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IAAP CAP Body of Knowledge

Certified Administrative Professional (CAP) Exam 2017 Body of Knowledge


The IAAP Certified Administrative Professional (CAP) is an assessment-based professional certification for office management and business administrative professionals. It is the only recognized certification that encompasses the duties, responsibilities, and knowledge required of an administrative professional in the 21st Century. The responsibilities of those working in administrative professions are as varied and vast as the number of firms employing them. Whether a first-level support for the manager of a community non-profit, the project lead for a city in the Midwest, or the executive assistant for the chief executive officer of a Fortune 500 corporation, administrative professionals must possess many skills and talents, which are assessed through this certification.


The CAP Body of Knowledge is updated periodically to ensure it is consistent with current practices. The Certified Administrative Professional exam is aligned with the CAP Body of Knowledge, which demonstrates the knowledge needed by today’s administrative professional.


The CAP Body of Knowledge was created by academic subject matter experts and validated by administrative professionals working across multiple industries through a series of extensive research studies. Under each of the seven functional area domains are performance outcomes. Performance Outcomes (POs) are detailed, measurable knowledge goals based on the most significant information and skills administrative professionals should know in order to be successful in their positions, in support of the well-being of the organization.  


IAAP’s Domains and POs represent the expected body of knowledge for the administrative professional. This Body of Knowledge was revised in the summer of 2016, effective for the spring 2017 examination.


CAP Exam Domains

1.    Organizational Communication 25%

2.    Business Writing and Document Production 20%

3.    Technology and Information Distribution 15%

4.    Office and Records Management 15%

5.    Event and Project Management 12%

6.    Human Resources 8%

7.    Financial Functions 5%

Please submit contact information below to download the complete CAP Body of Knowledge.