The Internal Consultant – Drawing on Inside Expertise

Section 1 – What is an Internal Consultant?

·        The internal consultant

·        How and why people become internal consultants

Section 2 – How to Define Yourself as a Consultant

·        What is the customer-supplier chain?

·        What do clients need from you?

·        Why consultants need to be real

·        In-house consultants: Special considerations

Section 3 – The Eight-Phase C-O-N-S-U-L-T-S Process

·        The internal consulting process

·        Phase 1: Contact

·        Phase 2: Outcomes

·        Phase 3: Negotiate needs

·        Phase 4: Search for data

·        Phase 5: Understand and feed back data

·        Phase 6: Lay out action plan

·        Phase 7: Track results

·        Phase 8: Set in motion

Section 4 – Understanding and Working With Resistance

·        What is resistance?

·        Strategies for resisting resistance

Section 5 – How to Market Yourself Inside the Organization

·        Positioning yourself in the market

·        Describing your benefit

·        Packaging your services

·        Getting credibility

Assessment