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Telephone Skills that Satisfy Customers

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They’ve been around since 1876. They’re on every wall, desk and pocket in your life now. It’s easy to take the phone for granted. But with the millions companies spend to reach people on TV, radio, the internet and direct mail, it only takes one bad moment through the phone to lose a customer forever. Learn how to use the telephone properly and professionally and create telephone moments of magic for your customers.


The coordinating assessment must be purchased separately and, once passed, is approved for 2 IAAP CAP recertification points.




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