IAAP 2005 Profile of Administrative Professionals Survey
Training most needed
in following areas
(Ranked in order of overall rated importance)
| 1. Computer software applications |
|
2. Technology applications, such as Web conferencing |
| 3. Supervisory/management skills |
| 4. Project management |
| 5. Public speaking/presentation skills |
| 6. IT systems/hardware/system networks |
| 7. Time management |
| 8. Organizational skills |
| 9. Negotiating |
| 10. Meeting and special event planning |
| 11. Writing and grammar skills |
|
12. Teamwork |
| 13. Another language |
| Other responses (See below) |
Sampling of "Other" Responses...
Accounting
Accounting Principles/Finance
Additional fleet management training
Advances in technology
Always looking to stay on top of new technology
Always willing to learn new techniques to become more effective administrative professional
Any and all training is welcome
Budgeting/finance
Budget planning
Coalition building
Communication skills
Conflict management resolution
Contracting, budgeting
Coordinator for expense reporting
CPR/First Aid
Cultural awareness/etiquette
Daily updating of software needed to do our jobs and help our clients succeed.
Delegating
Delegation
Employment Law: EEO, sexual harassment issues, HR training
Employer provided training is specific to hospital needs, not admin-based
Excel, word, GroupWise e-mail
Financial
Financial management
Financial related to facilities management
Financial statements
Foreign policies and protocol
How to handle downsizing
Human Resources law, safety training
I already speak three languages but would like to learn another one
I get a lot of continuing legal education and professional development
Industry specific reports/budgets
Industry specific terminology, applications (new industry for me)
International business
Job specific skills: legal, investor relations
Judicial; legal
Labor laws and acts (FMLA, ADA, etc.)
Leadership
Multi-tasking skills
Multiple projects/multiple bosses
Need training in the HR field
New technology
Office-specific procedures
People skills
People skills, facilitation skills, including teambuilding
Personnel Issues-handling conflict/harassment, etc.
Professional protocol
Programs specific to our company (timekeeping, expense reports, etc.)
Public outreach
Risk management
Safety issues at work
Since training is not offered by my company, I'm expected to know majority of the skills needed for this job
Soft skills--communications, negotiation, other intangibles
Stress management
Tax return processing
Technology training
The boss needs many of these more than I
Trade show management
Travel tips and corporate Intranet development and usage skills
Virtual workforce
We are getting a new database system in the next 2 years, thus will need training on the new software
Web design and content management
# # #