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IAAP Code of Conduct


Our Commitment to Excellence

When you join IAAP, you're becoming part of a community dedicated to revolutionizing the perception and impact of the administrative profession, creating a global community of empowered professionals who are leading workplace transformation.

Together, we work to equip administrative professionals with the awareness, knowledge, and community needed to thrive in the emerging technology age, lead organizational change, and shape the future of work.

Code of Conduct

As IAAP members, we commit to:

  1. Maintaining the highest standards of professional integrity in all our actions and interactions
  2. Creating an inclusive and welcoming environment where diverse perspectives are valued and everyone has a voice
  3. Embracing innovation and adopting new approaches to advance our profession
  4. Building meaningful connections across borders and cultures to strengthen our global community
  5. Supporting and empowering fellow administrative professionals through active advocacy and knowledge sharing
  6. Upholding ethical practices by:
    1. Following all applicable laws and regulations
    2. Conducting business honestly and transparently
    3. Protecting confidential information
    4. Making fair and unbiased decisions
    5. Taking responsibility for our actions
    6. Contributing to an ethical and inclusive culture

IAAP Values

Innovation: We embrace creative solutions and adaptive mindsets to advance the administrative profession, leveraging technology and forward-thinking strategies to prepare administrative professionals for the future of work.

Collaboration:We cultivate a vibrant, supportive community where administrative professionals and admin advocates connect, share knowledge, and partner to advance the profession and uplift one another. IAAP and IAAP Foundation work together to amplify our impact and shape the future of work for administrative professionals around the globe.

Inclusion:We champion diversity and create a welcoming space where all feel a sense of belonging, are valued, respected, and empowered to contribute their unique perspectives and talents, ensuring every voice is heard and enriching our global community. We strive to give all administrative professionals access to the resources they need to develop and grow.

Global Perspective:We value the interconnectedness of administrative professionals across cultures and borders. We strive to cultivate a community that enriches our understanding and appreciation of diverse practices, enabling administrative professionals to thrive in a worldwide business landscape and share best practices on a global scale.

Advocacy:We actively promote, empower, and educate administrative professionals to advocate for themselves and others. Our advocacy promotes the vital role administrative professionals play in business, shapes the future of work, and elevates the profession globally. We are mission-driven, place people over profits, are governed by elected members, and exist for the public good.

Ethical Standards

In alignment with our commitment to revolutionizing the administrative profession and creating a global community of empowered professionals, IAAP members uphold the highest ethical standards. These standards support our mission to equip administrative professionals with the awareness, knowledge, and community needed to thrive in the emerging technology age, lead organizational change, and shape the future of work.

  1. Respect and uphold public laws that govern my work.
    1. Know and abide by the laws and regulations that govern the organization you are employed by and those of IAAP.
    2. Encourage everyone in our professional community to respect and uphold the law.
    3. Ensure all contractual dealings are conducted fairly and in compliance with the law.
  2. Be honest and transparent.
    1. Strive to create an environment in which others feel safe to tell the truth.
    2. Be honest and accurate in my communications and in my conduct, particularly when describing my knowledge, experience, expertise, and credentials.
    3. Demonstrate transparency in my decision-making process and disclose all potential and actual conflicts of interest.
    4. Negotiate in good faith and provide all information material to the terms of the contract to the persons with whom I am negotiating.
  3. Respect the confidentiality of information.
    1. Disclose confidential information only with written authorization or when required by law.
    2. Protect confidential information including after service has ended.
    3. Utilize appropriate technology and practices to safeguard sensitive information in the digital age.
  4. Act fairly and with integrity.
    1. Serve the interest of my organization and profession through fair, honest, and courteous dealings that help advance the administrative profession globally.
    2. Represent my organization at all times in a manner that reflects positively on the organization.
    3. Hold foremost the interest of the organization that employs me while balancing ethical responsibilities to the broader profession.
    4. Avoid taking unfair advantage of another person or entity through manipulation, concealment, abuse of privileged information, misrepresentation of material facts, or any other unfair-dealing practice.
    5. Provide sufficient information needed to others to make an informed decision.
    6. Approach directly those persons with whom I have a conflict or disagreement, when appropriate.
    7. Conduct myself professionally in all circumstances, embracing innovation and new approaches that advance our profession.
    8. Maintain and constantly reexamine my impartiality and objectivity, taking corrective action as appropriate.
  5. Foster an ethical, inclusive, and diverse culture.
    1. Model and encourage the integration of ethics into all aspects of my work.
    2. Employ practices that exemplify social responsibility as it pertains to both human and environmental conditions.
    3. Actively champion diversity and create welcoming spaces where all feel a sense of belonging.
    4. Build meaningful connections across borders and cultures to strengthen our global community.
    5. Inform myself about the norms and customs of others and avoid engaging in behaviors that may be considered disrespectful.
    6. Listen to others' points of view, seeking to understand them and ensuring every voice is heard.
    7. Provide accurate information in a timely manner.
    8. Make commitments and promises, implied or explicit, in good faith.
  6. Take responsibility for my conduct and professional development.
    1. Exhibit professional conduct that is a credit to IAAP, the profession, my employer and me, and strive to continually advance my knowledge and achieve higher levels of excellence in my profession.
    2. Exhibit professionalism in all social media activity and digital communications.
    3. Support and empower fellow administrative professionals through active advocacy and knowledge sharing.
    4. Embrace innovation and adaptive mindsets to prepare for the future of work.
    5. Actively advocate for the vital role administrative professionals play in business and workplace transformation.

As a member of IAAP, I accept and fully agree to abide by this code of conduct, inclusive of the IAAP values and ethical standards. I commit to contributing to a global community of empowered professionals who are leading workplace transformation.

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