WHO WE ARE
International Association of Administrative Professionals (IAAP) is a non-profit professional association serving the administrative profession. IAAP is dedicated to helping office and administrative professionals advance their career in a demanding and ever-changing business environment. We are focused on preparing admins and stakeholders for what matters now and what’s ahead. We enhance the value that admins bring to the table and advocate for the profession as it evolves to encompass the role of business partner and leader. IAAP provides admins with the knowledge, skills, and insights that build toward job advancement, success, and recognition. We also provide a community of individuals who have shared goals, responsibilities, challenges, opportunities, and strengths.
is a 501(c)(3) organization and the charitable partner of IAAP. No other foundation does what the Foundation does--invest in the success of office and administrative professionals. Simply stated, the Foundation puts admins first. Its purpose is
to ensure admins are prepared to serve the business needs of the future as the visibility of the profession continues to rise. Thanks to its donors, the Foundation has impacted thousands of admins through its support of innovative research, educational
and professional development opportunities, and affordable housing initiatives. To be a part of the Foundation’s impact, visit
www.iaap-foundation.org/donate. Your ongoing support will help secure a successful future for admins around the globe.
IAAP remains true to our core purpose, unafraid to stand with integrity and confidence for our goals and objectives.
IAAP values and invites collaboration, connections, and engagement with stakeholders.
IAAP is committed, dedicated, enthusiastic, and decisive in our support and mentorship of administrative professionals.
IAAP provides exceptional, meaningful, and innovative resources to support the changing world of the administrative profession.
IAAP perseveres, remains steadfast and focused, and is agile in our actions and decisions to support our goals and objectives.
IAAP refreshes the brand and changes the names of LANs and Branches to Branches and Regions
ADMINISTRATIVE PROFESSIONALS DAY Skip the flowers and treats, this day was started by IAAP in 1952 to provide administrative professionals a collective voice. The administrative profession deserves a seat at the table of business as a partner, not minute-taker. Admins should
not expect to be recognized during this week and day, but instead should use this time to speak up and ask for the things they need to be successful—like commensurate pay and professional development opportunities. Why? Because the success of
admins makes the businesses they support more efficient—if time is money, admins are worth their weight in gold.
IAAP BOARD OF DIRECTORS
Chair Phiandra Peck, CAP
Phiandra Peck, CAP - Chair
Phiandra Peck is the Sr. Administrative Assistant supporting the Corporate Tax department at Eli Lilly and Company and has been employed there since 2002. She became an IAAP member in 2005 and has served in multiple leadership roles at the local and state level in the association. She was appointed to the IAAP Board of Directors in 2015 for a one-year term and elected to the board in 2016. A native of Indianapolis, Indiana, Peck earned her CAP credential in November 2008 and has recertified twice. During this period she has obtained CAP specialties of Organizational Management (OM), Project Management (PM), and Meeting and Event Planning (MEP). Phiandra volunteers with Innovations for Learning as part of the TutorMate corporate partners program. Innovations for Learning is a nonprofit organization that is committed to improving literacy outcomes of primary grade students in under-resourced schools. In addition, she enjoys reading, walking, traveling and spending time with family.
Barrett Shaw is a Principal Administrative Specialist at Mission Support and Test Services, where he has worked since 2002. He provides administrative support to the Senior Director of NNSA Mission Programs. He has worked in many different areas of the company, including an assignment in HR during which he served as a subject matter expert for the company's employee engagement initiatives. He is also an expert trainer with Leoron Professional Development, teaching a variety of courses geared for administrative professionals, including prep courses for the CAP exam. Barrett has been a member of IAAP since 2008 and has served in a variety of volunteer roles at the Chapter, Division and International Levels. He loves traveling and spending time with his family.
Jean Cocco, CAP, OM, PM, TA is the 2020-2021 Vice Chair on IAAP’ Board of Directors. She is a life-long resident of the state of Massachusetts.
Jean has a Bachelor’s Science degree in Business Administration, concentration in Management from Northeastern University. She is the Executive Assistant for the Global Manufacturing, Quality & Supply, Senior Vice President, Human Resources at Fresenius Medical Care.
Jean enjoys traveling and spending time at the beach. She appreciates the opportunity to participate in IAAP events whether virtually or in person and believes in life-long learning. She is passionate about the administrative profession and wants to share her enthusiasm for this career with others. An unknown fact is that Jean is avid Drum Corp fan. When you see Jean, ask her how big the flag was when she marched in the color guard.
Ann Dahlke, CAP is the executive assistant to the president and CEO of UMR, a UnitedHealthcare Company. Ann has been an IAAP member since 2006 and has held leadership positions at every level of IAAP throughout her membership tenure. She is serving a second two-year term as a director on the IAAP Board of Directors. Ann is the 2016 recipient of the IAAP Achievement Award and the 2018 recipient of the ATHENA Leadership Award from the Wausau Region Chamber of Commerce. In her spare time, Ann enjoys crocheting and volunteering in her community. She resides in Wausau, Wisconsin with her husband and their spoiled Persian cat.
Ms. Pamela Bell, CAP is the Executive Assistant to the Superintendent of Saint Louis Public Schools. She formally joined IAAP in 2013, earned her CAP and OM in 2014 and 2015 respectively. Her career of over 20 years has included positions in both governmental and utility entities supporting C-level executives. Along with her many responsibilities, Pamela has established a district-wide professional development network for all administrative professionals. As a leader in her field, she provides professional development training and networking opportunities to Executive Assistants of the Superintendents of Schools to more than 30 school districts in the metropolitan region. She is very innovative and has a clear vision and passion relative to the administrative profession. She is a volunteer for neighborhood enrichment initiatives supporting mature adults, an advocate for mental and behavioral health, and a mentor for young adult women. Pamela enjoys movies, traveling, and spending quality time with her family.
Michele Kester has worked at AARP since 2011 and is currently the Sr. Business Unit Associate for AARP’s Treasury Department. She provides dedicated administrative support to the Senior Vice President/Treasurer and the various groups within the Treasury department. In addition to the work she provides the Treasury team, Michele spearheaded an initiative to develop, launch and chair the Steering Committee of AARP’s Administrative Professionals Community of Practice (AP CoP), a community dedicated to AARP’s administrative professional staff.
Michele’s passion for the profession can also be seen through her accomplishments with the IAAP. She earned her CAP credentials in 2016 and specialty certifications in Meeting and Event Planning (MEP), Organizational Management (OM) and Project Management (PM). She attributes her leadership and mentoring skills to her journey through IAAP’s Academy for Leadership Development as both a graduate and mentor for the Foundations of Leadership program. Over the past few years, Michele has also served on various IAAP committees and working groups.
Michele lives in Alexandria, VA and is an avid reader, loves experimenting in the kitchen, traveling, and finds joy and relaxation spending time with her family and friends.
Katie Mercier is an enthusiastic, joy centric C-suite Executive Assistant who has supported the COO and Governing Board of Cherokee Town and Country Club in Atlanta, GA for over ten years. She was elected to Board of Directors as a Director for a two-year term. She graduated with an Associate’s degree from Young Harris College and then completed her Bachelor of Arts, Journalism degree at the University of Georgia.
She joined IAAP in 2011 and obtained her CAP designation in 2012. She earned her OM Specialty Designation in 2017. Katie is passionate about IAAP’s Foundations of Leadership course and graduated from the course in 2019. She has served as the Regional Director of Alabama, Georgia, and Mississippi for two years. She has also served on the following IAAP Working Groups and Committees: Partnership Award Selection Committee (2020), Achievement Award Selection Committee (2019), Collaboration Working Group (2017), and LAN Review Committee (2016).
Katie lives in Newnan, GA with her husband Dave. She has two children, Hunter and Ellie. She loves supporting her Airman, volunteering at the American Legion, cheering her daughter on at sporting events, and riding on the back of her husband’s motorcycle.
As the Certification & Programs Admin at IAAP, I work with our admin community every day to provide the best service and education. I have a Bachelor of Journalism degree from the University of Missouri in Columbia, and Kansas City has become my home for the past few years. I have several years of experience working in business and administration, and I also started my own small business while in college. I’m excited to further my experience in administration with IAAP, and I’m even more excited to work with a great community of people. Outside of the office, I enjoy hanging out with my cat, reading, rock climbing, doing yoga, hiking, and camping with my friends.
My role as the Graphic Designer / Web Editor for IAAP allows me the opportunity to utilize my creativity towards the passion I have for education in a non-profit environment. Born and raised in Kansas City, I moved to Texas where I attended Art Institute of Houston for Graphic Design. I am an artist that enjoys a variety of mediums, from painting found objects to canvas and murals. My transition from brushwork to print and media design came naturally. Since graduating, I have added web design and scripting languages to my skillset, keeping pace with the rapid technological progression of the industry. In my down time, I love to travel and learn new things, from building car engines and transmissions to new recipes to cook with my amazing wife and daughter. My two rescued dogs and rehabilitated cat help round out the fun craziness that I am lucky to call home.
Veronica Cochran’s professional career began with a bachelor's degree in nursing. During this time, she discovered a love for both developing and delivering education and began to realize the powerful possibilities life presents and the importance of developing our fullest potential. After pursuing a master's degree in theology, and later receiving an honorary doctorate in divinity, she gained valuable experience from executive leadership programs as well as from serving in a variety of leadership roles. It’s a passion that she has the privilege of carrying on in her current role as CEO of the International Association of Administrative Professionals (IAAP). She is inspired and motivated by the amazing professionals that comprise IAAP’s membership. Their courageous pursuit of personal and professional excellence amidst such role ambivalence is nothing short of heroic. In many instances they exemplify what it means to truly #LeadUp. The thought of what future possibilities exist for the admin world (both members of IAAP and members in the larger administrative profession) excites her. She believes that the community must keep moving forward—together!
I started with IAAP in November 2002 working with the Certification Department. My knowledge of computers and desire to find ways to use technology to make my co-workers jobs easier led me to the IT department. When I'm not messing with a computer or trying to find a better way to do something, you'll find me spending time with my wife and four daughters.
Executive Director, IAAP Foundation RaeLynn Gochnauer
RaeLynn Gochnauer - Executive Director, IAAP Foundation
Living purpose-driven has always been in my DNA. Thanks to a friend over twenty years ago, I was introduced to the nonprofit world. From there, I was able to turn a passion into a career. As the inaugural Executive Director of the IAAP Foundation, I make it my daily mission to not only advocate for the administrative profession, but also strive to position the organization as a catalyst for change. My biggest energizer is the vast amount of potential that is out there for us to grow the visibility of profession and improve the lives of all admins.
When I’m not thinking all things admin, I enjoy time with family and friends, traveling to find salt and sand, reading, and cooking. As a Kansas City native, I also enjoy Sporting Kansas City games, local concerts, restaurants, First Fridays, and following the Northwest Missouri State Bearcats.
I have a true passion for the work I do and those I serve, and it comes from a place of experience; I started my career with IAAP as an admin in the accounting department. Because of the journey to my current position, I love being connected to our mission to elevate administrative professionals and the profession as a whole. They say “if you get a job doing something you love, you’ll never work a day in your life.” While it’s always challenging, it’s definitely not work for me. As COO, I have the privilege of working side-by-side with IAAP’s CEO, Veronica Cochran, the entire staff team, and with the IAAP Board of Directors. I feel incredibly grateful to be in this seat and to work alongside such talented people. I have a unique blend of higher education, professional certification, experience, and passion that have helped prepare me for my current role. When I’m not working, you’ll find me hanging out with my husband John and my three children. We are avid sports fans and die-hard Kansas City Royals fans so you can often find my family at the ballpark during baseball season.
I am an Iowa native who made her way to Kansas City after graduating from Northwest Missouri State University with a bachelor’s degree in Business Management. I joined the IAAP staff in October of 2014 as the Accounting Specialist. In April of 2016, I became the Volunteer Development Manager. I now get the privilege of working with our volunteer Regional and Branch Directors who interact with our members on the local level every day. I live in a small community north of Kansas City with my daughter, we love to travel and enjoy attending/watching all sporting events. As a college basketball player at Northwest Missouri State University all four years, you’ll find us at a number of Bearcat sporting events. We also enjoy spending as much time as possible with our large extended family throughout the US.
Tracy Orpin, CMP - Manager, Conferences and Meetings
I was born and raised in Kansas City and lived here most of my life with the exception of a few years when I lived in Southern California. I have been a meeting professional for over 20 years and I absolutely LOVE what I do, can’t imagine doing anything different. In my down time I love to cook, garden, golf, travel and play with my Boston Terrier dog, Frank.
Rachel Reynolds Suman - Certification & Programs Director
I started with IAAP as an admin in early 2013 and immediately fell in love with the association and all it stands for. I am passionate about this community of administrative professionals and empowering them to be their best selves through tools such as certification, education, and engagement. You can often find me at conferences chatting with attendees or hugging someone I haven’t seen since last conference. I am happy to get up and go to work everyday because of each of you. I love reading, healthy food (especially kale!), and the beach.
I am a recent Midwestern transplant from Portland, OR. After graduating from Portland State University with a focus in Business Administration, I continued my professional development in customer service before relocating to Kansas City. With a passion for business development and systems improvement, I hope to utilize my unique skill set to continue cultivating member engagement at IAAP while taking part in the organization's evolution. Living most of my life in the Pacific Northwest instilled in me a love of the outdoors, I am looking forward to my continued exploration of the natural characteristics of my new surroundings.
I am a born and raised Kansas Citian and am raising a family here in the Midwest. I graduated from The University of Kansas with a focus in Communication Studies (Rock Chalk!). After my college career I worked as an Administrative Professional for nearly 3 years. My career took a turn when I joined the Education side of Professional Associations in 2013 and truly found my passion in adult education. My first encounter with IAAP was in 2013 when I became a member, and I joined the company in September 2018. When I’m not working you can find me dancing and baking in my kitchen with my husband and son or reading a book with a mug of hot tea.