Enhancing your resume
Finding just the right word to enhance your resume can make the difference between getting a job you really want and settling for a ho-hum position. The following tips from the IAAP Education and Events Department shows you three different ways of highlighting your accomplishments to get just the effect you desire.
| GOOD | BETTER | BEST |
| Keys dictated letters | Handles correspondence | Prepared postal and e-letter models to address common customer questions, issues, and complaints; trained on customer service skills and service recovery; developed a workshop for admin staff on dealing with angry customers |
| Files | Created filing system | Manages paper and electronic information storage and retrieval |
| Answers phone | Directs messages, troubleshoots problem calls | Selected phone system; programmed automated responses; serves as communication central for department |
| Knows PowerPoint | Created overheads for exec | Prepared a multi-media PowerPoint presentation for sales meeting with 250 reps, including a 150-page bound handout |
| Orders supplies | Purchases supplies and equipment requisitioned by 30 staff members | Evaluates, recommends, and negotiates with multiple vendors; oversees purchase of items up to $5,000 for department; trains staff in e-purchasing techniques |
| Serves as back-up for receptionist | Assigns overflow work to receptionist; monitors coverage of front desk | Interviews, hires, trains, and supervises receptionist; coordinates overflow assignments to front desk; approves info release to callers |
| Maintains procedures manual for department | Created a procedures manual for department | Designed an e-procedures manual used by entire company; trains new staff on selected procedures |
| Compiles information for board meeting | Responsible for pre- and post-board information, including minutes, assignments, and follow-up | Coordinates all board meeting documents and information; attends, participates in, and prepares board minutes; serves as admin board liaison |
| Schedules training rooms | Created an e-system for trainers to directly schedule rooms and equipment | Developed and coordinates an online system for trainers to directly schedule rooms and equipment; interfaces with catering and janitorial staff; secures and orients outside trainers when needed |