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State of the Profession White Paper
IAAP has been collecting data through benchmarking surveys since the early 1990s. During a 3-month window in 2018, 3,634 respondents answered 62 questions regarding demographics, their work and workplace, compensation, and professional development. Using this data, IAAP has created a State of the Profession White Paper, which identifies trends in today’s workplace and gives a clearer snapshot of the profession according to those who fill this most integral of roles.


Admins are partners in business who connect strategy, outcomes, and tactics through their partnerships and relational currency.


Admins lead projects, tactics, people, and strategies, taking ownership and responsibility for business outcomes alongside the executives and departments they support.


Admins are truly masters of making things happen; they don’t see problems, they see solutions. They create efficiencies and ensure each and every detail has been examined and is in perfect order.


Admins speak on behalf of executives and teams which means they learn the voice, cadence, style, and preferences of those they support.


Admins provide a sounding board for those they support. They provide insight that executives and team leads can’t see themselves because admins are connected to the business in such a unique and multifaceted way.

The role of an administrative support professional has evolved significantly since Secretary was the primary position title and getting coffee was a primary role responsibility. Today, there are hundreds of job titles that qualify as administrative support. In today’s business environment, the position is an extension of the executive team as tasks become more automated and admins are more efficient than ever. Admins are business partners to the executive, executives, departments, and companies they support. They are often one of the few employees in a company who knows the entire business and is expected to understand how the company’s unique business system works.

Did you see what an admin gets to do? It’s an amazing position within a company and one that often allows an individual to make it their own. Companies are just now beginning to discover the full potential of the position, so there is often room to grow the position to its full potential with you in the driver’s seat. Many use the admin position to jump start their career. It’s a great stepping stone position to learn a lot about business and then determine where you fit best. But it’s also an excellent career choice. There’s room for growth within the role, so if you’re looking to move into management or strategy this profession can offer great paths for that too. All along the way, IAAP is here to support your career path!

The World Administrators’ Summit is a global effort to allow administrators from all over the world to participate in shaping the future of the profession. The World Administrators’ Summit will soon be evolving into a more formal organization. Check back here and on the World Administrators’ website for more information.

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