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WHO WE ARE
International Association of Administrative Professionals (IAAP) is a non-profit professional association serving the administrative profession. IAAP is dedicated to helping office and administrative professionals advance their career in a demanding and ever-changing business environment. We are focused on preparing admins and stakeholders for what matters now and what’s ahead. We enhance the value that admins bring to the table and advocate for the profession as it evolves to encompass the role of business partner and leader. IAAP provides admins with the knowledge, skills, and insights that build toward job advancement, success, and recognition. We also provide a community of individuals who have shared goals, responsibilities, challenges, opportunities, and strengths.
The
IAAP Foundation
is a 501(c)(3) organization and the charitable partner of IAAP. No other foundation does what the Foundation does--invest in the success of office and administrative professionals. Simply stated, the Foundation puts admins first. Its purpose is
to ensure admins are prepared to serve the business needs of the future as the visibility of the profession continues to rise. Thanks to its donors, the Foundation has impacted thousands of admins through its support of innovative research, educational
and professional development opportunities. To be a part of the Foundation’s impact, visit
www.iaap-foundation.org. Your ongoing support will help secure a successful future for admins around the globe.
CORE VALUES
IAAP remains true to our core purpose, unafraid to stand with integrity and confidence for our goals and objectives.
IAAP values and invites collaboration, connections, and engagement with stakeholders.
IAAP is committed, dedicated, enthusiastic, and decisive in our support and mentorship of administrative professionals.
IAAP provides exceptional, meaningful, and innovative resources to support the changing world of the administrative profession.
IAAP perseveres, remains steadfast and focused, and is agile in our actions and decisions to support our goals and objectives.
IAAP will represent administrative professionals, working with them and for them to increase the value of the profession.
IAAP will be a place for anyone in the profession, representing all ages, career stages, demographics, and needs.
IAAP will be the trend setter for the profession in business, government, and in the career paths of administrative professionals.
IAAP will collaborate with organizations representing the profession in countries outside of North America to unify and advance the profession globally.
IAAP will provide relevant, consistent, and timely information to stakeholders.
2022-2025 Strategic & DEI Plan
Core Purpose: To provide education, certification, and leadership development to administrative professionals. Vision: IAAP will advance the administrative profession through advocacy and empowerment.
Strategic Goals
LEADERSHIP
IAAP will empower a community of leaders who celebrate accountability and share responsibility of professional advancement.
STANDARDIZATION
IAAP will create awareness, professional consistency, define and deliver standards, and create equity for the profession within business.
CREDENTIALS
IAAP credentialing programs will be used to standardize, assess, and develop administrative talent within organizations.
ACCESSIBILITY
IAAP will remove barriers, evolve program modalities, expand awareness of opportunities, and expand offerings to make programs and services accessible to all admins.
DEI Goal Alignment
I, II, III
I, II, III, IV
I & III
I, II, III, IV
Foundation Funding Totals
$268,650
$265,000
$223,750
$309,900
CRITICAL Completed in 12 months
Deliver required annual DEI training to all IAAP leaders Support and promote the successful launch and implementation of Member Resource Groups through IAAP's DEI Committee
Expand access to organizational membership through relationship building and awareness campaigns Improve and expand effectiveness of the organizational membership program through relationship management, data collection,
and research from participating employers
Champion research conducted by the CAC to determine viability and ROI of accreditation
Promote and represent IAAP’s commitment to DEI through collaborations Utilize feedback and learning to enhance virtual attendee experiences across all IAAP programs
IMMEDIATE In Progress in 12 Months
Create and execute the Coach Approach leadership development coaching model for all IAAP volunteer leaders Improve and expand effectiveness of the Board Development Committee and the Board Development process Create and adopt a robust change-management plan to support the continued evolution of IAAP’s leadership structure
Review process and performance assessment of DEI and strategic plans ensuring alignment and success
Improve and enhance the credentialing experience from information gathering > purchase decision > study and preparation > test taking > results > recertification
Leverage organizational memberships to create equitable access to development and training for administrative staff Remove financial barriers for IAAP programs and services (leverage Foundation partnership) Contract with only event partners who align with IAAP’s DEI commitment
INTERMEDIATE In Progress in 18-24 Months
Align membership recruitment and retention, IAAP training and resources, and event experiences to IAAP’s core values Curate on-demand DEI training and resources for all IAAP members and admin community at-large
Create and deploy an employer Needs Assessment to support alignment of IAAP resources and programs to the needs of each organizational member
Foster relationships with external organizations for collaboration and expanded awareness of IAAP credentials Innovate and expand IAAP’s credentialing offerings
Identify and remove all barriers to access IAAP programs and services
LATER After 24 Months
Curate a culture of inclusivity and belonging to fulfill members’ needs and wants
Convene a body of administrative professional stakeholders, thought leaders, business leaders, decision makers, and experts to identify and champion standards of the profession Ensure a sustainable pipeline for the profession
by creating a clear pathway to the profession
Expand collaborations with higher ed and associations Expand target audience of credentials to a global market
Identify and offer global development resources for admins
IAAP DEI PLAN 2022 – 2025
CEO Message
Creating an inclusive association community and ultimately an inclusive administrative workforce begins with personal accountability and a commitment to prioritizing things like diversity, equity, justice, access, and inclusion above our own comfort.
I am and will remain a champion for inclusion. I will use my influence and position to create movement and ensure progress on our DEI Plan.
Statement of Collaboration
The DEI Plan was created with guidance and support from independent consultants who specialize in embracing diversity and leveraging the characteristics that make us unique.
We recognize that all of the work of the International Association of Administrative Professionals (IAAP) and the IAAP Foundation is an ongoing process and a constant pursuit. This plan is an important step in a continuous, deliberate journey, using
evidence-based research in our pursuit of delivering on this inclusive, accountable action plan. As such, this document serves as a guide and will come to life with the active passion and participation of everyone who supports IAAP and the IAAP
Foundation.
Introduction
The purpose of this plan is to create a culture of inclusivity that embraces diversity, increases the sense of belonging for members and stakeholders, and drives engagement. It is our primary goal to advance the global impact of the profession. We
commit to instill diversity, equity, and inclusion into our operating philosophy. Visit
www.iaap-dei.org to learn more about this work.
Definitions
DEI is an acronym which stands for: DIVERSITY: Differences in ability, age, color, ethnicity, gender expression, gender identity, height, language, national origin, marital status, political affiliation, race, religion, sex, sexual orientation,
socio-economic status, veteran status, weight and other characteristics that make us unique. EQUITY: Equal access, opportunity and freedom from discrimination or prejudice on the basis of ability, age, color, ethnicity, gender expression,
gender identity, height, language, national origin, neurodiversity, marital status, political affiliation, race, religion, sex, sexual orientation, socio-economic status, veteran status, weight and other characteristics that result in inequitable
access. Additionally, for IAAP, this includes equity among different positions, work settings, or aspirations. INCLUSION & BELONGING: Deliberate efforts to ensure that our organization is a place where differences are welcomed, different
perspectives are respectfully heard and where every member feels a sense of belonging (feeling valued, trusted, connected, and informed) and inclusion.
Vision
IAAP and the IAAP Foundation will advance the administrative profession through advocacy and empowerment. We will impact inclusivity for the international community of administrative professionals.
Commitment
Our commitment to our plan is evident through and anchored by the IAAP Core Values. We are committed to creating an environment where members and other stakeholders feel safe, welcomed, valued, respected, and recognized for the inherent dignity they
possess. All of our members can find space in the association where they can be themselves. This commitment is supported by our values of:
Authenticity - We remain true to our core purpose, unafraid to stand with integrity and confidence for our goals and objectives.
Community - We value and invite collaboration, connections, and engagement with stakeholders.
Passion - We are committed, dedicated, enthusiastic, and decisive in our support and mentorship of administrative professionals.
Relevance - We will provide exceptional, meaningful, and innovative resources to support the changing world of the administrative profession.
Resilience - We will persevere, remain steadfast, and focused, in our actions and decisions to support our goals and objectives.
KEY STRATEGIC OUTCOMES
Goals, Objectives, and Tactics
Goal I: Development
IAAP is a not-for-profit professional association serving the administrative profession. The IAAP Foundation is a 501(c)(3) organization and the charitable partner of IAAP. IAAP, with the support of the IAAP Foundation, is dedicated to helping office
and administrative professionals advance their career through training and development in a demanding and ever-changing business environment. Objective 1: Professional development is required for IAAP staff and leadership at all levels on an annual
basis. Objective 2: IAAP Member and Non-Member Development
Goal II: Association Culture
IAAP’s community is made up of boards, volunteer leaders, committee members, staff, members and donors, and nonmember consumers. IAAP is a community of inclusion, belonging, and development. To create that environment, we embrace the range of similarities
and differences each individual brings to the association. Based on that foundation and in alignment with our core values, we will attract and retain an inclusive community to advance the mission. Objective 1: Align membership recruitment and retention, IAAP training and resources, and event experiences to
IAAP’s core values Objective 2: Ensure IAAP community members and stakeholders find value throughout all stages of their career
and involvement with IAAP
Goal III: Collaborations
IAAP is strengthened by collaborating with partners in the industry and organizations globally.
Objective 1: Advocate for equitable access to development and training for administrative professionals within
all industries and business Objective 2: Events and Event Partnerships
Objective 3: Promotion and Representation
Goal IV: Accountability
IAAP recognizes our responsibility to implement and sustain equity, diversity, and inclusion efforts. IAAP is
committed to finding solutions and creating continuous improvement through dedicated resources, annual plan
review, data sharing and anti-regression strategies. Objective 1: Review Process and performance assessment of DEI plan and overall strategic plan ensuring
alignment and measurements of success Objective 2: Sustainability and pipeline development, supporting and elevating the next generation of
administrative professionals
IAAP refreshes the brand and changes the names of LANs and Branches to Branches and Regions
ADMINISTRATIVE PROFESSIONALS DAY
Skip the flowers and treats, this day was started by IAAP in 1952 to provide administrative professionals a collective voice. The administrative profession deserves a seat at the table of business as a partner, not minute-taker. Admins should not expect to be recognized during this week and day, but instead should use this time to speak up and ask for the things they need to be successful—like commensurate pay and professional development opportunities. Why? Because the success of admins makes the businesses they support more efficient—if time is money, admins are worth their weight in gold.
IAAP salutes all of the amazing admins out there who positively contribute to offices around the globe as well as dedicate themselves to the administrative profession.
2025 Date: April 23
2026 Date: April 22
2027 Date: April 21
Be sure to check here for all Administrative Professionals Day events up to 60 days prior to the day.
IAAP BOARD OF DIRECTORS
Chair Dierdre Crowl, CAP
Dierdre Crowl, CAP, OM, MBA has been an avid member of IAAP since 2008, crediting longtime members w...
Chair Dierdre Crowl, CAP
Dierdre Crowl, CAP - Chair
Dierdre Crowl, CAP, OM, MBA has been an avid member of IAAP since 2008, crediting longtime members with continually persuading her to exceed her comfort zone and self-expectations. She has served in several leadership positions within the association, most recently with her role as director in 2018-2020.
As pursuit manager for KCI Technologies, Inc., she develops and leads business development processes, relationship building, and conference participation for the Transportation Market throughout KCI’s footprint. She is recognized as a mentor and advocate for administrative staff inside and outside the firm.
She has a Bachelor of Arts degree in communications and political science from McDaniel College, and a Master of Business Administration from the Johns Hopkins University Carey Business School. Being a graduate of both IAAP Leadership Academy and Frontline Leadership, she insists those programs were more transformative than the MBA.
Dierdre chairs Leaders United Executive Council for United Way of Central Maryland (UWCM), where she is excited to be leading a project outfitting homes for 20 long-term homeless individuals. She serves as philanthropy co-chair on the board of directors of the Society of American Military Engineers (SAME) and is vendor chair on the conference committee for the Maryland Quality Initiative (MdQI).
Kendra Adams loves her career as an Administrative Professional....
Chair-Elect Kendra Adams, CAP
Kendra Adams, CAP - Chair-Elect
Kendra Adams is an Executive Assistant at Bridgeway Capital Management, where she has partnered with the President & CEO since 2016.
Kendra joined IAAP in 2002 and successfully earned her certification within the same year. She has been an active member serving in various leadership roles including President of the Houston Chapter and Branch Director for the Greater Houston Area Branch. In addition, Kendra has served on the Certification Administration Committee, the IAAP Awards Committee, and she has also been a Summit Ed Talk presenter. Kendra and her executive were extremely honored to be the inaugural recipients of the IAAP Partnership Award (2018-2019).
Promoting the CAP certification is something that Kendra enjoys. She has spoken on numerous platforms to share the benefits of certification. In addition, Kendra created the “Recertification Made Easy” video series to highlight the IAAP Recertification Handbook and share tips for anyone in their recertification journey.
Outside of IAAP, Kendra is a self-published author of two books, a Certified Prepare-Enrich trainer, and a Certified Transformation Life Coach. She and her husband are both ministers and founders of Heaven on Earth Marriage Ministry.
Kendra lives in Iowa Colony, Texas, with her husband Jessie of nearly 37 years. They have an adult son and daughter (both married), and they are proud grandparents to four grandchildren.
Kharma is a proven and trusted Executive Assistant with a 24-year background of supporting...
Diversity Officer Kharma Paige, CAP
Kharma Paige, CAP - Diversity Officer
Kharma is a proven and trusted Executive Assistant with a 24-year background of supporting organizational change and growth with a key focus on employee engagement and creating a culture of belonging in organizations. Kharma received her Bachelor's degree from Trinity College and is a CAP (Certified Administrative Professional) designee from the International Association of Administrative Professionals. She previously co-founded the Administrative Professionals' Forum, a group that continues to create space for all assistants at a renowned healthcare organization and currently leverages her experience in renewable energy to support administrative professionals' career growth and achievements.
Kharma is a member of the International Association for Administrative Professionals and recently joined the Board of Directors as its first Diversity Officer. She is also a proud member and Energy Strategic Partner of Energy Industry Support International.
Maria is a multi-award-winning Administrative Professional and Strategic Business Partner. Maria joined IAAP in 2010...
Director Maria Phillips, CAP
Maria Phillips, CAP - Director
Maria is a multi-award-winning Administrative Professional and Strategic Business Partner. Maria joined IAAP in 2010 and attended her first IAAP Summit in 2014 as an IAAP Foundation Scholarship colleague. Maria is an enthusiastic supporter of The IAAP Foundation's Power of 10 Giving Circle.
After attending her first summit, Maria was inspired to sit for the CAP exam. Since then, she has achieved several CAPStone certificates including Meeting & Event Planning, Human Resources, Technology Applications, and Project Management. Maria embraces IAAP’s “coach approach" leadership style and is a motivational leader. She continues to expand her leadership competency and attended IAAP’s Aspire Leadership Academy, Managing People and Aspire Leadership Academy, Next Level.
Maria has an extensive leadership career serving in various volunteer leadership roles within IAAP including; Board Coach/Mentor, PDFC Committee Board Liaison, Joint Finance Committee, Policy & By-Law Committee, Foundation Ambassador, Region Director, and Branch Director. Maria’s volunteer service also includes, World Administrators Alliance; Advisory Board, Admin Awards; Team Captain, JDRF Walk for a Cure; Run for the Kids, Missoula Marathon.
In 2024, Maria was honored to be chosen as the winner of Loyal Royal of the Year-International Award via The Admin in Wonderland Awards hosted by the UK based international platform, The PA Way. In 2022 she was selected as the winner of the Above the Call Award for the Pacific Northwest Admin Awards. Maria is employed as an Office & Finance Administrator for St. Paul Lutheran Church in Missoula, Montana. Maria attributes her being hired to her CAP certification. In her spare time, Maria enjoys the beach, traveling, hiking, running, painting, listening to live music and spending time with family.
Shanterria "Shawn" Seward is an experienced Executive Assistant...
Director Shanterria Seward, CAP
Shanterria Seward, CAP - Director
Shanterria "Shawn" Seward is an experienced Executive Assistant with a remarkable career spanning over 20 years. Known for her unwavering commitment to organization, efficiency, and streamlining operations, Shawn is driven by a passion for enhancing productivity to achieve business success. She firmly believes in empowering administrative professionals, fostering a growth mindset through continuous learning, and approaching life with both caution and an unyielding fire of passion.
Shawn's professional journey began as an active-duty member of the United States Air Force, where she served in the field of Logistics, providing critical support to warfighters both domestically and abroad. After her active-duty career enlistment ended, Shawn’s support of the Air Force continued where she served in various roles in the administrative field all over the world. In 2015, after being selected as an Administrative Specialist at Georgia Power Corp HQ in Atlanta, Shawn joined the International Association of Administrative Professionals (IAAP). Her dedication to professional development led her to earn the prestigious CAP certification in 2017, followed by obtaining OM, PM, TA, and MEP designations. As a volunteer leader, she served as the Regional Director for Alabama, Georgia, and Mississippi for two years, and then as the Branch Director for the Ga Power/Metro Atlanta Branch for an impressive four years. Furthermore, Shawn has been an integral part of the IAAP Diversity, Equity, and Inclusion Committee since its inception in 2021, actively working towards creating a more inclusive administrative professional community.
Beyond her professional commitments, Shawn's passion for community service is evident. She dedicates a significant amount of time to volunteering with the IAAP Georgia Power/Metro Atlanta Branch at the Atlanta Community Food Bank. Additionally, she supports the youth through the Future Business Leaders of America Conference and lends her aid to the military community through initiatives like Toys for Tots and other military volunteer opportunities. In recognition of her exceptional leadership and commitment, Shawn's team, under her guidance as the Branch Director, was nominated for "Team of the Year" in June 2023, by the PA Way, Admins in Wonderland Awards, honoring outstanding volunteerism.
While some may say that you can't take the city out of the girl, Shawn has found solace in the calm and peaceful environment of the mountains. Recently, she made the decision to relocate from the fast-paced city life to the serene city of Adairsville, Georgia, along with her husband of 34 years, who is also a retired United States Air Force veteran. Family is of utmost importance to Shawn, and she takes immense pride and joy in her three adult children, two of whom are happily married, and her two cherished grandchildren. With a love for the outdoors, she enjoys exploring the nearby mountains and lakes. However, during fall Saturdays, her heart is devoted to supporting her beloved Georgia Bulldogs Football Team, while on any given Sunday, she passionately cheers for the local home team, the Atlanta Falcons.
With an unwavering dedication to growth and development, Shawn is fully committed to serving the administrative professional community. As a servant leader, she brings a strong work ethic, valuable skills, and extensive experience coupled with her boundless enthusiasm and determination, Shawn is poised to contribute to the continued success and advancement of the association.
My name is Carleen Kay Muncy, I currently reside in Norfolk, VA, and have been in the administrative profession for over 30 years, being a member of IAAP since 2010. I have a B.A. in Business Administration, have received my CAP and OM designations, and recently added ACEA to my list of credentials. Because of the opportunities I personally have been able to take advantage of by being an IAAP member, I can honestly attest to the many blessings that have come my way, daily. These include confidence, pride, and the ability to find positive, uplifting solutions during the course of everyday work life stressors, and the belief that I can make a difference reflected by my actions and demeanor. Being an administrative professional as a career choice, in my opinion is the best possible career one could have. No two days are ever the same – you never get a chance to be bored; but at the end of the day, this career affords you the satisfaction of a job well done, with pride and accomplishment.
I enjoy interacting and am very comfortable with all levels of management, from assisting colleagues to upper management. When confronted with issues, after taking a step back, collecting my thoughts, and breathing, I’ve been able to find workable solutions to all challenges. In my daily interactions, I’ve been able to establish my integrity, my honestly, and have proven time and again that I am the best person for successful completion of any task.
I enjoy dancing at every opportunity I can capture – whether it is country-two step, west-coast swing, or Latin American dances: bachata, salsa, cha-cha, and rumba. I also crochet blankets for my family, multi-tasking while relaxing and watching tv with my husband, Darron Muncy of 34 years. I have been able to complete blankets for 5 of my 6 children, 12 of my 16 grandchildren, and 3 great-grandkids. This has been a 10 yr. project!
I look forward to the opportunity to serve the community as an IAAP Board Director for the next 2 years, promoting IAAP together to become the best professional organization there is.
Heidi Call is a highly accomplished Executive Business Partner...
Director Heidi Call, CAP
Heidi Call, CAP - Director
Heidi Call is a highly accomplished Executive Business Partner known for her exceptional skills in providing critical support and strategic guidance to C-suite executives. With a distinguished career spanning 20+ years, Heidi has consistently demonstrated her ability to streamline operations, enhance productivity, and drive organizational success.
Heidi is a dynamic and accomplished professional serving as a Certified Administrative Professional | Board of Directors member with the International Association of Administrative Professionals (IAAP). With an unwavering commitment to advancing the administrative profession and fostering excellence in administrative management, Heidi plays a pivotal role in driving the mission and vision of IAAP within her designated region.
Heidi's commitment to excellence in administrative leadership and her active participation within both the Leader Assistant community led by Jeremy Burrows and Staff Matters led by Bonnie Low-Kramen, coupled with her passion for travel, love of reading, and dedication to family, reflects her well-rounded approach to both her professional and personal life.
Nadine Waslosky, CAP joined IAAP in 2016 in search of continuing education...
Director Nadine Waslosky, CAP
Nadine Waslosky, CAP - Director
Nadine Waslosky, CAP joined IAAP in 2016 in search of continuing education and to pursue her Certified Administrative Professional credential which she earned in October 2022. She has 30 years’ experience in the administrative profession. Her first position was as an Executive Secretary for a general contractor, and when the owner was elected to public office, she became his legislative aide in the Florida Legislature, a position she held until 2000. In 2003, she became the Executive Assistant to the President/CEO for New Mexico’s largest credit union, wearing several hats over her 20-year career. She takes ownership for delivering exceptional and confidential administrative support to President/CEO, senior leadership team, Board of Directors, and Supervisory Committee. She serves as board liaison, supporting the work of the Board in maintaining its governance policies. In 2019, she was promoted to Director of Administrative Support to matrix-manage an Executive Support Team who collaborated with the Senior Leadership Team on organizational communications, proposal development, and research and analysis. In 2021, she managed employee events with the hiring of the company’s first Event & Travel Specialist. Nadine has a Bachelor of Science in Liberal Studies from the University of Central Florida and fosters a growth mindset by taking continuing education courses from the University of New Mexico, CUNA, CUES and IAAP. She was the Program Chair for the IAAP New Mexico Branch.
Nadine believes in volunteering in her community and serves as Secretary and Outreach Chair for her neighborhood association, coordinating its annual Fourth of July Bike Parade. She is also on the Servant’s Team and a Core Group leader in Community Bible Study and a volunteer in the Patron’s Lounge for Popejoy Hall. In her spare time, she enjoys being with her family and friends, listening to podcasts, walking her dogs, and playing tennis. But her daughters are her pride and joy, and she could not wait to meet her first grandchild, born in October 2023.
Kenya L. Johnson serves as a Senior Manager for the Pharmaceutical Research and Manufacturers of America (PhRMA)...
Director Kenya Johnson, CAP
Kenya Johnson, CAP - Director
Kenya L. Johnson serves as a Senior Manager for the Pharmaceutical Research and Manufacturers of America (PhRMA) where she focuses primarily on managing the operational and administrative support for the law department and as the department’s resource manager. She also oversees all administrative processes and support staff while also supporting the Executive Vice President/General Counsel and six senior executive level staff. Kenya also serves on the leadership committee of the Change Agents Employee Resource Group. She is sought-after for her insights and opinions on various corporate and staff initiatives and corporate hiring decisions.
In her tenure at PhRMA, she has supported several senior attorneys in a wide range of practice areas such as legislative and regulatory law, government enforcement and corporate compliance, intellectual property and patents, corporate antitrust issues, biopharmaceutical law, international matters concerning importation and price controls, and federal programs such as Medicaid, Medicare, and 340B. Kenya is an active member of the International Association for Administrative Professionals (IAAP) where she serves as Director of the Board. She has held other positions such as Chair and Chair-Elect, DEI Committee, Branch Director and Membership Chair during her tenure as a member. IAAP is where she also received her certification as a Certified Administrative Professional. She has served on the inaugural 2022 DC Area Advisory Board for the AdminAwards and is a 2023 finalist for the Spirit Award and a 2024 Nominee for the Leadership Award. She is also an active member of the Worldwide Women’s Association and the National Notary Association where she is commissioned in the District of Columbia. Kenya also holds professional certifications in project management and Microsoft Teams and is a professional life coach.
Kenya loves to make memories with her family and friends. She enjoys, cooking, roller-skating, creating abstract art, and is an avid learner. She is a native Washingtonian and a mother of two residing in Waldorf, Maryland.
Barbara Braun, CAP, OM, TA, has been an administrative professional for over 38 years with...
Chair Barbara Braun, CAP
Barbara Braun, CAP - Chair
Barbara Braun, CAP, OM, TA, has been an administrative professional for over 38 years with experience in non-profit and profit corporate world. A member of IAAP since 2001.
Volunteering is a very big part of my life and a constant throughout my career. My passion for volunteering in the community is a way to give back and inspire others to give back. I currently serve on the IAAP Foundation Board of Directors as the Finance Committee Chair. I have served on several local and national non-profit boards and have a passion for helping non-profit organizations. From leading and coordinating fundraising events to arranging individual and family volunteering, I believe the greatest gift we can give is our time serving others.
A large part of my professional career development throughout the years has come from my involvement in IAAP. From my first educational conference in 2001 in Toronto, Canada, through today, the educational conference, networking and training have shaped me into the administrative professional I am today. Through the support of colleagues and the IAAP community, my educational journey continues.
I look forward to continuing to service as your IAAP Foundation Board member and continue the Foundations’ mission and commitment to supporting admins and advancing the profession.
CWith a deep passion and a commitment to advancing the administrative profession...
Chair-Elect Carissa Burgett, CAP
Carissa Burgett, CAP - Chair-Elect
With a deep passion and a commitment to advancing the administrative profession, Carissa Burgett currently serves as the Chair-Elect for the IAAP Foundation Board of Directors. In her day job, Burgett is the Assistant to the President and Board Administrator at the Pennsylvania Chamber of Business and Industry. Her extensive background in board governance and dedication to elevating the standards for the administrative profession have led her to be a global trainer and speaker. She is career admin who is CAP certified, a Notary Public, a three-time administrative award finalist, and a mentor and coach to her fellow colleagues.
Terri Mullan, CAP, HR, MOS has over 35 years’ experience, primarily in the financial industry in New York City...
Director Terri Mullan, CAP
Terri Mullan, CAP - Director
Terri Mullan, CAP, OM, HR, MOS, has over 35 years of experience, primarily in the financial industry in New York City. She is the Executive Assistant to the Chief Operating Officer and the Chief Business Officer at Two Sigma, a financial sciences private hedge fund.
Terri's proactive approach to professional development is evident in her journey. After assisting with the launch of the internal global administrative network (GAIN) at BlackRock, she recognized the need for an external network to further her advocacy for the administrative profession. This led her to join IAAP in 2019 and earn her CAP in the Fall of the same year. She has since completed the Organizational Management and Human Resources CAPstone specialty certifications, as well as Foundations of Leadership in 2021. Her commitment to learning is further underscored by her upcoming participation in the Meeting & Event Planning course during Fall 2024 CAPstone.
Her leadership journey to her current role as an IAAP Foundation Board Director began by serving as the IAAP NYC Metro Branch Director, then as the New York/New Jersey Region Director, and as the North Atlantic Region Director. Her advocacy for the Administrative Profession led to a volunteer role with the World Administrators Alliance on the Communications Team beginning in 2021. The exposure through both IAAP and WA-Alliance was instrumental in her achievement as a finalist for an international award as Ambassador of the Year in 2022. Her focus has been mentoring volunteer leadership and building confident leaders, and as a collaborative leader, she looks forward to working with the IAAP Foundation and Association Boards on the strategic goals and challenges ahead for our profession.
I'm Anika Porter; I have over twenty years of administrative experience and am known for my engaging personality...
Director Anika Porter, CAP
Anika Porter, CAP - Director
I'm Anika Porter; I have over twenty years of administrative experience and am known for my engaging personality, keen attention to detail, and wicked humor. I am a military mom, a daughter inspired by nuggets of wisdom from my parents, and a baby sister to a financial whiz. My character is shaped by the legacy of my ancestors, who instilled in me the courage to be an outspoken advocate. I embrace the possibilities and strive to meet people where they are, valuing the unique purpose we all hold. I'm a firm believer in constant growth and learning, and I'm grateful for the daily grace that allows me to do so. I hold CAP and OM certifications and recently completed the Project Management Capstone. Additionally, I've earned an MBA in Marketing and a Master of Communication in New Media. A Georgia native, I find solace in Beulah Missionary Baptist Church, volunteering at my local food bank, and cheering for my Atlanta Falcons during football season. I am a music lover, avid reader, and the fourth unseen contestant on Jeopardy.
Elaine Strohm, BA, CAP, BW graduated with a Bachelor of Arts degree from Queen's University in Ontario, Canada...
Director Elaine Strohm, CAP
Elaine Strohm, CAP - Director
Elaine Strohm, BA, CAP, BW graduated with a Bachelor of Arts degree from Queen's University in Ontario, Canada, and has been working as an administrative professional for over 20 years. After gaining experience in various industries in both the private and government sectors, she discovered her heart is in health care. She currently works as an Executive Assistant in health care with the largest employer in Nova Scotia, Canada. Since joining IAAP, Elaine has obtained her CAP designation and Business Writing specialty designation. In 2024, she completed the Certificate in Psychologically Safe Leadership through the University of New Brunswick. Elaine looks forward to completing additional IAAP CAPstone specialty certificate programs and building her leadership capacity through the IAAP Aspire leadership training. As she values stepping out of her comfort zone, Elaine has embraced volunteer leadership and has served two terms as the IAAP Maritime Branch Director, which encompasses the provinces of Nova Scotia, New Brunswick, and Prince Edward Island. Elaine values the meaningful connections she has made through IAAP and loves contributing to a supportive community where members empower each other. Elaine looks forward to making a positive contribution through IAAP Foundation Board service.
My name is Chris, short for Christopher, and I thank you for taking the time to explore my bio...
EA to the Executive Team Chris Cason, CAP
Chris Cason, CAP - EA to the Executive Team
My name is Chris, short for Christopher, and I thank you for taking the time to explore my bio. I am a CAP certified member and thrilled to support the IAAP in moving the needle in advocacy for Administrative Professionals globally.
I reside in sunny California where I remotely support the IAAP Executive team, IAAP Board and IAAP community at large.
When I am not heads down working, you'll find me enjoying the outdoors, exercising, visiting museums, going to movies and, let's not forget, wine tasting!
I love connecting with others, so please be sure to connect with me via email, LinkedIn or at an IAAP event!
Hello! My name is Rori DeFoor and I assumed the position of Volunteer Assistant...
Volunteer Assistant Rori DeFoor
Rori DeFoor - Volunteer Assistant
Hello! My name is Rori DeFoor and I assumed the position of Volunteer Assistant for the International Association of Administrative Professionals (IAAP) in October 2023. With over a decade of experience in volunteer management, I provide support for IAAP’s volunteer engagement.
My passion for IAAP's values and goals is unwavering, as they closely align with my own professional principles. I find immense fulfillment in supporting administrative professionals in their career journeys and advocating for their success within the IAAP community.
Beyond my professional endeavors, I love a good laugh, music, coffee, pets and my hometown of Kansas City.
I am thrilled to continue making a positive impact within IAAP, working collaboratively to empower and uplift administrative professionals on their paths to success.
My name is Jae (they/them), and I am proud to work at IAAP...
Operations Specialist Jae Gray, MS
Jae Gray, MS - Operations Specialist
My name is Jae (they/them), and I am proud to work at IAAP as the Operations Specialist. Prior to joining the IAAP team, I obtained my Master of Science in Early Childhood and Family Development and launched my career in social services and public policy.
I started out at IAAP as the Administrative Support Specialist and helped with both programs and operations. As IAAP has grown, I have transitioned to full-time operations. I work mostly behind the scenes, focusing on accounting, infrastructure, and logistics.
Outside of work, I serve on the Young Ambassador Board at The Children's Place - a nonprofit providing early childhood trauma treatment to the Kansas City metro. In my personal time, I listen to podcasts, attend community events, try new foods, go to R&B concerts, and travel. You can find me in the heart of Kansas City or at any IAAP event in my signature Dr. Marten's.
My name is Danelle Hermesch, and I proudly serve as Foundation Specialist...
Foundation Specialist Danelle Hermesch
Danelle Hermesch - - Foundation Specialist
My name is Danelle Hermesch, and I proudly serve as Foundation Specialist of IAAP Foundation. With a background in special education, my career has consistently focused on advocacy, empowerment, and education. Since joining IAAP in 2022, I have been deeply involved in advancing the administrative profession and am particularly inspired by our scholarship program, funded by fellow admins. This program highlights the generosity of our community and our collective commitment to professional growth. It’s a powerful reminder of how we can all make a difference.
Outside of work, I am a nurturer at heart, enjoying time with family and friends, participating in local events, indulging in good food, reading, and occasionally painting. I find joy in lending a hand in various projects, further reflecting my passion for helping others.
My IAAP journey has been fast and furious. In 2022, I became a member, and my first experience was Foundations of Leadership. That leadership course changed my life and started an 18-month self-discovery path that also includes obtaining my CAP certification, as well as completing two CAPstone courses.
My passion for this organization and what it stands for is why I am thrilled to join the team as Programs Manager. My goal is to help others discover themselves through the offerings of the organization. Outside of IAAP, you’ll find me spending time with my husband and son. We love sports, traveling, and using our camper whenever possible.
I cannot wait to engage with the amazing IAAP community in a new capacity, both virtually and in person.
It’s a privilege to be IAAP’s CEO. Working my way from administrative professional to CEO gave me the insight to see and experience firsthand the value that IAAP offers to the profession and its members. To all of you out there: I see you; I know your story; I know how hard it is to every day feel unheard and unseen. Working with all the volunteer leaders, staff, and vested allies, I will fight every day to help elevate the profession and all the phenomenal support professionals. When I’m not working, you’ll find me hanging out with my husband and three kids or cuddling with our two cats. We love sports, especially baseball and football, and spend a lot of time outside when we can.
I was hired as Operations manager in May of 2022...
Operations Manager Tony Nichols
Tony Nichols - Operations Manager
I was hired as Operations manager in May of 2022 after many years working in local government. Never in my professional career have I been part of a team that is more committed to the organizational mission, I consider myself very lucky to be part of this team. Outside of work I am usually at practice or games for one of our two boys. My family shares a love of the outdoors and will find time for a hike or bike ride as often as we can.
My name is Ashley Root, and I recently started my journey with IAAP in 2023 as the Partnership Manager. I am excited to be an advocate for Administrative Professionals around the world and really promote all the great opportunities that we have to offer, while networking and making connections with those in the office and administrative profession.
I currently reside in the KC Metro area with my husband and our son. In my spare time I enjoy spending quality time with my family, working out, exploring nature trails, and watching sports.
I joined the IAAP Foundation as CEO in May 2022...
Chief Executive Officer, IAAP Foundation Amy Sajko, CFRE
Amy Sajko, CFRE - Chief Executive Officer, IAAP Foundation
I joined the IAAP Foundation as CEO in May 2022. My professional fundraising career began in 1996. I have worked in higher education and with another professional association. My association background really drove my interest in joining IAAP. I know firsthand how passionate and committed association volunteers and members are. IAAP’s CAP certification was also a draw – I am a strong advocate for education and lifelong learning. In fact, I’ve been a Certified Fundraising Executive (CFRE) since 2002.
With groundwork that has been laid since its inception, and refined in the last few years, the IAAP Foundation is uniquely poised to have a greater impact on the administrative profession than ever before. I feel fortunate to be a part of the IAAP team and to work with our amazing volunteer leaders.
Outside of work, I enjoy spending time with Brian, my husband of more than 30 years, and our pandemic dog, Jack Jack. We recently moved to Louisville, KY to be closer to our three grown children. It’s a great place to indulge in our love of food, travel, and new experiences. Additionally, I enjoy reading historical fiction, sewing, needlework and am (trying!) to master wheel thrown pottery.
I started with IAAP as an admin in early 2013 and immediately fell in love with the association and all it stands for. I am passionate about this community of administrative professionals and empowering them to be their best selves through tools such as certification, education, and engagement. You can often find me at conferences chatting with attendees or hugging someone I haven’t seen since last conference. I am happy to get up and go to work every day because of each of you. I love reading, healthy food (especially kale!), and the beach.
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