Working Together: Succeeding in a Multicultural Organization

Part I: Manage Your Mind

·        Which side is up?

·        What makes people different?

·        Who influence you?

·        Is it one or many?

·        Prejudice—we all have it

·        How do you manage cultural discomfort?

·        The good vs. the bad

·        Turn your fear into curiosity

·        Check your progress

Part II: Manage Your Words

·        Name-calling

·        Use humor appropriately

·        The “ouch!” technique

·        How to bridge the language barrier

·        When common sense isn’t common

·        How words work

·        Cultural double binds

·        Culture and politics

·        Check your progress

Part III: Manage the Unspoken

·        Gestures and body language

·        Marking time

·        Making space

·        Touching moments

·        Match your partner’s unspoken behavior

·        Talk sense

·        Sexual orientation

·        Americans with disabilities

·        Beauty in the workplace

Part IV: Taking Action

·        Two sides of diversity

·        Culture, living, growing, changing

·        How to deal with prevailing culture

Part V: Conclusion

·        Diversity

·        What next?

·        Learning to value our differences

·        Resource section