Secretaries,
Administrative Assistants, Executive Secretaries, Clerks, Receptionists, Office
Managers, Administrative Coordinators—Would you like to:
Get a better handle on your career and set
professional goals?
Develop more confidence in your people skills?
Learn troubleshooting tips for managing
confrontational customers and difficult office situations?
Write right (meaning write effective memos,
letters, e-mail, reports, and proposals for the audiences you want to reach)?
Improve the skills that will get you
recognized as a valuable team member?
Apply the measures that will save you time and
energy, and increase your productivity?
Have more opportunities to interact with
colleagues and hear from people who have been there and (successfully) done it?
Continue your learning and gain new skills to
make your job easier and more fun—but without leaving your job and going back to
college, or taking years of evening classes?
Refine your
interpersonal skills to get noticed and
appreciated by top management?
Become the ultimate office professional, ready
to meet any challenge you might face in the 21st century ?
If you answered
YES to three or more questions, then read on…
How the
OPTIONS Training Program Works:
The
OPTIONS Training Program is designed to provide quality, low-priced,
easy-to-use, fun, yet practical, self-study materials for clerical,
administrative, and all office support staff. The OPTIONS Training
Program is a series of modules, with four distinct skill levels, that
builds competencies in all the areas important for top professionals
today. With a module-a-month format, the materials can be used
individually, or by groups. All the topics can be applied to your
company’s unique setting. Some groups choose to invite guest speakers to
expand the concepts studied. Others form a cadre of staff members
at the same skill level and each participant leads the group in discussion, for one month, on
one topic. At the end of each module, participants complete a series of assignments from
the workbook and send them to IAAP. Staff in continuing education review the assignments
and award .2 Continuing Education Units (CEU) for each module and provide a personalized
certificate for each employee. At the end of 12 modules or 12 months, each participant
will have 2.4 CEU, 24 Recertification Points for the Certified
Professional Secretary (CPS) and Certified Administrative Professional (CAP)
ratings,
and 12 personalized certificates. Certificates are kept for
recertification files. And of course, each participant keeps the books for
future reference.
"I've made a dramatic and positive change in
my attitude and professionalism due to the IAAP OPTIONS training."
--Deanna Regalado, Department Assistant II, Providian Financial, Austin,
TX
Office Professionals Training for
Information, Organization, and Networking Skills