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This is the Solution!


Office Professionals Training for Information,
Organization, and Networking Skills

 

OPTIONS provides 12 training programs—one each month—designed for clerical and administrative office staff.  The cost per participant is only $199 for members of International Association of Administrative Professionals, $279 for nonmembers. That's less than $17 ($24) per month, per employee.  One full year of training—less than the cost of a one-day seminar, plus lunch, parking, and mileage reimbursement. And remember—the OPTIONS Training Program has your staff apply the concepts to their unique work settings, with their work teams—there's no generic training in OPTIONS.

The OPTIONS Training Program—What a great idea!  What a bargain!  What a perfect way to turn all your support staff into high-performance office professionals!

Click on a book title to see a table of contents for that book.

 

Skill Level I
Introductory

Skill Level II
Intermediate
Skill Level III
Advanced
Skill Level IV
Specialist

1st Month

Career Development:
Professionalism in the Office: Proven Techniques for Administrators, Secretaries, and Coordinators

Career Development:
The Administrative Assistant: Starring in a Supporting Role
Career Development:
Understanding Leadership Competencies: Creating Tomorrow's Leaders Today
Career Development:
Networking for Success: The Art of Establishing Personal Contacts
2nd Month Career Development:
Communicating Skills for Leaders:
Delivering a Clear and Consistent Message
Career Development:
Business Etiquette and Professionalism: Your Guide to Career Success
Career  Development:
Excellence in Supervision: Essential Skills for the New Supervisor 
Career  Development:
Plan B: Converting Change into Career Opportunity
3rd Month Personal Development:
Finding Your Purpose: A Guide to Personal Fulfillment
Personal Development:
Developing Positive Assertiveness: Practical Techniques for Personal Success
Organization Development:
Understanding Organizational Change: Converting Theory to Practice
Organization Development:
Creating a Learning Organization: Promoting Excellence Through Change
4th Month Personal Development:
Attitude: Your Most Priceless Possession
Personal Development:
Creating Rapport: Using Personal Power to Influence Without Control
Personal Development:
Feedback Skills for Leaders: Building Constructive Communication Skills Up and Down the Ladder
Personal Development:
Risk-Taking: A Guide for Decision Makers
5th Month Self-Management:
Time Management
Team Skills:
Working in Teams: A Team Member Guidebook
Office Management:
Change Management: Leading People Through Organizational Transitions
Information Management:
Business Research: An Informal Guide
6th Month Self-Management:
Organizing Your Workspace: A Guide to Personal Productivity
Team Skills:
Problem Solving for Teams: A Systemic Approach to Consensus Decision-Making
Office Management:
Office Management: A Productivity and Effectiveness Guide
Information Management:
Process Improvement: Enhancing Your Organization's Effectiveness 
7th Month People Skills:
The Business of Listening: A Guide to Effective Listening
People Skills:
Working Together: Succeeding in a Multicultural Organization
People Skills:
Achieving Consensus: Tools and Techniques
People Skills:
The Internal Consultant: Drawing on Inside Expertise
8th Month People Skills:
Telephone Skills From A to Z: The Telephone Doctor® Phone Book
People Skills:
Office Politics: Positive Results from Fair Practices
People Skills:
Negotiation Basics: Win-Win Strategies
for Everyone
People Skills:
Virtual Teaming: Breaking the Boundaries of Time and Place
9th Month People Skills:
Customer Satisfaction: The Other Half of Your Job
People Skills:
Managing Upward: Strategies for Succeeding with Your Boss
People Skills:
Facilitation Skills for Team Leaders: Leading Organized Teams to Greater Productivity
People Skills:
Rapid Team Deployment: Building High Performance Project Teams
10th Month Task Skills:
Writing Effective E-Mail: Improving Your Electronic Communication
Task Skills:
Creative Decision Making: Using Positive Uncertainty
Task Skills:
Writing Business Proposals and Reports: Key Strategies for Success
Task Skills:
Surviving Information Overload: How to Find, Filter, and Focus on What's Important
11th Month Task Skills:
The Building Blocks of Business Writing: The Foundation of Writing Skills
Task Skills:
Meeting Skills for Leaders: A Practical Guide for More Productive Meetings
Task Skills:
Presentation Skills: A Practical Guide to Better Speaking
Task Skills:
Achieving Results: Four Stages to Off-the-Chart Excellence
12th Month Task Skills:
Powerful Proofreading Skills: Tips, Techniques and Tactics
Task Skills:
Project Management: A Practical Guide for Success
Task Skills:
Delivering Effective Training Sessions: Techniques for Productivity
Task Skills:
Critical Thinking: Strategies for Decision Making