Resources for Administrative Professionals

IAAP is the hub of information for the administrative profession. Use the articles below to help you shape your administrative career and learn new office skills. Learn about the benefits of becoming an IAAP member here.

By Martha Stillman

For many adults, algebra is that subject they struggled through in high school and college, then gladly abandoned as they pursued their non-science or technology careers. But here's the truth: algebra...

By Roger Courville

In his brilliant book Start With Why, Simon Sinek makes a compelling case for what leading organizations do differently: They put...

Ask any regular Jill or Joe in Corporate America what the biggest waste of their time is and they’ll respond, “meetings.”

As meeting professionals, we know instinctively that meeting face to face is the most effective way to communicate policy, reinforce branding,...

Performance reviews can be the stuff of nightmares and fill competent professionals with fear, anxiety, and dread. Why? One reason employees dread reviews is because many companies, and even more managers, don’t understand the function and value of reviews as an opportunity for employee...

Travel planning – whether it’s for yourself or your executive – can be a harried experience if you’re not a seasoned pro. There are so many decisions to make. Where to stay? How to get there? Where to eat? What to bring? When to go? The wrong choice could leave you or,...

If something happened and you missed work for a week, two weeks, or even a month, could your coworkers step in and fulfill your responsibilities without a major interruption to your office? Are your daily procedures documented for easy reference? Does your manager or executive really know ...

By Sudhir Diddee

Administrative professionals are the ultimate multitaskers. They often find...

Ever show up to a hotel and find that it looks nothing like the plush, comfortable accommodations featured on the website? Have you purchased a plane ticket only to find that there are additional charges for online check-in and selecting a seat? Worse yet, have you ever subjected your executive...

Many of us already know how valuable administrative professionals are, but a new OfficeTeam survey confirms it! Nearly all (94 percent) of senior managers interviewed said...

No matter your day-to-day responsibilities or your specific role in your organization, you are a leader. Honing your leadership skills in the workplace helps you gain confidence, improves your work satisfaction, strengthens your resume, and sets you up for success in all you do! You and your...