Registration is now open for my online study groups to prepare students to sit for the September 2015 CAP and OM exams. These study groups will last for 16 weeks, beginning in May.

It can be frustrating and overwhelming to work your way through all the material alone. I am here to help guide you through the process and hold your hand!!!

My study groups include review of the  material, helpful additional online resources, recordings of all sessions so you can participate even if the live sessions aren't convenient, general test taking tips, practice questions and more.

Contact me privately to learn more.

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Technology and I have been feuding for the past several weeks and right now technology is winning. I'm patient, though, and I know eventually all the problems (real or imagined) will be resolved.

I thought I'd get Chapter 3 posted as I have a few minutes before my Lady Vols vs. the Lady Wildcats basketball game begins. My husband is a University of Tennessee fan and I was exposed to Southeast Conference intensity the first three years of our marriage. Women's basketball was not then what it is today and I love following the game. My daughter is a University of Missouri graduate so when Mizzou moved into the SEC it brought with it interesting times in the family.

Anyway, Chapter 3 has to do with the four years I served on the Missouri Division Board of Directors. By the time I served as chapter president I had seen several division presidents come and go and learned something from all of them. I had made up my mind I wanted to continue my leadership experience and opportunity to learn and I really felt I had something to offer. My plan was to experience several elected positions, if the voters cooperated, as I moved up the leadership ladder. My plans changed along the way.
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There are many popular sites for networking (schmoozing, interacting, making contacts, meeting people, exchanging cards, making friends, etc.) in the business and personal realm. Some of these are Facebook, Twitter, LinkedIn, Pinterest, Google Plus, Instagram, Flickr, Meetup, Reddit, and Ryze, just to name a few. Please share which sites you use and if they have been helpful in networking for you. This information is requested for a possible article.

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Even though we work in support professions, leadership is an important aspect of our careers and our daily jobs. We have to be skilled at thinking on our feet, decision-making, emotional intelligence, and other essential qualities of a leader.
I hear from so many of you that leadership skills are the most important aspect of your professional development and I would agree. My leadership positions on the Board of Directors, in my career, and various organizations I’m a part of were all thanks to helpful training I received from IAAP. Becoming an effective, skilled leader is a long—yet valuable—journey. Having a guiding force to help you learn the ropes is key. I wish IAAP Leadership Academy had been around earlier in my career. My success would have come much more easily had I attended such an amazing program. This is not an opportunity to miss. 
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I watched the IAAP informational webinar today, and I must say that a lot of questions were answered, and I do appreciate that.  There's nothing more important than an understanding.  At first,I must admit I did not let anything really stick about the changes it would go in one ear and out of the other.  Especially with everyone feeling hurt and disappointed and there were not too many positive comments being made.  After watching the webinar, I have a better understanding of why the changes are being made and how it will effect my membership in the future.  Thank you IAAP HQ staff: Jay Donohue, CEO; Melissa Mahoney, Senior Director; Emily Allen, Director of Programs and Communications, and Amy Randolph, Manager of Membership Engagement & Programs. 
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We are very excited to be offering a great seminar in Naperville, Il on Saturday March 14, 2015.

Lisa Olson and I will be team teaching the Collaboration Collage!!! We've got a GREAT lineup planned.

Program Lineup

Conflict Resolution Strategies – How to Tame the Office Tangle – Learning to resolve conflict is a skill that will serve you well for life – personally and professionally!

Working with IT - Make the helpdesk staff your best friend! Make your helpdesk calls be more productive and possibly even fix the problem yourself first!

Networking - How and why building an effective network benefits everyone!

Virtual Meetings - Learn about setting up virtual meetings - how to go about it, pricing structure. features, and more

Tech Tools to Support Collaboration - Discover tools you can use to support collaborations such as Sharepoint, Cloud Computing, Google Docs and More

Five CAP Recertification points have been approved for this event.

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Originally Posted by John Ubaldi, Jan. 27, 2015

One of the best business decisions U.S. companies can make is to hire veterans. With the downsizing of the U.S. military, there are sure to be many talented individuals to choose from in 2015.

As business globalizes, companies need employees who bring strong leadership training and skills from their military service. From the first day of service, military personnel learn to instruct, delegate, motivate, and inspire. Veterans understand the team concept and how to motivate teams to successful outcomes.  

Veterans have a strong understanding of strategic direction, as everything they have been trained to do is always in the context of working toward the larger picture. Military service requires working under pressure—sometimes in a combat environment—while leading and working in a team setting to accomplish the mission.

Hiring managers need to understand the basic skills that today’s veterans bring to the workplace. The military has changed over the years and all veterans are educated in many different skills, no matter the occupational specialty.

Companies today have a diverse worker demographic, a reality that is familiar to service members. Veterans have worked side-by-side with individuals of diverse race, gender, geographic origin, ethnic background, religion, and economic status without any disruption in the ability to accomplish the mission at hand.

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Originally Posted by Julie Perrine, Dec. 3, 2014

These days, it’s common for administrative professionals to attend meetings and collaborate with colleagues from places other than offices. Whether you’re working from a conference room, hotel lobby, or the comfort of your own home, you need tools to help you work effectively in a virtual environment. These video and voice chat programs can help you do just that – and the best part is that many of them are free!

1. Google Voice– With Google Voice, you can get a free phone number that you can use to send free text messages, as well as customize your voicemail and read transcripts of voicemails – all you need is a Gmail account. You can also route your Google Voice number to your cell phone, office phone or Skype account free of charge. There is a charge for some calls that varies based on where you’re calling to and from. To learn more, check out this guide on how to use Google Voice.


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Originally Posted by Robert Hosking, Sept. 29, 2014

and IAAP have partnered on a new research project called Office of the Future, which examines how evolving workplace trends are impacting administrative professionals. As part of this project, we recently asked more than 2,200 IAAP members how accurately their job descriptions, job titles, and salaries match what they’re actually doing at work. Curious about what we found out?

Not surprisingly, 93 percent of administrative professionals surveyed felt it’s important to have a job title that accurately reflects their job duties and responsibilities. Respondents also mentioned some unique administrative job titles they’ve heard, including the following:

·         Chief Executive Administrator

·         Director of First Impressions

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It's Administrative Professionals Week, so what better time to answer the burning question that comes up in offices everywhere: Is the term "secretary" passé?

Washington is full of lobbies and associations protecting various interest groups, and administrative professionals are no exception.

ABC News sat down with Kemetia Foley, President of the Old Town Alexandria Chapter of the International Association of Administrative Professionals and, yes, a secretary, to get the definitive opinion on the 'S' word.

ABC News: What is the difference secretary vs. administrative professional, what is the discrepancy, and why is one right and the other not as right?

Kemetia Foley: I don't have a problem with the word secretary. It comes from the word confidante. That's what it means, that you're the right- hand person that keeps all the secrets or all the information that needs to be kept close to the vest. That's where it originated from. It's a very honored role, it's an important role so you have to keep that in mind or try to tell people to keep that in mind when someone says, 'Oh, you're a secretary?'

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Today, February 11, is Kaw Chapter's 73rd Anniversary.  It was on February 11, 1942 that Kaw Chapter was the founding chapter of IAAP. As we think back to when our chapter began, our chapter is like a tree.   The members planted a tree and nourished it until it had a good root system.  After a few years, the tree grew and had buds on the limbs in the spring, anticipating the leaves that would come forth.  The buds are like our members when they joined the organization and before long they began to bloom into leaders. 

Through the seasons, the leaves turned from green to beautiful colors, which would represent members becoming leaders and asking others to join our great organization.  Just like the change in seasons, through the years, the organization changed its name from National Secretaries Association to Professional Secretaries International and now we are known as the International Association of Administrative Professionals.

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REMINDER: The cut-off for the special hotel room rate at the Deerfoot Inn and Casino is FEBRUARY 27, 2015! So if you require a hotel room for the event and wish to take advantage of our group rate, please contact the Deerfoot Inn and Casino - quoting Group Code GTJIIAAP1 - before the end of day Friday, February 27, 2015.
The Western Canada Division Board hosted our first Education Forum on January 31 in Vancouver, which was well attended and everyone walked away at the end of the day filled with knowledge! Now the Western Canada Division Board is turning our focus to our second professional Education Forum for IAAP members and administrative professionals, being held on MARCH 28 in Calgary at the Deerfoot Inn and Casino.
Our Agenda includes great topics such as Leading Positive Change/Change Management, Tips for Resume Writing and the Interview Process, Tips and Tricks for Microsoft Word, Excel and PowerPoint, as well as Smartphone, Android, Blackberry efficiencies along with email and workplace efficiencies. I am very excited to announce that the Western Canada Division Board has just received confirmation that our Sessions have qualified for 7.5 Recertification points!
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The National Secretaries Association was organized in Topeka, Kansas, on February 11, 1942, at the Hotel Kansan.  Responsible for beginning the organization were Hillary Bufton and Hillary Bufton, Jr., a father/son team, and George B. Turner, Kansas City, Missouri.  After a few months, "Kaw" was selected as the name of the chapter because of the Kaw River bordering the north side of Topeka.  As a result of many changes during the war, the group experienced much difficulty; but with willing spirit, Kaw Chapter survived.  As the years passed by, progress continued, and in 1981, the name of the now international organization was changed to Professional Secretaries International (PSI).  Times have changed and so have responsibilities.  In 1998 the name was changed again to the International Association of Administrative Professionals (IAAP). 

The first interchapter meeting of the association was held in Kansas City, Missouri, in 1946 with about 200 members, 49 of which were voting delegates.

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My last post was a description of the work environment where admins are not valued, an environment way too many of us work in. Now let’s talk about what to do.

I’ve started a campaign to blow my own horn. Loudly.

We have a multi-function printer that is getting beaten to death by over-use. It’s only about 3 years old, but something breaks almost every week. I spend $300 a month exclusively on paper for it. These are all nuclear engineers I work with, who are trained to always be prepared for the worst-case scenario. So when the printer won’t recognize that tray 2 is really not out of paper, that means the Nuclear Regulatory Commission is going to bust through the doors at any second, like a SWAT team making a drug bust. So I make my way to the copy room, remove the tray from the machine, inspect it as best I can, and put it back. Hey, look, the printer recognizes the full tray. Sweet! I go tell the panicked engineers. “Tray 2 is fine. I fixed it. I am THE MAN – spelled it in all caps!”

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I guess the first confession this time is I missed my self-imposed deadline of posting once a week. I had a head cold since January 20 and it has dulled my senses. I'm really doing fine and the cold was not as bad as it could have been; it has just made me lazier than normal. I guess that's confession #2.

I would like to take you back to when I joined this association, June 1980. At that time the name was PSI, our fiscal year ended May 31, the chapter treasurer did all the membership dues billing and then sent proper amounts to their division and headquarters, there were a ton of standing committees and they were all members of the of the chapter board of directors, all communication was done by phone or mail (by fax if you were lucky enough to have one to use), and, yes, we still used typewriters.

One of the first "International" officers I met was Nan DeMars when she came to St. Louis to talk about the upcoming name change vote. I remember her saying her husband had said if we did not change our name from NSA to Professional Secretaries International (PSI), did that mean we were not professional. I frequently tell people to choose their words carefully when they are trying to persuade or convince someone to do or support something.
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Are admins truly valued by their managers and companies? Two instances have me thinking about this. Mia Chase posted a question in the OfficePRO discussion group recently, specifically, could the magazine do an article on it? This was also the topic of a recent post in Practically Perfect PA, a British admin’s blog that I subscribe to. The blogger did a survey a few months back on what admins felt they needed or was lacking in the profession. The overwhelming majority of responses contained a variation of “the boss and/or company doesn’t value me or my opinions.” The blogger then organized a big conference that’s coming up, which resembles our TEC and Summit conferences.

I struggle with this as well. My company is an electric utility. As such, there are tons of engineers and project managers here. As a whole, the company seems to value engineers and PMs above everyone else. Accountants get some love too, but admins definitely are not valued. Plenty of individual managers value their admins, including mine. But even if you have an appreciative manager, there are things other professionals enjoy that admins do not, as almost all managers aren’t very willing to rock the boat. An example is professional conferences. When an engineer or PM learns of a conference they wish to attend, they have to ask no questions. They register for the conference, book a hotel room, and reserve a rental car or secure a flight – all with the company credit card, of course – and inform his/her manager “I will be at a conference on these dates.” Pushback or requests for additional information is very rare.

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Just a quick reminder that there is still time to apply for the scholarships from The Foundation of IAAP to attend the IAAP Summitt 2015 in Louisville.  Deadline to apply is Saturday, Feb. 1!!!  The Scholarships available are for both first time attendees and returning attendees!  See below for the link on how to apply!

IAAP Summit 2015 Scholarships
The Foundation is still accepting scholarship applications for both first-time and prior attendees. The application process will close Feb. 1. Successful applicants will be notified in April and the official announcement will be released in June.
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This IAAP year has been one of transition and change.  I began the 2014/2015 year with my local Fort Myers Chapter of IAAP looking forward to being the chapter President.  With the changes taking place, our year was shortened as our chapter decided to disband in September.  I really miss my IAAP sisters; however we are planning to get together from time to time to simply keep in touch and will celebrate Administrative Professional Week as a group.  Many of the members are opting out and not renew their membership, but I have decided to hang in there and see where this is going and how I can still be an active member in an organization I have come to love. 

Change is never easy, but sometimes you simply have to sit back and see what transforms from the inevitable change.  Growth comes from change and as an administrative professional growth is important for my personal self and my professional self.  The change in how we do things as IAAP members will keep us all on our toes, as we won’t have the monthly meetings to garner our professional development and will need to be diligent in keeping up with recertification and Member of Excellence.

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"Take Time" for yourself.  I know you have dead-lines to meet but if you don't take care of yourself you are going to have burn-out real fast!

So how do you handle this you say?

If it's only 5 minutes every hour during the day that you can get away from your desk then do it, plan it!

Take yourself away from your desk by reading a daily devotional, a health article, or perhaps work on a brain teaser.  Or of you think that you can't handle One More item to read or look at just put on your favorite song and close your door turn out the lights and listen. This way to chill and relax the best way to revitalize your mind which in turn will make you a more productive Professional Administrative Assistant.

What more could your boss ask for?  A renewing of your mind  ~ producing a better You!

Do it, try it....just "Take Time".

Check this link out "How to Be Happy at Work"
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Are your projects becoming overwhelming? Do you feel like you will never see the project to completion? Today's administrative professional must add project management skills to their resume due to the increased workload. Attend this webinar to get tips on planning, coordinating, and managing projects. 

February 12, 2015 @ 7 p.m. CST

Click here to register ($10 to attend)
You will receive a link to attend the webinar. Please follow the instructions to access the meeting.

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