Professionalism In The Office: Proven Techniques For Administrators, Secretaries, and Coordinators

Part 1: Positioning Yourself as a Professional

·        Developing a “Big Picture” Viewpoint

·        It’s Your Choice

·        Your Attitude and Your Job

·        What Is an Office, Anyway?

·        Taking Action

Part 2: Enhancing Your Professional Image

·        Assessing Your Image

·        The Benefits of a Professional Image

·        Updating Your Office Skills

·        Becoming More Marketable

·        Looking Professional

·        Non-Verbal Communication or Body Language

·        Remaining Politically Correct

Part 3: Expanding Your Skills

·        Enhancing Your Role

·        Prioritizing Work Overload

·        Setting Priorities

·        Time-Management Tips

·        Identify Your Stressors

·        Long-Range Planning

·        Using Project-Management Techniques

·        Decision Making in Six Easy Steps

·        Rate Your Decision-Making Skills

Part 4: Communicating for Results

·        Communication Skills

·        Writing with Confidence

·        Writing E-mails

·        Make Every Letter a Sales Letter

·        Conveying Bad News Tactfully

·        How Well Do You Listen?

·        Effective Presentation Skills

·        Using Laptops and LCD Panels Effectively

·        Techniques for Videoconferencing

·        Planning for Meetings

·        Becoming an Effective Facilitator

·        When Your Manager Travels to a Meeting

Part 5: Building Relationships and Networks

·        Interpersonal Skills

·        Understanding Your Personality

·        Building a Network

·        Professional Organizations

·        Resolving Conflict in Your Office

·        You and Your Manager: A Unique Relationship

·        Limiting Interruptions

Summary

·        Checklist for Success

·        Professional Development

·        Personal Action Plan

·        Additional Reading