Process Improvement – Enhancing Your Organization’s Effectiveness

Part I – What is Process Improvement?

·        The concept is simple!

·        How process improvement fits in with other ways to improve

·        Your challenge is clear!

Part II – Identifying the Players

·        The customer is #1

·        The NEXT most important person

Part III – Ensuring Success

·        Find processes that need improvement

·        Plan for your success

Part IV – Understanding What Needs Changing

·        Where to begin?

·        Create your own process map

Part V – Getting Where You Want To Be

·        Identify those pesky problem areas

·        Come up with effective options

·        Plan your implementation

Plan VI – Getting Changes to Stick

·        If nothing has changed, you missed the mark!

·        Implementation: What to expect at this phase

·        Help!

·        How to make this a continual process