www.iaap-hq.org
 

Average Starting Salaries for Administrative Support Staff - 2008

The following starting salary information from the OfficeTeam 2008 Salary Guide  is derived from the thousands of job orders handled in the  United States and Canada each year by OfficeTeam staffing managers. Continuing or ongoing salaries are not reported since too many factors -- such as seniority, work ethic, performance and training -- impact a full-time employee’s compensation as a work history develops.  Job descriptions, regional analysis of hiring trends, and selected local salary variances are also included in the Salary Guide.  To obtain a free copy of the Salary Guide,  visit the OfficeTeam Web site, www.officeteam.com or call (800) 804-8367.

Also see link to IAAP research findings and other salary resources below.

Glossary of Job Descriptions

Administrative -- UNITED STATES 

 

 

 

 

Position Title

2007

2008

% Change

ADMINISTRATIVE      

Senior Executive Assistant*

$39,000 - $54,750 $40,500 - $56,750 3.7%

Executive Assistant

$34,000 - $44,750 $35,000 - $46,250 3.2%

Senior Administrative Assistant

$30,000 - $39,000 $31,000 - $40,500 3.6%

Administrative Assistant

$26,250 - $34,000 $26,500 - $35,000 2.1%

Entry-Level Administrative Assistant

$23,000 - $28,500 $23,750 - $29,000 2.4%

Senior Office/Facilities Manager

$37,500 - $52,000 $38,500 - $53,000 2.2%

Office/Facilities Manager

$32,500 - $42,000 $33,000 - $43,000 2.0%
       

Human Resources Assistant

$26,500 - $35,000 $27,250 - $37,500 5.3%

Marketing Assistant

$26,750 - $34,000 $27,250 - $35,500 3.3%

Sales Assistant

$26,250 - $34,000 $26,750 - $35,000 2.5%
Specialized Assistant - Legal $33,500 - $41,250 $34,500 - $42,250 2.7%
Property Management Assistant $27,250 - $34,250 $28,000 - $35,250 2.8%
Mortgage/Escrow Assistant $25,500 - $32,500 $26,250 - $33,500 3.0%
Research Assistant $26,750 - $32,000 $27,250 - $33,250 3.0%

Project Coordinator

$29,250 - $39,000 $30,000 - $40,000 2.6%
Project Assistant $29,250 - $38,500 $29,500 - $38,500 0.4%

Presentation Specialist

$32,000 - $43,000 $34,500 - $45,500 6.7%

Logistics Coordinator

$28,750 - $37,000 $29,000 - $37,500 1.1%
Document Control Clerk $24,750 - $30,000 $25,250 - $31,250 3.2%
OFFICE SERVICES      
Office/Facilities Coordinator $27,250 - $33,000 $27,750 - $34,250 2.9%
Office Clerk $20,750 - $25,750 $21,000 - $27,000 3.2%
Mail Assistant $19,500 - $23,750 $19,500 - $25,250 3.5%
File Clerk $19,500 - $23,500 $19,750 - $24,500 2.9%
Imaging/Scanning Specialist $20,250 - $24,250 $21,000 - $25,000 3.4%
       
SWITCHBOARD/RECEPTIONIST      

Front Desk Coordinator

$22,000 - $28,250 $22,500 - $29,250 3.0%

Receptionist

$21,000 - $26,750 $21,250 - $28,000 3.1%
Switchboard Operator $21,500 - $27,000 $22,000 - $28,000 3.1%
       
CUSTOMER SERVICE/CALL CENTER      

Senior Customer Service/Call Center Manager

$32,750 - $50,000 $33,500 - $55,000 6.5%

Senior Customer Service/Call Center Rep

$26,500 - $38,000 $21,500 - $29,000 3.6%
Customer Service/Call Center Rep $21,500 - $29,000 $22,000 - $30,000 3.0%
       
ADMINISTRATIVE HEALTHCARE      

Medical Secretary/Administrative Assistant

$28,000 - $37,500 $28,750 - $37,750 1.5%
Medical Executive Assistant $33,000 - $43,000 $33,750 - $43,250 2.0%

Medical Office Administrator

$36,500 - $48,250 $36,750 - $51,750 4.4%

Figures listed above are average national starting salaries.  See OfficeTeam Salary Guide for regional variances.
- Add up to 10 percent for expert bilingual abilities.
- Add up to 7 percent for Certified Administrative Professional (CAP) or Certified Professional Secretary (CPS) designation.
- Add up to 11 percent for Microsoft Office Specialist Certification.
* Add 10% or more for senior executive assistants supporting C-level executives in large firms.

ADDITIONAL INFORMATION  

Glossary of Job Descriptions

BASE SALARIES FOR ADMINISTRATIVE PROFESSIONALS TO GROW IN 2008

Those With Industry Knowledge and Advanced Skills in Greatest Demand

Starting salaries for administrative professionals across the country are expected to rise an average of 3.2 percent in 2008, according to the just-released OfficeTeam 2008 Salary Guide.  The increase is a result of continued demand for highly skilled administrative and office support employees, business expansion, and a competitive hiring environment. 

OfficeTeam is the world’s leading staffing service specializing in the placement of highly skilled administrative professionals.  The 2008 Salary Guide is based on an analysis of the thousands of job placements managed by the company’s North American offices. 

“A competitive hiring environment has led to increased demand for administrative professionals with advanced skills and experience,” said Diane Domeyer, executive director of OfficeTeam.  “Companies are offering higher compensation and other benefits to attract highly skilled candidates -- especially those who possess strong industry knowledge and are a good fit with the organization.”  

Skills and Attributes in Demand

In addition to industry background and technical expertise, hiring managers seek administrative professionals with strong interpersonal skills, and who show initiative and commitment to ongoing education.  Employers also seek candidates who are multilingual and can communicate with colleagues, vendors and customers in other countries.

 Industry Trends

The manufacturing, financial services and healthcare industries are showing strong demand for administrative professionals.  Since compensation varies by geographic region, the Salary Guide provides regional variance data to help hiring managers adjust starting salaries for specific markets.

 Other key findings from the OfficeTeam 2008 Salary Guide include: 

  • Human resources assistants will see average starting salaries of $27,250 to $37,500, a 5.3 percent increase over 2007. 

  • Senior executive assistants can expect base compensation to rise 3.7 percent, to the range of $40,500 to $56,750. 

  • Receptionists will see salaries in the range of $21,250 to $28,000, an increase of 3.1 percent.

  • Base compensation for customer service/call center representatives will increase 3 percent, to the range of $22,000 to $30,000.

  • Data entry specialists can expect starting salaries between $21,500 and $26,750, an increase of 2.7 percent over 2007.Average starting salaries for entry-level administrative assistants will increase 2.4 percent, bringing base compensation to the range of $23,750 to $29,000 annually. 

The Importance of Certification

Professional certification and specialization can further increase base compensation, as companies continue to seek job candidates with specific expertise.  OfficeTeam research shows employers are willing to offer an average of 7 percent more to candidates with designations such as Certified Administrative Professional and Certified Professional Secretary, and an average of 11 percent more to those who possess the Microsoft Office Specialist certification.  Multilingual applicants can command starting salaries as much as 10 percent higher than candidates who speak only one language.

 Starting salary information in the OfficeTeam 2008 Salary Guide is based on the thousands of job orders handled in North America each year by OfficeTeam staffing managers.  Continuing or ongoing salaries are not reported since many factors -- such as seniority, work ethic, performance and training -- impact a full-time employee’s compensation as a work history develops. 

Readers can order a free copy of the OfficeTeam 2008 Salary Guide by visiting www.officeteam.com or calling (800) 804-8367.

 

 

OfficeTeam has more than 300 locations worldwide and offers online job search services at www.officeteam.com

 

Average Salaries for Administrative Support Staff

According to the U.S. Department of Labor, median annual earnings of secretaries, except legal, medical, and executive, were $27,450 in May 2006. The middle 50 percent earned between $21,830 and $34,250. The lowest 10 percent earned less than $17,560, and the highest 10 percent earned more than $41,550. Median annual earnings in the industries employing the largest numbers of secretaries, except legal, medical, and executive in May 2006 were:

Local government

$30,350

General medical and surgical hospitals

28,810

Colleges, universities, and professional schools

28,700

Elementary and secondary schools

28,120

Employment services

26,810

Median annual earnings of executive secretaries and administrative assistants were $37,240 in May 2006. The middle 50 percent earned between $30,240 and $46,160. The lowest 10 percent earned less than $25,190, and the highest 10 percent earned more than $56,740. Median annual earnings in the industries employing the largest numbers of executive secretaries and administrative assistants in May 2006 were:

Management of companies and enterprises $41,570
Local government 38,670
Colleges, universities, and professional schools 36,510
State government 35,830
Employment services 31,600

Median annual earnings of legal secretaries were $38,190 in May 2006. The middle 50 percent earned between $29,650 and $48,520. The lowest 10 percent earned less than $23,870, and the highest 10 percent earned more than $58,770. Medical secretaries earned a median annual salary of $28,090 in May 2006. The middle 50 percent earned between $23,250 and $34,210. The lowest 10 percent earned less than $19,750, and the highest 10 percent earned more than $40,870.

Salaries vary a great deal, however, reflecting differences in skill, experience, and level of responsibility. Certification in this field may be rewarded by a higher salary.
 



Average Salary and Employee Benefits Information
International Association of Administrative Professionals (IAAP)
"Profile of Administrative Professionals Survey" - February 2005
In early February 2005, a total of 15,000 IAAP members were randomly selected and asked to participate in a benchmarking survey designed to gather current data on job titles, key responsibilities, demographics, average salaries, job satisfaction, technology usage, training needs and other key issues relating to today’s administrative professionals. More than 3,200 members answered the online survey by the February 26 response deadline. Below are survey results relating to average salaries and employee benefits.


Survey results based on 3,200 total responses

Current job title

Administrative assistant 30%
Executive assistant  18%
Executive secretary  6%
Office manager or supervisor 5%
Secretary  5%
Administrative secretary 4%
Administrative coordinator  3%
Assistant to [exec title]     2%
Administrative manager 1%
Other (click link below for listing)
“Other” titles include many closely related to those listed above, plus various titles using words such as specialist, coordinator, associate, or specialized business types or functions such as legal, accounting, medical, human resources, etc.)
27%

IAAP member current annual base salary income (in U.S. dollars)

Less than $15,000  1%
$15,000–$24,999 7%
$25,000–$29,999 10%
$30,000–$34,999 17%
$35,000–$39,999 19%
$40,000–$44,999 16%
$45,000–$49,999  13%
$50,000–$54,999  7%
$55,000–$59,999 5%
$60,000$64,999 2%
$65,000–$69,999 1%
$70,00+   2%

Wages paid per hours worked or salary

Hourly 54%
Salary 46%

 Eligible for...

Overtime 59%
Bonus  36%
Comp time  35%
Flex time  33%
None 15%

Work status

Full time
(minimum 37 hours per week)  
 96%
Part time
(less than 37 hours per week)
3%
Full time via temporary agency 0.8%
Part time via temporary agency     0.2%

 Average number of work hours per week

15-20 1%
21-26 0.5%
27-31 0.5%
32-36 3%
37-42 82%
43+ 13%

Fringe benefits received

Vacation 97%
Sick leave  88%
Life insurance  86%
Dental 83%
Health care 79%
Major medical 73%
401k 72%
Tuition/educational assistance 69%
Long-term disability    67%
Short-term disability 64%
Pension plan 57%
Optical   52%
Credit union 43%
Flex time 33%
Health club membership 22%
Stock options  21%
Deferred income 18%
Profit sharing  17%
Child care 9%
Elder care 5%
None 1%
OTHER  

Rating of factors contributing to most recent salary increase
(On scale of 1 to 10; 10 being most significant factor; 0 being least significant factor)

Merit 7.1
Annual/automatic 5.7
Increased responsibility  4.8
Cost of living  4.5
New technical skills  2.9
Continuing education  2.2
Promotion 2.1
Certification attainment 2.1
OTHER  

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ADDITIONAL SALARY RESEARCH RESOURCES

Additional data about average salaries is available from a variety of sources, including

U.S. Bureau of Labor Career Outlook       http://www.bls.gov/oco/ocos151.htm

Salary.com        www.salary.com

Monster.com       www.monster.com

Also check classified help-wanted ads in your local newspaper and other staffing firms for a general idea of average salaries in your community.

Average Secretarial/Administrative Support Salaries,
Historical Information, Various Surveys, 1951-2005

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