Excellence in Supervision – Essential Skills for the New Supervisor

Part 1: Getting Started

·        The opportunity

·        How do you transition to supervisor?

·        The definition of a supervisor

·        The role of a supervisor

·        The responsibilities

·        The supervisor’s job description

·        Management thought: Old versus new

·        Case study 1

·        Strategies for getting started

·        Action plan: Getting started

Part 2: Managing for High Performance

·        Performance management

·        Setting expectations and goals

·        Giving positive feedback

·        Handling performance problems

·        Supervising with flexibility

·        Case study 2

·        Strategies for managing performance

Part 3: Communicating with Others Proactively

·        Building interdependent relationships

·        Communicating one-on-one with employees

·        Communicating with a team

·        Communicating everyday with others

·        Communicating with your manager

·        Case study 3

·        Strategies for proactive communication

Part 4: Coaching for Excellence

·        The changing playing field

·        The best and worst supervisors

·        The coaching process

·        Case study 4

·        Strategies for effective coaching

Part 5: Dealing with Change Positively

·        A new paradigm

·        Organizational change

·        The impact of change

·        Communicating change effectively

·        Change-management skills

·        Brainstorming change ideas

·        Problem-solving techniques

·        Case study 5

·        Strategies for managing change

Summary

·        Action plan: Keep excelling

·        Final thoughts: How good can you be?

·        Author’s notes on the case studies

·        Recommended reading