Understanding Organizational Change

Section I—What is Change?

·        History and perspective

·        Managers as change agents

·        Roles in organizational change

·        Your position

·        Changes you choose

·        Changes that choose you

·        Three key skills

Section II—Theoretical Models

·        Force Field Analysis (Kurt Lewin)

·        Configurational learning

·        Gap Analysis (Delta Analysis)

·        Innovative change

·        Leadership Intervention (Blake & Mouton)

·        NACA cycle

·        Systems theory

·        Pendulum Theory (Beverly Gaw)

·        Grief Cycle (Elizabeth Kubler-Ross)

·        Review of change models

Section III—The Change Matrix©: A Working Model

·        The Change Matrix

·        Levels of change

o       Organizational change

o       Environmental change

·        Stages of change

·        The Change Matrix

·        Assessing employees with the Change Matrix

Section IV—Using the Change Matrix©

·        Using the Change Matrix

·        Dealing with denial

·        Dealing with resistance

·        Allowing adaptation

·        Increasing involvement

·        A final word