Developing Positive Assertiveness: Practical Techniques for Personal Success

Part I: How to Develop Positive Assertiveness

·        Three basic behavior styles

·        Can behaviors change

Part II: Assuring Successful Change

·        The five Ps of successful change

·        Are you using the right maps?

·        Self-fulfilling prophecy

·        Programming yourself for success

·        Your reprogramming statements

Part III: Feelings: The Emotional Part of Assertiveness

·        The emotions of assertiveness

·        Choice and win-win relationships

·        Talking about feelings

Part IV: Changing Your Behaviors

·        Choose assertive words carefully

·        Body-language signals

·        Stop signs and green lights

Part V: Expanding Your Assertiveness

·        Four assertive styles

·        Sending assertive messages

·        Identify styles to enhance communication

Part VI: Assertive Power Steps

·        Four steps to assertive communication

Part VII: Assertive Confrontation

·        Defining the problem

·        Five tools for successful confrontation

·        Active listening

·        Talking out problems

·        Goals for the present and future

·        Give yourself credit for success

Part VIII: Summary and Review