Earning your Certification credentials demonstrates your aptitude as an administrative and office support professional. It reflects your achievement and commitment to excellence through life-long learning. It's an investment in your career that shows employers, coworkers, customers, and clients your commitment to the profession.
Earning and maintaining your Certified Administrative Professional (CAP) demonstrates your professional knowledge and mastery of vital competencies:
Certification is a cost-effective way to prove that your expertise is relevant and up to date. You're passing the industry's measurement of knowledge based on skill assessment and industry competency.
An assessment-based professional certification is earned by meeting several requirements differentiating it from other training or educational programs.
The four main components are:
The CAP exam is administered throughout North America and select international locations twice a year. It is based upon a professionally developed and industry vetted Body of Knowledge (BOK).
The CAP Body of Knowledge has seven domains, each with a specific Performance Outcome (PO) and is worth a designated percentage of exam content. Performance Outcomes are detailed, measurable competencies based on current best practices across a myriad of industries, which commonly employ administrative professionals. Most POs have sub-points that help to further breakdown specific areas of competency.
The domains represent the central and most significant information, skills, and goals the candidate should know to pass the exam.
CAP Exam Domains
Based on the findings from the 2017 Job Analysis for the Administrative and Office Professional the CAP Body of Knowledge has been revised starting with the Fall 2018 Exam. Click here to download the Fall 2018 CAP Body of Knowledge.
Earning and maintaining your CAP is a three-step process. First, candidates must meet the eligibility requirements and submit an application. Once approved, candidates must sit for and pass the CAP exam. After the credential is earned, designees must maintain it by fulfilling recertification requirements every three years.
For detailed information please download the 2018 CAP Certification Handbook.
Candidates must meet specific education and administrative office support professional experience, which are:
What is relevant work experience? CAP certification is designed for office and administrative professionals who engage in some, if not all, of the following:
You must complete the current Certified Administrative Professional application to apply for the CAP exam. Membership with IAAP is not required for CAP certification, however members do receive discounts on the exam and exam materials.
The IAAP Code of Conduct is posted on the IAAP website here.
All applications must be received by IAAP by the posted deadlines. When your application has been reviewed and accepted, you will receive an acknowledgment and your name will be entered on the roster of eligible candidates.
Tools to get your boss on board can be found here.