Business Etiquette & Professionalism: Your Guide to Career Success

Section I: What is Business Etiquette?

·        The role of good manners in business

·        Some etiquette basics

·        Exercise

Section II: Principles of Impeccable Work Behavior

·        Principles of impeccable work behavior

·        Exercise

Section III: Meeting People

·        Meeting people

·        When you’re the receptionist

·        When you’re in an inside office

·        Shaking hands

·        Introducing people

·        Exercise

Section IV: Telephone Etiquette

·        Telephone etiquette

·        Answering your phone

·        When callers are discourteous

·        Screening calls

·        Making and returning calls

·        Exercise

Section V: Electronic Etiquette

·        Electronic etiquette

·        Fax machines

·        Answering machines

·        Voice mail

·        E-mail

·        Exercise

Section VI: Planning and Attending Business Meetings

·        Planning meetings

·        Attending meetings

·        Exercise

Section VII: Planning and Attending Meal Meetings

·        Planning meal meetings

·        Attending business meals

·        Exercise