The Business of Listening:

A Practical Guide to Effective Listening

Part 1: Why Should You Listen?

·        What’s in it for you?

·        What’s in it for your organization?

·        What do you know about listening?

·        The joy of small change

Part 2: Four Key Elements of Good Listening

·        How to be a good listener

·        Key element 1: Hear the message

·        Key element 2: Interpret the message

·        Key element 3: Evaluate the message

·        Key element 4: Respond to the message

·        Review lab for key elements 1-4

Part 3: Your Listening Style

·        You are unique

·        The promoting style

·        The supporting style

·        The directive style

·        The analytical style

Part 4: What’s Your Listening Attitude?

·        A listening attitude: Your key to success

·        Barriers to communication

·        Bridges to communication

·        How well do you listen?

·        How to stomp bad listening habits

·        How to help someone listen to you

Part 5: Ten Tips for Tip-Top Listening

·        Listening Louder

·        Tip 1: Take notes

·        Tip 2: Listen now, report later

·        Tip 3: Want to listen

·        Tip 4: Be present

·        Tip 5: Anticipate excellence

·        Tip 6: Become a “whole body” listener

·        Tip 7: Build rapport by pacing the speaker

·        Tip 8: Control your emotional “hot-buttons”

·        Tip 9: Control distractions

·        Tip 10: Listening is a gift, give generously