The Administrative Assistant

Chapter 1: Wearing Many Hats

·        Managing multiple roles

·        What hats do others see you wearing?

·        What your manager expects

Chapter 2: Assisting the Manager

·        Are they lost without you?

·        Anticipate needs

·        Act as a communication liason

·        Making the connection

·        Act as a communication buffer

·        Take over projects for your boss

Chapter 3: Supervising Office Operations and Support Staff

·        Are you ready to be a supervisor?

·        Supervisory skills self-assessment

·        Seven supervisory challenges

Chapter 4: Providing Information

·        Are you a wealth of information?

·        Developing the detective hat

·        Sharing the information

Chapter 5: Special Concerns of the Administrative Assistant

·        Personal requests

·        Work overload

·        Dealing with interruptions

·        Supporting two or more people

·        Conclusion