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 Thanks to our sponsors!

EFAM Montreal 2011 Banner Image

 Saturday, July 27

Some sessions are still being organized. Check back for more details on speakers and descriptions.

IAAP Leadership Bootcamp
8:00am - Noon, Saturday, July 27

IAAP Leadership BootcampThe IAAP Leadership Bootcamp is for new, current and aspiring leaders who want to learn the ins and outs of leadership that can be applied to your workplace, IAAP and your personal life. This high-energy, quick-paced learning environment will provide a venue for leadership development like you’ve never seen before. Dress is casual. Be ready to become the best leader you can be!

Limited to 300 persons.

No recertification points offered
First-time Attendees Orientation
1:45-2:30pm, Saturday, July 27

Come learn the ins and outs of EFAM. Hear from IAAP leaders as they tell you to dress in layers, how to meet other office professionals, the best sessions to attend, and how to rest those feet after a long day.

Evening of Welcome
6:00-8:00pm, Saturday, July 27

Put on your dancing shoes and come ready to kick off EFAM 2013 in style. This is a great reception for you to come with your friends or ready to make new ones. More details to come…

Town Hall Meeting
2:45-3:45pm, Saturday, July 27
IAAP Business
Noon-5:15pm, Saturday, July 27

12:00-1:00pm – MAL Meeting
12:30-1:30pm – Parliamentarian Office Hours
2:45-3:45pm – Town Hall Meeting
4-5:15pm – District Caucuses
 

 Sunday, July 28

Opening General Session
8:00-8:45am, Sunday, July 28

Come see the time-honored tradition of The Parade of Nations, introduction of the 2012-2013 Board of Directors, introduction of the 2012-2013 Foundation Board of Trustees, hear speeches from the International President, Karlena Rannals, CAP-OM, and The Foundation Chair Kelly Reggio, CAP-OM, as they outline for you a year in review for IAAP.

Keynote Address: Feel like there's never enough time?
8:45-9:45am, Sunday, July 28

Acclaimed author and speaker Jill Farmer teaches you how to heal your relationship with the clock. She reveals how to get more hours back in your day to accomplish what you want to achieve. She exposes how most of us are subconsciously sabotaging enormous chunks of time, even though it looks like we're "busy beyond belief." Jill will teach you how to re-capture time, meaning, and impact in your life. Then, she’ll reveal surefire methods for dissolving dreaded tasks, and for tackling huge projects (even some that have been hanging around for years.)

Attendees receive 1 recertification point
Creating Powerful PowerPoint Presentations
10:00am-Noon, Sunday, July 28

Cut through the typical jungle of information and create graphics that succinctly communicate concepts and ideas without resorting to boring bullet points. Your presentation should be more than just a teleprompter.

Attendees receive 2 recertification points
Level: Basic
Track: Communications
Juggling Multiple Bosses and Priorities
10:00-11:00am, Sunday, July 28

When you have multiple bosses, how do you know who’s really the boss? How do you determine what’s urgent and what’s not? How should you clarify expectations among all of your bosses? How do you juggle and not struggle? This session will answer all of these questions by: helping you identify tasks you should and should not perform; learning how to open the conversation for clarity of duties and expectations; and knowing when to say enough is enough.

Attendees receive 1 recertification point
Level: Intermediate
Track: Professional Development
Virtual Support
11:00am-1:00pm, Sunday, July 28

In today’s global work environment, more and more assistants are providing support to managers and teams that are in different cities, different time zones and different countries. This creates unique opportunities for administrative professionals to provide virtual support. Find out what tools are needed to be effective at virtual support. Create relationships without meeting a person face-to-face. Understand how communication and discipline are essential tools to be successful. Whether you provide virtual support for your company, or own your own business as a virtual assistant this session will get you on the right path for virtual success.

Attendees receive 2 recertification points
Level: Basic
Track: Professional Development
Marketing Communications (How to Write Promotional Materials, Brochures and Press Releases)
Noon-1:00pm, Sunday, July 28

What do your marketing materials say about your organization? Promotional materials can be great marketing tools—or they can turn people off. Learn how to write content that avoids buzzwords, focuses on outcomes, and shows ROI that causes your reader to take notice and take action.

Attendees receive 1 recertification point
Level: Advanced
Track: Communications
Best Practices for Email Communication
3:00-5:00pm, Sunday, July 28

Email is such an integral part of today’s business world and it has changed the way we communicate every day. Learn how to be better communicators in the email age. Understand when it is and isn’t the most effective form of communication. Master the subtleties of formatting, length, bullet points, introductions, subject lines and the use of codes for actions needed.

Attendees receive 2 recertification points
Level: Intermediate
Track: Communications
Supervising 101
3:00-5:00pm, Sunday, July 28

Supervising others can be fulfilling and challenging. In this session, you will learn about supervisory styles (task-centered and people-centered approaches), the importance of communication, the art of delegation and getting someone else to take on additional responsibility, and learn how to motivate others towards success. This session will also provide tips and tricks on how to evaluate employees and how to help those you supervise reach their potential.

Attendees receive 2 recertification points
Level: Advanced
Track: Professional Development
IAAP Business
10:00am-7:00pm, Saturday, July 27

Business Session – 10:00am-1:00pm
Voting 3:00-7:00pm (1st ballot 3:00-4:00; 2nd and 3rd ballot if needed - 2nd ballot 5:00-5:45; 3rd ballot 6:15-7:00)
 

 Monday, July 29

Sponsored Coffee & Learn
7:15-8:15am, Monday, July 29
General Session
8:30-9:15am, Monday, July 29

Join all of your colleagues as IAAP installs its 2013-2014 International Board of Directors, its 2013-2014 Foundation Board of Trustees. Also, hear the state of the association by Executive Director, Gerald J. Donohue, Jr., CAE, CMP. 

Keynote Address: Respecting Yourself and Others
9:15-10:15am, Monday, July 29

The best things come when we respect ourselves, and others. While we tend to see ourselves as "normal" we should see others as normal in their own way. In their own skin. Be proud of who you are, and recognize that every single person has worth. Every person has something they bring to the table.

J.R. has spent countless hours listening to people through the stories they tell. People can teach you so much if you just listen-accept them for who they are, flaws and all…and that begins with respect.

No recertification points offered
Marketplace
10:30am-12:30pm, Monday, July 29

NEW THIS YEAR!

Marketplace, formerly known as Office Expo, has been broken into two separate sessions, a morning session and an afternoon session. Check your registration confirmation to determine which session you signed up for. You spoke and we listened. Separated Marketplace hours allows you more opportunity to have one-on-one conversation with key vendors to help your business run better, faster, smarter and more efficiently. When not in the Marketplace, check out cutting education technology sessions.
 

Microsoft Office 365
10:30am-12:30pm, Monday, July 29

In this session you will learn what "cloud" computing means and why you should be using it. You will learn how the power of the cloud will make your office more productive. Learn how to file share and use video conferencing, all part of cloud capabilities.

Attendees receive 2 recertification points
Level: Intermediate
Track: Technology
Google Apps – Unlocking (even more) Productivity
10:30-11:30am, Monday, July 29

Google provides great e-mail, document sharing, calendar, and website apps, so what’s new and what’s next? In this session learn about a new look, online discussions and automated workflows. 

Attendees receive 1 recertification point
Level: Intermediate
Track: Technology
Easier, Safer, Faster Records Management
11:30am-12:30pm, Monday, July 29

Learn new techniques to help you win the age-old battle against wasting time looking for information. This session will help you work confidently and quickly while keeping your records and information secure and well organized. 

Attendees receive 1 recertification point
Level: Basic
Track: Technology
Awards & Recognition Luncheon
12:45-2:15pm, Monday, July 29

Join your colleagues and friends as we recognize Members of Excellence, Avery Great Results Chapter and Division Achievement Award winners and Avery Box Tops for Education Award winners. We will also honor International President Karlena Rannals, CAP-OM, as her terms comes to an end. Enjoy a light lunch, good laughs and positive feelings about the industry you work in.

Marketplace
2:30-4:30pm, Monday, July 29

NEW THIS YEAR!

Marketplace, formerly known as Office Expo, has been broken into two separate sessions, a morning session and an afternoon session. Check your registration confirmation to determine which session you signed up for. You spoke and we listened. Separated Marketplace hours allows you more opportunity to have one on one conversation with key vendors to help your business run better, faster, smarter and more efficiently. When not in the Marketplace, check out cutting education technology sessions.
 

Microsoft Office 365
2:30-4:30pm, Monday, July 29

In this session you will learn what "cloud" computing means and why you should be using it. You will learn how the power of the cloud will make your office more productive. Learn how to file share and use video conferencing, all part of cloud capabilities.

Attendees receive 2 recertification points
Level: Intermediate
Track: Technology
Google Apps – Unlocking (even more) Productivity
2:30-3:30pm, Monday, July 29

Google provides great email, document sharing, calendar, and website apps, so what’s new and what’s next? How about a new look, online discussions and automated workflows? Find out more in this session.

Attendees receive 1 recertification point
Level: Intermediate
Track: Technology
Easier, Safer, Faster Records Management
3:30-4:30pm, Monday, July 29

Learn new techniques to help you win the age-old battle against wasting time looking for information. This session will help you work confidently and quickly while keeping your records and information secure and well organized.

Attendees receive 1 recertification point
Level: Basic
Track: Technology
Social Media: The Ins, The Outs, The Platforms, and The Rules
4:30-5:30pm, Monday, July 29

Facebook, Twitter, LinkedIn, Pinterest – the options for on-line socializing are growing. Which platforms should you use for business and how do you use them for communications and marketing, for promotion, for media relations, and for engaging with consumers? Employers are using social media to get the word out about their products. They are also using social media to check up on you. In addition to learning how to use social media for company and organization marketing, learn how to protect yourself and your image. We’ll look at privacy settings, how to block content, and what to post and what not to post.

Attendees receive 1 recertification point
Level: Basic
Track: Technology

 Tuesday, July 30

Sponsored Coffee & Learn
7:30-8:30am, Tuesday, July 30
General Session
8:45-9:00am, Tuesday, July 30

Morning update on conference happenings.

Keynote Address: Communication Strategies to Ensure that Nobody Ever Wants to Talk to You
9-10:00am, Tuesday, July 30

Jeff HavensIn this hilarious keynote address, Jeff Havens will first encourage you to criticize others and outsource blame before bringing it back to a more serious discussion about proper communication, customer service, and accountability practices. The takeaways will include how to avoid negative and unproductive conversations, the power of sincere, straightforward communication, the importance of small things when it comes to delivering outstanding customer service and how to approach change in order to achieve seamless integration.

Attendees receive 1 recertification point
IAAP Web Community Workshop for Chapter/Division Webmasters
10:15-11:45am, Tuesday, July 30

This session is for IAAP webmasters whose websites are hosted on the IAAP Web Community. Attendees will receive training on the content management system as well as tips and tricks to make editing your chapter or division website easier. We'll cover some easy and useful online tools and introduce you to basic HTML editing so you understand the ins and outs of your website.

No recertification points offered
Level: Intermediate
Track: Technology
Outlook for Advanced Users
10:15am-12:15pm, Tuesday, July 30

Tour some of the advanced features incorporated throughout Microsoft Office. Learn about macros, customizing ribbons, master and template documents, incorporating media such as videos, and more.

Attendees receive 2 recertification points
Level: Advanced
Track: Technology
Effective Ways to Give Feedback and Coaching
10:15-11:15am, Tuesday, July 30

Do you shy away from confrontation? Do you want to offer a co-worker or associate some feedback to help them improve, but aren’t sure how to begin? During this session, review the benefits of feedback, investigate some techniques for starting a “tough” conversation and working through the paths the conversation may follow, and learn what to do when you’re on the receiving end of helpful (or not so helpful) feedback.

Attendees receive 1 recertification point
Level: Intermediate
Track: Professional Development
Public Speaking – Presentation Preparation and Tips (WORKSHOP)
10:15am-12:15pm, Tuesday, July 30

When you are asked to give a presentation at work, in your professional organization, or in your community involvement, do you jump for joy or freak out? No matter which reaction you have, this session will help you feel more comfortable when you are giving a presentation and help you make it a better experience for your audience as well. 

Attendees receive 2 recertification points
Level: Intermediate
Track: Professional Development
Time & Priority Management – Keeping Everything On Track and On Time
10:15-11:15am, Tuesday, July 30

All of us are dealing with demands on our time. Most days we are flooded with email, phone calls, and meetings. Often we have people stopping by our desk to ask for help, or just to chat. Learn our biggest time wasters, how to cut your planning time in half, and create a daily plan that works for you. Leave this session with techniques for stay focused and energized and for minimizing distractions and interruptions, and more.

Attendees receive 1 recertification point
Level: Basic
Track: Professional Development
Creating Powerful PowerPoint Presentations
11:30am-12:30pm, Tuesday, July 30

Cut through the typical jungle of information and create graphics that succinctly communicate concepts and ideas without resorting to boring bullet points. Your presentation should be more than just a teleprompter. 

Attendees receive 1 recertification point
Level: Basic
Track: Communications
How To Be A Better Mentor
11:30am-12:30pm, Tuesday, July 30

We all need advice, guidance, and coaching throughout our career. Mentoring is not just for those beginning their career or for those making a turning point. Mentoring is for everyone! This session will unveil how you can be a more effective mentor to co-workers in your existing workplace, co-workers outside the workplace, or to students preparing to enter the workforce. Don’t miss the opportunity to discover the skills necessary to help others embrace their own greatness, face their fears, and overcome obstacles.

Attendees receive 1 recertification point
Level: Advanced
Track: Professional Development
Microsoft Office 2010 for Power Users
2:00-3:00pm, Tuesday, July 30

Tour some of the advanced features incorporated throughout Microsoft Office. Learn about macros, customizing ribbons, master and template documents, incorporating media such as videos, and more.

Attendees receive 1 recertification point
Level: Intermediate
Track: Technology
Project Management: Communicating With A Team
2:00-3:00pm, Tuesday, July 30

Poor communication can cause or exacerbate problems on projects and result in them ending unsuccessfully, while effective communication can help overcome many other mistakes. Whether you are in charge of the project or are a team member, learn proactive communication techniques to help your project go smoothly with less frustration, less uncertainty and no surprises.

Attendees receive 1 recertification point
Level: Advanced
Track: Communications
Professional Behavior and Image
2:00-3:00pm, Tuesday, July 30

Being professional is a vital part of your role as an administrative professional. It is essential to maintain professional behavior and a professional image at all times when engaged in a business environment. You not only represent yourself, but you are an extension of your boss and the company you work for. This session will touch on topics such as: professional appearance, behavior, self-confidence, speech, body language, and much more.

Recertification points to be determined
Level: Basic
Track: Professional Development
Myers Briggs: A Self-Assessment Tool for Getting to Know Yourself (WORKSHOP)
3:00-5:00pm, Tuesday, July 30

Learn how to work better with your boss and your co-workers by better understanding who you are and how you function in an office setting. Come learn about the Myers-Briggs Type Indicator (MBTI) assessment tool and discover how this assessment can be used to measure preferences in how people perceive the world, communicate, gather information, and make decisions. Becoming more self-aware will help you become more successful in the office.

Attendees receive 1 recertification points
Level: Basic
Track: Professional Development
Prezi: The Latest In Presentation Software
4:00-5:00pm, Tuesday, July 30

Stay on top of the latest in cloud presentation software. Be the first to recommend this to your boss or in the next staff meeting and show others in your office the ins and outs of this exciting platform. Learn what Prezi is, how to use it, and why it’s different than PowerPoint. This is a basic overview session but you should come with some understanding of presentations.

Attendees receive 1 recertification point
Level: Basic
Track: Technology
Networking & Building Relationships (WORKSHOP)
4:00-5:00pm, Tuesday, July 30

Networking for the sake of networking is meaningless; it’s about establishing emotional connections and gaining relevant, useful information, as well as giving useful information. How do we build relationships and get a sense of belonging in these days of social media? Don’t wait to build a network until you need it—learn ways to continually engage with others in your industry or community in this exciting, hands-on workshop setting.

Attendees receive 1 recertification point
Level: Basic
Track: Communications

 Wednesday, July 31

Sponsored Coffee & Learn
7:30-8:30am, Wednesday, July 31
Closing General Session
8:45-9:45am, Wednesday, July 31

Join your fellow EFAM attendees to honor the new President of the IAAP Board of Directors Judith Yannarelli, CAP-OM, in the ceremonial passing of the gavel. Hear Judith’s 2013-2014 speech and cheer with excitement as you get a sneak peek of the 2014 EFAM host city and location, presenting by the 2014 Host Committee.

Building a Relational Database with Microsoft Access
10:00am-12:00pm, Wednesday, July 31

Get an overview of how multiple, yet related, tables of information can work seamlessly together. A table of customer profiles can work with a table of orders and a table of warehouse inventory information to help plan shipping schedules. A table of employee profiles can work with a table of timesheet information and a table of pending product orders to help determine staffing needs. Devise your own scenario and find out how Microsoft Access can help.

Attendees receive 2 recertification points
Level: Advanced
Track: Technology
Effective Ways to Give Feedback and Coaching (to staff and peers)
10:00-11:00am, Wednesday, July 31

Do you shy away from confrontation? Do you want to offer a co-worker or associate some feedback to help them improve, but aren’t sure how to begin? During this session, review the benefits of feedback, investigate some techniques for starting a “tough” conversation and working through the paths the conversation may follow, and learn what to do when you’re on the receiving end of helpful (or not so helpful) feedback.

Attendees receive 1 recertification point
Level: Intermediate
Track: Communications
Creating An Effective Partnership With Your Boss
10:00-11:00am, Wednesday, July 31

In this session we will discuss the requirements for a synchronous relationship with your boss; excellent communication and intuitive understanding are musts! Learn how to tailor your communication to your manager’s thinking style. Understand your manager’s expectations, pressures, priorities and preferred way of interacting. Learn how to express your ideas and needs clearly and assertively. Get feedback to increase your effectiveness, credibility, and career potential. 

Attendees receive 1 recertification point
Level: Intermediate
Track: Professional Development
Innovate Like A Mouse (WORKSHOP)
10:00am-Noon, Wednesday, July 31

Bringing forth the creative you by following the "LikeaMouse" Walt Disney CREATIVE model: Challenge Assumptions, Refocus Energy, Explore Possibilities, Accentuate Strengths, Think Visually, Ignite Learning, Value Tomorrow, Enjoy the Ride.

No recertification points offered
Level: Basic
Track: Professional Development
Business Writing, Grammar and Proofreading
11:00am-Noon, Wednesday, July 31

Whether you write your own documents or are responsible for proofing other writers’ work, it is imperative that the finished product represent you and your organization in the best possible manner. This program is designed to improve your writing, proofreading and editing skills by covering some of the most commonly observed errors. Topics include punctuation, capitalization, numbers and grammar; writing with the reader in mind; proofreading techniques and tips; and style guides and other resources.

Attendees receive 1 recertification point
Level: Intermediate
Track: Communications
Building Trust
11:00am-Noon, Wednesday, July 31

Trust is essential in the workplace. Trust can often times be difficult to obtain, difficult to keep, and can be gone in an instant. Join this session to learn how to build a trusting relationship with your boss and/or coworkers. This session will focus on the importance of open communication, maintaining integrity, and being honest.

Attendees receive 1 recertification point
Level: Basic
Track: Professional Development
Which Cloud Should You Work In?
1:00-2:00pm, Wednesday, July 31

Clouds are popping up everywhere. Google, Microsoft, Apple and Adobe all have clouds. So, which cloud will work best for you? Should you spend your time in more than one cloud? How do you keep track of it all, and what’s the impact on the company budget? Get some down-to-Earth answers in this session.

Attendees receive 1 recertification point
Level: Intermediate
Track: Technology
Marketing Communications (How to Write Promotional Materials, Brochures and Press Releases)
1:00-2:00pm, Wednesday, July 31

What do your marketing materials say about your organization? Are they full of cutesy clip art or do they provide useful information for your intended audience? Promotional materials can be great marketing tools—or they can turn people off. Do they show your organization is current and vital, or do they emphasize the past? Learn how to write content that avoids buzzwords, focuses on outcomes, and shows ROI that causes your reader to take notice and take action.

Attendees receive 1 recertification point
Level: Advanced
Track: Communications
Meeting & Event Planning 101
1:00-3:00pm, Wednesday, July 31

Organizing meetings and events from top to bottom can be a daunting task. It is also a task that admins are now being asked to do more frequently. It is increasingly important for you to have event planning skills on your resume’. This session will go over the five major areas of event planning; marketing, contract negotiation, time management, event program (e.g. speakers, entertainment) and logistics. Understand the role of the planner and identify types of events. Learn some tips on the small details that make a big difference. You will be an event planner extraordinaire before you know it!

Attendees receive 2 recertification points
Level: Basic
Track: Professional Development
Synching Without Headaches
2:00-3:00pm, Wednesday, July 31

With so many information devices and clouds in use, and more to come, synchronizing information among colleagues can be a frustrating hassle. In this session, get an overview of what devices sync well together. Learn tips and tricks to help you synchronize your information quickly and easily.

Attendees receive 1 recertification point
Level: Basic
Track: Technology
Juggling Multiple Bosses & Priorities
2:00-3:00pm, Wednesday, July 31

When you have multiple bosses, how do you know who’s really the boss? How do you determine what’s urgent and what’s not? How should you clarify expectations among all of your bosses? How do you juggle and not struggle?

Attendees receive 1 recertification point
Level: Intermediate
Track: Communications
Social Media: The Ins, The Outs, The Platforms, and The Rules
3:00-4:00pm, Wednesday, July 31

Facebook, Twitter, LinkedIn, Pinterest – the options for on-line socializing are growing. Which platforms should you use for business and how do you use them for communications and marketing, for promotion, for media relations, and for engaging with consumers? Employers are using social media to get the word out about their products. They are also using social media to check up on you. In addition to learning how to use social media for company and organization marketing, learn how to protect yourself and your image. We’ll look at privacy settings, how to block content, and what to post and what not to post.

Attendees receive 1 recertification point
Level: Basic
Track: Technology
Remote Meetings Revealed
3:00-4:00pm, Wednesday, July 31

Find out how your office can use GoToWebinar, WebEx or the like to conduct sales meetings and connect with staff at other office locations. That is the beauty of remote meetings. In this time of budget cuts and working remotely, online resources for holding staff or production meetings is key. Learn how to be the go-to for remote meetings in your office after attending this session.

Attendees receive 1 recertification point
Level: Advanced
Track: Technology
Virtual Support
3:00-5:00pm, Wednesday, July 31

In today’s global work environment, more and more assistants are providing support to managers and teams that are in different cities, different time zones, and different countries. This creates unique opportunities for administrative professionals to provide virtual support. Find out what tools are needed to be effective at virtual support. Learn how to create relationships without meeting a person face-to-face. Understand how communication and discipline are essential tools to be successful. Whether you provide virtual support for your company, or own your own business as a virtual assistant this session will get you on the right path for virtual success. 

Attendees receive 2 recertification points
Level: Basic
Track: Professional Development
Professional Skills Portfolio – Building Your Resume and Interview To Get The Job or Promotion (WORKSHOP)
3:00-5:00pm, Wednesday, July 31

An employer looks at an administrative professional’s work showcased in his/her portfolio and makes a decision about the work based on tangible examples. Show, don’t tell is the secret to this session. Learn how to build and present a dynamic professional portfolio for your next job interview. Most importantly, walk away from this session with helpful interview and resume tips when applying for your next job or promotion. Make your next interview a success!

Attendees receive 1.5 recertification points
Level: Basic
Track: Professional Development
Sponsored Cocktail Hour and Foundation Silent Auction
6:00-7:00pm, Wednesday, July 31

More info coming soon.

Closing Celebration: All That’s Great About IAAP & The Foundation
7:00-9:00pm, Wednesday, July 31

More info coming soon.

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