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Policies and Procedures

Exam Application Audit
To ensure the integrity of the exams, random audits of initial exam candidates are conducted to verify the accuracy of the information submitted. An individual’s application may be denied for the following reasons:
  • Failure to meet eligibility requirements

  • Incomplete applications

  • Missing payment

  • Missing documentation

IAAP will notify and work with the applicant to help resolve any issue. Applicants who do not qualify for the exam, or if the application is denied, receive a full refund of any fees paid.


Refund Policy
With the exception of applicants whose application has been denied, all fees are non-refundable once the application has been approved and processed. Additionally, there are no refunds if a candidate should:
  • Fail to show up for a scheduled exam 

  • Cancel from the exam

  • Fail to schedule an appointment with Pearson within the exam window         

Rescheduling or Delaying the Exam

With a 24 hour advance notice to Pearson Vue, a candidate can reschedule their appointment to another day or time without penalty as long as testing remains within the same testing window.


Candidates can delay their exam to the next available testing window providing the request is submitted directly to IAAP at least 5 days before the testing period begins.


Individuals may delay their exam a maximum of two consecutive times and each requires a rescheduling fee of $100.

Candidates who cannot test after their exam has been delayed twice will be cancelled and all fees forfeited.

Individuals may reapply after six months and are required to pay all applicable fees.


Medical and/or Personal Emergencies

Candidates who are not able to make the exam due to a last-minute medical and/or personal emergency must contact IAAP within 1 week of the exam.

These cases will be considered on a case-by-case basis.

 


 

Unavailable Testing Centers


Although IAAP makes every effort possible to ensure testing centers are available, we cannot guarantee availability of a center or guarantee a candidate will receive the testing center of their choice.


Exam fees are non-refundable should a candidate elect to not test at a less desirable testing center.

 

 

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