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IAAP Headquarters Directory
Receive service and support from the staff at IAAP Headquarters in Kansas City, Missouri.

General Department E-mail Listing
 

membership@iaap-hq.org	For membership inquiries, general membership information, member services,  reporting address/phone/fax/e-mail changes
prcommunications@iaap-hq.org	For public relations assistance, association information, research findings, media inquiries, and other miscellaneous inquiries
education@iaap-hq.org	For information about professional development programs and advice
certification@iaap-hq.org	For certification-related information/requests/assistance
service@iaap-hq.org	For miscellaneous requests/Headquarters assistance
acctg@iaap-hq.org	For general accounting information and inquiries
meetings@iaap-hq.org	For information on IAAP international conferences and events
officepro@iaap-hq.org	For OfficePro magazine general information/questions
executivedirector@iaap-hq.org	For reporting specific problems or other association concerns
homepage@iaap-hq.org	For website related information/sponsorships
distribution@iaap-hq.org	For ordering resources and products from Headquarters.

 

IAAP Headquarters Directory
Headquarters hours are 8:30 am to 5:00 pm Central Time, Monday through Friday	Phone 816.891.6600—voice mail for 7-day/24-hour messaging; Fax 816.891.9118
Mailing Address PO Box 20404 Kansas City MO 64195-0404	Courier/Shipping 10502 NW Ambassador Drive Kansas City MO 64153
Address/Name Change	membership@iaap-hq.org
Administrative Professionals Week Promotion/Public Relations	Emily Hoffman, ext. 2239; ehoffman@iaap-hq.org
Affiliate Association Information	Joy Johnston, ext. 2244; jjohnston@iaap-hq.org
Award for Excellence	Kathy Schoneboom CPS/CAP, ext. 2227; kschone@iaap-hq.org Jennifer Mikic CPS/CAP, ext. 2225; jmikic@iaap-hq.org
Communications/Public Relations	Department e-mail prcommunications@iaap-hq.org
Public Relations, Media Contact, IAAP Website Content Manager	Emily Hoffman, ext. 2239; ehoffman@iaap-hq.org
Convention and International Meetings	Department e-mail meetings@iaap-hq.org
Convention, Meetings, Exhibits	Inge Hafkemeyer CMM, ext. 2223; ihafkemeyer@iaap-hq.org
Convention Registration/Credentials	Trayce Hayden, ext. 2234; thayden@iaap-hq.org
Speakers	Cheri Ditsch CPS, ext. 2245; cditsch@iaap-hq.org
Certification Conference
Program/Speakers	Kathy Schoneboom CPS/CAP, ext. 2227; kschone@iaap-hq.org
Registration	Trayce Hayden, ext. 2234; thayden@iaap-hq.org
Certification Programs	Department e-mail certification@iaap-hq.org
Academy/Academy News	Jennifer Mikic CPS/CAP, ext. 2225; jmikic@iaap-hq.org Kathy Schoneboom CPS/CAP, ext. 2227; kschone@iaap-hq.org
Certified Professional Secretary (CPS) Certified Administrative Professional (CAP)	Kathy Schoneboom CPS/CAP, ext. 2227; kschone@iaap-hq.org
College Credit - Certification	Vicki Twombly, ext. 2248; vtwombly@iaap-hq.org
Examination Centers (establishing)	Jennifer Mikic CPS/CAP, ext. 2225; jmikic@iaap-hq.org
General Information/Candidate Records	Vicki Twombly, ext. 2248; vtwombly@iaap-hq.org
Institute for Certification	Kathy Schoneboom CPS/CAP, ext. 2227; kschone@iaap-hq.org
Materials (Application Packet, Review Guide)	See Distribution Department
Prentice Hall CPS® Review Series	IAAP ID No. 047-70765  800.947.7700
Recertification	Questions from individuals: Vicki Twombly, ext. 2248; vtwombly@iaap-hq.org Questions about chapter program eligibility: certification@iaap-hq.org
Distribution Department, Headquarters Orders	Department e-mail distribution@iaap-hq.org
(For credit card or no-charge orders, please fax to 816.891.9118)	Susan Whitaker, ext. 2246; swhitaker@iaap-hq.org Lynn Heide, ext. 2247; lheide@iaap-hq.org
Educational Products/Materials/Supplies
IAAP brochures/forms, labels, stationery, chapter, division, committee, department supplies
Education and Professional Development	Department e-mail education@iaap-hq.org
Seminars and Speakers	Cheri Ditsch CPS, ext. 2245; cditsch@iaap-hq.org
Self- and Group-Study Training	Cheri Ditsch CPS, ext. 2245; cditsch@iaap-hq.org
Continuing Education Unit (CEU)	Cheri Ditsch CPS, ext. 2245; cditsch@iaap-hq.org
Educational Products (information)	Cheri Ditsch CPS, ext. 2245; cditsch@iaap-hq.org
Office Trends/Training Information	Susan Fenner PhD, ext. 2237; sfenner@iaap-hq.org
Executive Director	Don Bretthauer CAE, ext. 2230; executivedirector@iaap-hq.org
Financial	Controller Sue Tuff, ext. 2240; stuff@iaap-hq.org
Taxes; Group Ruling; Nonprofit Status; Bonding; Liability Insurance	Melissa Mahoney, ext. 2242; mmahoney@iaap-hq.org
Membership	Joy Johnston, ext. 2244; jjohnston@iaap-hq.org
Application Processing	Laura Giokas, ext. 2249; lgiokas@iaap-hq.org
Membership Inquiries	membership@iaap-hq.org
Benefits/Recognition Plus Awards Program	Joy Johnston, ext. 2244; jjohnston@iaap-hq.org
New Chapter Building/Officer Assistance	Joy Johnston, ext. 2244; jjohnston@iaap-hq.org
Marketing/Recruitment/Retention	Joy Johnston, ext. 2244; jjohnston@iaap-hq.org
Materials	See Distribution Department
Student Chapter Program	Laura Giokas, ext. 2249; lgiokas@iaap-hq.org
Member Credit Card for Member Service	Bank of America - apply online
OfficePro Magazine
Address Change/Inquiries/Information	Claudia Whitsitt, ext. 2236; cwhitsitt@iaap-hq.org
Editor	Aaron Ensminger, ext. 2251, aensminger@iaap-hq.org
Content Editor	Susan Fenner PhD, ext. 2237; sfenner@iaap-hq.org
OfficePro Advertising	Richard Brennan, ext. 2228, rbrennan@iaap-hq.org
Professional Education Conferences
Information	Cheri Ditsch CPS, ext. 2245; cditsch@iaap-hq.org
Retirement Trust Foundation	Sue Tuff, ext. 2240; stuff@iaap-hq.org
Materials/Supplies/Videos	See Distribution Department
reVisions/RTF Website	Aaron Ensminger, ext. 2251; aensminger@iaap-hq.org
Research	Susan Fenner PhD, ext. 2237; sfenner@iaap-hq.org
Service Marks/Trademarks/Logo Guidelines/Requests	Aaron Ensminger, ext. 2251; aensminger@iaap-hq.org

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