Office Management – A Productivity and Effectiveness Guide

Part 1: Roles and Responsibilities

·        What is your role?

o       What are your responsibilities?

o       What is your work vision?

·        Becoming an effective planner

o       A system of plans

o       Goal setting

·        Keep the work flowing

o       Time management = productive work habits

o       Watch out for time crime

Part 2: Setting Office Guidelines and Procedures

·        Effective guidelines and procedures for the office

o       Required bulletin board notices

o       Office expense accounts

o       Dress code

o       Attendance

o       Work rules

o       Preventing sexual harassment

Part 3: Staffing the Office

·        Key responsibilities in staffing

·        EEO guidelines for office managers

·        Promoting diversity to improve morale and productivity

·        Writing job descriptions

·        Interviewing potential employees

·        Effective employee orientation

·        Steps for on-the-job training

·        Coaching and counseling

·        Improving productivity

·        Evaluating employee performance

o       Eight steps for more effective performance appraisals

o       Appraisal pitfalls to avoid

·        Discussing unsatisfactory performance

o       Handling poor performance

o       Terminating employees

Part 4: Your Leadership Effectiveness

·        Communicating for results

o       Listening actively

o       Listening tips

·        Communication tips

·        Giving and receiving feedback

·        Making the most of phone conversations

·        Building successful teams

·        Conducting effective meetings

·        Decision making and leadership

·        Creating win-win negotiations

·        Managing conflict in the workplace

·        Dealing with difficult people

·        Managing change

Part 5: The Importance of Good Customer Relations

·        Everybody is a customer

·        Understanding customer needs

·        Creating a customer-first environment

·        Complaint-solving model

·        Professional development review

Additional Reading