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Handling Difficult People and Situations

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The customers and suppliers you need to work with effectively may be outside your company or in the next office. and you may not always see eye to eye. Even if you have strong interpersonal skills and common goals, conflict can happen. Make sure you know how find common ground, calm emotions and forge a productive path forward.


The coordinating assessment must be purchased separately and, once passed, is approved for 2 IAAP CAP recertification points.




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