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The Organizational Management (OM) Specialty is relevant and updated content for CAP Designees in good standing. The specialty certificate has moved from an examination-based assessment certificate to a more modern and relevant assessment-based certificate program.

It is an eight-week guided learning experience through learn@IAAP, IAAP's online learning platform. Participants do not need to be online at the same time allowing the busy administrative professional to complete the program around his or her individual work schedule and family commitments. Each OM course is limited to 30 participants to ensure a personalized learning experience.

The content is delivered through a combination of readings, videos, and/or case studies. Participants interact with each other and a facilitator through discussion threads, providing an engaging and social learning experience. There are assessments every two weeks and the final assessment is a culmination of the content learned during the course. To earn the OM certificate of completion, candidates must meet specific participation requirements and defined outcomes on all assessments.

OM participants should plan on spending five-seven hours per week over the eight-weeks.  OM is worth 40 CAP recertification points

The goal is for participants to apply the information learned to their specific professional situation with real-world application.

2018 OM Certificate Program Fees
IAAP Member Non Member
$325 $459

Fees are all inclusive; there are no additional charges for reading materials or assessments.

OM Specialty Certificate Program Outline:
  1. Organizational Behavior
    • Intrapersonal organizational behavior
    • Interpersonal organizational behavior (effective working relationships)
    • Workplace diversity
    • Creating impact through effective organizational behavior
  2. Compelling Communication
    • Communication Styles and Personality types
    • Professional workplace communication strategies
    • Communicate with influence
    • Conflict resolution in the workplace
  3. Effective Teamwork Skills
    • Benefits of Workplace Teams
    • High Performing Team
    • Understanding Team Roles
    • Managing Difficult Group Behavior
  4. Strategic Planning
    • Planning Fundamentals
    • Process and Procedures
    • Barriers to Effective Decision-making
    • Change Management

For detailed information, please download the OM Specialty Course Syllabus

*Candidates must be IAAP CAP certified in order to hold the OM specialty.

The OM certificate course registration is now open! Each class is filled on a "first come, first served' basis and will remain open until 30 participants are reached or one week before the start of the course. Please visit learn@IAAP and search "organizational" in the learning catalog. Ensure you are signed in to receive correct pricing.


Future OM Program Dates
Sept. 18 - Nov. 12, 2017
Jan. 22 - Mar. 18, 2018
Feb. 26 - April 22, 2018
Mar. 26 - May 20, 2018
June 11 - Aug. 5, 2018
June 25 - Aug. 19, 2018
Aug. 20 - Oct. 14, 2018
Sept. 17 - Nov. 11, 2018



Individuals do not need to recertify their IAAP OM specialty, however, they are required to recertify their IAAP CAP certification. As long as the IAAP CAP certification remains active through the recertification process every five years, the specialty remains active.

*If the CAP credentials are revoked due to failure to recertify, the specialty credentials are revoked as well.



The Technology Applications (TA) and Project Management (PM) Specialty Certificates are currently only available during IAAP’s Spring Conference CAPstone March 5-6, 2018.

The Technology Applications (TA) Specialty Certificate offers training in a wide variety of software platforms and applications that you work with daily. And the best part - they all work together. This 2 1/2-day course is designed to align your business process challenges with the right collection of tools to maximize efficiency and minimize rework and frustration.

The Project Management (PM) Specialty Certificate course instructs you in best practices, tools, and techniques for both planning and executing projects, while specifically targeted to administrative professionals. Learn more about both the hard and soft skills required for project management, and complete the course feeling more confident in your project management capabilities.

To learn more about both CAP Specialty Certificate Programs click here