Table of Contents – Problem Solving For Teams

Introduction

Part 1: Problem Solving and Decision Making
The Benefits and Skills
Team Learning Objectives
Team Commitment

Part 2: Process Overview
What Is a Problem Anyway?
Problem Characteristics
Consumer Tech Case Problem
Problem-Solving Methodology
Problem-Solving/Decision-Making Outline

Part 3: Communication Dynamics
Communication Dynamics
What Makes Team Meetings Work?
Team Meeting Roles
Documentation During Team Meetings
Evaluate Your Team Meeting
The Bottom Line
Six Steps to Team Problem Solving

Part 4: Problem Recognition
Step One: Problem Recognition
Problem Recognition Tools
Team Case Problem: Problem Recognition
Questions to Uncover Problems
Brainstorming Guidelines

Part 5: Problem Labeling
Step Two: Problem Labeling
How to Find a Problem Label
Force Field Analysis: A versus B
Force Field Analysis: Obstacles
Team Case Problem: Problem Label

Part 6: Problem Analysis
Step Three: Problem Cause Analysis
The Consumer Tech Root Cause
Distinguishing Cause from Effect
Team Case Problem: Cause Analysis
Six Tools to Identify Problem Causes
Have You Found It?

Part 7: Optional Solutions
Step Four: Optional Solutions
The Consumer Tech Problem Unfolds
Team Case Problem: Optional Solutions

Part 8: Decision Making
Step Five: Decision Making
How to Make a Decision
Team Case Problem: Decision Making
The Consumer Tech Ranking

Part 9: Implementation
Step Six: Implementation
The Value of Action Planning
Consumer Tech Action Plan
Six Action Planning Tools
Team Case Problem: Action Planning

Part 10: Summary
Evaluation of Objectives
Summary