Facilitation Skills for Team Leaders – Leading Organized Teams to Greater Productivity

Part I: Understanding Facilitation?

·        Background: The transformation of U.S. industry

·        Why facilitation?

·        What facilitators do

·        How facilitation differs from training and presenting

·        The facilitator: Managing structure, not content

Part II: Team Involvement, Decision Making and Dynamics

·        Encouraging participation

·        Rules for asking nonthreatening questions

·        Types of questions to ask

·        Body language and facilitation

·        Making decisions

·        Six-step problem-solving process

·        Getting group agreement

·        The importance of preparation

·        Running an effective team meeting

·        Team life cycles

·        Handling difficult team members

·        What if the group still gets stuck?

Part III: Facilitation Tools

·        Essential tools

·        Conclusion

Part IV: Crossword Facilitation

·        Exercise: Test your memory

·        Example of fast-food flowchart

·        Crossword puzzle solution