staff - 2004

The following starting salary information from the OfficeTeam 2004 Salary Guide is derived from the thousands of job orders handled in the United States and Canada each year by OfficeTeam staffing managers. Continuing or ongoing salaries are not reported since too many factors -- such as seniority, work ethic, performance and training -- impact a full-time employee’s compensation as a work history develops. Job descriptions, regional analysis of hiring trends, and selected local salary variances are also included in the Salary Guide. To obtain a free copy of the Salary Guide, visit the OfficeTeam Web site, www.officeteam.com or call (800) 804-8367.

Also see link to U.S. Bureau of Labor Career Outlook publication and other salary resources below.

Administrative--UNITED STATES

Title 2003 2004 %Change

Senior Executive Assistant $34,000 - $43,500 $33,750 - $43,500 -.03%

Executive Assistant $29,000 - $36,250 $28,750 - $36,000 -.08%

Senior Administrative Assistant $26,500 - $33,250 $26,500 - $32,750 -.08%

Administrative Assistant $23,000 - $28,250 $22,500 - $26,250 -1.0%

Entry-Level Administrative Assistant $20,750 - $24,750 $20,250 - $24,250 -2.2%

Senior Office/Facilities Manager $34,000 - $42,500 $33,250 - $42,000 -1.6%

Office/Facilities Manager $27,250 - $34,500 $27,500 - 34,500 0.4%

Human Resources Assistant $23,500 - $29,750 $23,250 - $29,500 -.09%

Marketing Assistant $24,500 - $30,500 $24,000 - $30,000 -1.8%

Sales Assistant $23,500 - $29,500 $23,000 - $29,000 -1.9%

Medical Secretary $25,000 - $32,500 $24,250 - $31,500 -3.0%

Front Desk Coordinator $20,750 - $25,500 $20,500 - $25,000 -1.6%

Receptionist $18,750 - $24,000 $18,500 - $23,750 -1.2%

Senior Customer Service Rep $24,500 - $29,750 $24,000 - $29,000 -2.3%

Customer Service Rep $19,750 - $24,750 $19,500 - $24,500 -1.1%

Medical Office Administrator $31,250 - $41,500 $33,500 - $45,000 7.9%

Project Coordinator $26,500 - $34,000 $27,000 - $35,000 2.5%

Administrative--CANADA

(figures below are in Canadian dollars)

Title 2003 2004 %Change

Senior Executive Assistant $35,000 - $45,750 $35,750 - $45,250 0.3%

Executive Assistant $32,500 - $39,750 $33,750 - $41,000 3.5%

Senior Administrative Assistant $28,750 - $36,250 $30,000 - $37,500 3.8%

Administrative Assistant $25,750 - $31,500 $26,000 - $32,500 2.2%

Entry-Level Administrative Assistant $23,750 - $28,000 $24,000 - $28,250 1.0%

Senior Office/Facilities Manager $36,750 - $45,750 $35,000 - $48,750 1.5%

Office/Facilities Manager $32,000 - $39,250 $32.750 - $40,500 2.8%

Human Resources Assistant $27,500 - $33,500 $27,500 - $33,750 0.4%

Marketing Assistant $27,250 - $34,000 $28,750 - $37,000 7.3%

Sales Assistant $27,000 - $33,750 $28,500 - $35,000 4.5%

Medical Secretary $29,500 - $41,000 $29,500 - $42,500 2.1%

Front Desk Coordinator $25,000 - $31,250 $25,000 - $31,750 0.9%

Receptionist $22,500 - $28,750 $22.500 - $27,750 -2.0%

Senior Customer Service Rep $28,750 - $39,000 $29,250 - $38,250 -.04%

Customer Service Rep $24,500 - $34,750 $25,000 - $33,750 -.08%

Project Coordinator $30,250 - $39,500 $32,250 - $41,750 6.1%

ADDITIONAL INFORMATION

Specialties in Demand

Steady growth within the healthcare industry fueled hiring activity within this sector in 2003, a trend that is expected to continue next year. Ongoing shifts in regulations impacting the healthcare field have increased the need for skilled workers who can readily adapt to changing job requirements. According to OfficeTeam research, medical office administrators will see the greatest starting salary increase of any single administrative job classification in 2004, with base compensation expected to rise 7.9 percent, to the range of $33,500 to $45,000 annually. "Healthcare organizations continue to rely heavily on medical office administrators for their ability to manage staff, budgets and the daily operations of a medical practice," said OfficeTeam's executive director Liz Hughes. Another healthcare position, patient registration/admissions clerk, should see starting salaries increase 7.3 percent, to be between $20,250 and $27,500.

In addition to healthcare positions, demand is expected to grow for project coordinators. These professionals play a significant role in tracking activity related to departmental deadlines, meetings and budgets. According to Hughes, there is increased demand for project coordinators in many industries, including construction, technology and transportation. Average starting compensation for project coordinators is expected to increase 2.5 percent in 2004, to range between $27,000 and $35,000.

Industry Trends

Healthcare, mortgage and title, and nonprofit firms report consistent demand for support staff, according to OfficeTeam research. However, employment opportunities vary by geographic region. A complete regional analysis of hiring trends and selected local salary variances is included in the OfficeTeam 2004 Salary Guide.

OfficeTeam has more than 300 locations worldwide and offers online job search services at www.officeteam.com

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ADDITIONAL SALARY RESEARCH RESOURCES

Additional data about average salaries is available from a variety of sources, including

U.S. Bureau of Labor Career Outlook       http://www.bls.gov/oco/ocos151.htm

Salary.com        www.salary.com

Monster.com       www.monster.com

Also check classified help-wanted ads in your local newspaper and other staffing firms for a general idea of average salaries in your community.

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Average Salary and Employee Benefits Information
International Association of Administrative Professionals (IAAP)
Membership Profile Survey, 2002

Survey Methodology
The International Association of Administrative Professionals (IAAP) contracted with Market Research Institute (MRI) to conduct a profile survey. A randomly selected list of 3,000 members, provided by the IAAP, were asked to participate. Data was collected until August 26, 2002. A total of 874 surveys were completed, yielding a total response rate of 29% and a confidence level of +/- 4.5 %.

IAAP member yearly base salary income (U.S. dollars)

Less than $15,000 2%

$15,000–$24,999 10%

$25,000–$29,999 14%

$30,000–$34,999 22%

$35,000–$39,999 19%

$40,000–$44,999 14%

$45,000–$49,999 9%

$50,000–$54,999 7%

$55,000+ 3%

Reason for your last salary increase? (check all that apply)

Merit 50%

Annual/automatic 33%

Cost of living 28%

Greater responsibility 9%

Promotion    9%

New technical skills 2%

Continuing education 1%

Other                             6%

Your wages are paid…?

Hourly     48%
Salary     52%

You are eligible for…? (check all that apply)

Overtime            57%
Comp-time         30%
Bonus                28%
Flex-time            27%
None                 20%

Which of the following fringe benefits do you currently receive? (check all that apply)

Vacation 96%

Sick leave 89%

Life insurance 86%

Dental 84%

Health care 78%

Major medical 74%

Tuition/education assistance 71%

401K plan 68%

Long-term disability 68%

Short-term disability 63%

Pension plan 64%

Optical 57%

Credit union 48%

Flex-time 34%

Deferred income 20%

Profit sharing 19%

Child care 8%

Elder care 4%

Other 3%

None 1%

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Return to IAAP Research and Trends

Administrative--UNITED STATES

Title	2003	2004	%Change
Senior Executive Assistant	$34,000 - $43,500	$33,750 - $43,500	-.03%
Executive Assistant	$29,000 - $36,250	$28,750 - $36,000	-.08%
Senior Administrative Assistant	$26,500 - $33,250	$26,500 - $32,750	-.08%
Administrative Assistant	$23,000 - $28,250	$22,500 - $26,250	-1.0%
Entry-Level Administrative Assistant	$20,750 - $24,750	$20,250 - $24,250	-2.2%
Senior Office/Facilities Manager	$34,000 - $42,500	$33,250 - $42,000	-1.6%
Office/Facilities Manager	$27,250 - $34,500	$27,500 - 34,500	0.4%
Human Resources Assistant	$23,500 - $29,750	$23,250 - $29,500	-.09%
Marketing Assistant	$24,500 - $30,500	$24,000 - $30,000	-1.8%
Sales Assistant	$23,500 - $29,500	$23,000 - $29,000	-1.9%
Medical Secretary	$25,000 - $32,500	$24,250 - $31,500	-3.0%
Front Desk Coordinator	$20,750 - $25,500	$20,500 - $25,000	-1.6%
Receptionist	$18,750 - $24,000	$18,500 - $23,750	-1.2%
Senior Customer Service Rep	$24,500 - $29,750	$24,000 - $29,000	-2.3%
Customer Service Rep	$19,750 - $24,750	$19,500 - $24,500	-1.1%
Medical Office Administrator	$31,250 - $41,500	$33,500 - $45,000	7.9%
Project Coordinator	$26,500 - $34,000	$27,000 - $35,000	2.5%


Administrative--CANADA
(figures below are in Canadian dollars)
Title	2003	2004	%Change
Senior Executive Assistant	$35,000 - $45,750	$35,750 - $45,250	0.3%
Executive Assistant	$32,500 - $39,750	$33,750 - $41,000	3.5%
Senior Administrative Assistant	$28,750 - $36,250	$30,000 - $37,500	3.8%
Administrative Assistant	$25,750 - $31,500	$26,000 - $32,500	2.2%
Entry-Level Administrative Assistant	$23,750 - $28,000	$24,000 - $28,250	1.0%
Senior Office/Facilities Manager	$36,750 - $45,750	$35,000 - $48,750	1.5%
Office/Facilities Manager	$32,000 - $39,250	$32.750 - $40,500	2.8%
Human Resources Assistant	$27,500 - $33,500	$27,500 - $33,750	0.4%
Marketing Assistant	$27,250 - $34,000	$28,750 - $37,000	7.3%
Sales Assistant	$27,000 - $33,750	$28,500 - $35,000	4.5%
Medical Secretary	$29,500 - $41,000	$29,500 - $42,500	2.1%
Front Desk Coordinator	$25,000 - $31,250	$25,000 - $31,750	0.9%
Receptionist	$22,500 - $28,750	$22.500 - $27,750	-2.0%
Senior Customer Service Rep	$28,750 - $39,000	$29,250 - $38,250	-.04%
Customer Service Rep	$24,500 - $34,750	$25,000 - $33,750	-.08%
Project Coordinator	$30,250 - $39,500	$32,250 - $41,750	6.1%

Less than $15,000	2%
$15,000–$24,999	10%
$25,000–$29,999	14%
$30,000–$34,999	22%
$35,000–$39,999	19%
$40,000–$44,999	14%
$45,000–$49,999	9%
$50,000–$54,999	7%
$55,000+	3%

Merit	50%
Annual/automatic	33%
Cost of living	28%
Greater responsibility	9%
Promotion	9%
New technical skills	2%
Continuing education	1%
Other	6%

Vacation	96%
Sick leave	89%
Life insurance	86%
Dental	84%
Health care	78%
Major medical	74%
Tuition/education assistance	71%
401K plan	68%
Long-term disability	68%
Short-term disability	63%
Pension plan	64%
Optical	57%
Credit union	48%
Flex-time	34%
Deferred income	20%
Profit sharing	19%
Child care	8%
Elder care	4%
Other	3%
None	1%