Enhancing your resume

Finding just the right word to enhance your resume can make the difference between getting a job you really want and settling for a ho-hum position. The following tips from the IAAP Education and Events Department shows you three different ways of highlighting your accomplishments to get just the effect you desire.

GOOD BETTER BEST
Keys dictated letters Handles correspondence Prepared postal and e-letter models to address common customer questions, issues, and complaints; trained on customer service skills and service recovery; developed a workshop for admin staff on dealing with angry customers
Files Created filing system Manages paper and electronic information storage and retrieval
Answers phone Directs messages, troubleshoots problem calls Selected phone system; programmed automated responses; serves as communication central for department
Knows PowerPoint Created overheads for exec Prepared a multi-media PowerPoint presentation for sales meeting with 250 reps, including a 150-page bound handout
Orders supplies Purchases supplies and equipment requisitioned by 30 staff members Evaluates, recommends, and negotiates with multiple vendors; oversees purchase of items up to $5,000 for department; trains staff in e-purchasing techniques
Serves as back-up for receptionist Assigns overflow work to receptionist; monitors coverage of front desk Interviews, hires, trains, and supervises receptionist; coordinates overflow assignments to front desk; approves info release to callers
Maintains procedures manual for department Created a procedures manual for department Designed an e-procedures manual used by entire company; trains new staff on selected procedures
Compiles information for board meeting Responsible for pre- and post-board information, including minutes, assignments, and follow-up Coordinates all board meeting documents and information; attends, participates in, and prepares board minutes; serves as admin board liaison
Schedules training rooms Created an e-system  for trainers to directly schedule rooms and equipment Developed and coordinates an online system for trainers to directly schedule rooms and equipment; interfaces with catering and janitorial staff; secures and orients outside trainers when needed