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WHO WE ARE
International Association of Administrative Professionals (IAAP) is a non-profit professional association serving the administrative profession. IAAP is dedicated to helping office and administrative professionals advance their career in a demanding and ever-changing business environment. We are focused on preparing admins and stakeholders for what matters now and what’s ahead. We enhance the value that admins bring to the table and advocate for the profession as it evolves to encompass the role of business partner and leader. IAAP provides admins with the knowledge, skills, and insights that build toward job advancement, success, and recognition. We also provide a community of individuals who have shared goals, responsibilities, challenges, opportunities, and strengths.



CORE VALUES
 
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IAAP remains true to our core purpose, unafraid to stand with integrity and confidence for our goals and objectives.

    
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IAAP values and invites collaboration, connections, and engagement with stakeholders.

    
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IAAP is committed, dedicated, enthusiastic, and decisive in our support and mentorship of administrative professionals.

    
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IAAP provides exceptional, meaningful, and innovative resources to support the changing world of the administrative profession.

    
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IAAP perseveres, remains steadfast and focused, and is agile in our actions and decisions to support our goals and objectives.

 











ASPIRATIONAL VALUES

 
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IAAP will represent administrative professionals, working with them and for them to increase the value of the profession.

    
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IAAP will be a place for anyone in the profession, representing all ages, career stages, demographics, and needs.

    
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IAAP will be the trend setter for the profession in business, government, and in the career paths of administrative professionals.

    
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IAAP will collaborate with organizations representing the profession in countries outside of North America to unify and advance the profession globally.

    
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IAAP will provide relevant, consistent, and timely information to stakeholders.

 














STRATEGIC PLAN
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To provide education, certification, and leadership development to administrative professionals.

    
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IAAP will advance the administrative profession through advocacy and empowerment.

    
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LEADERSHIP

COMMUNITY

CERTIFICATION

LEADERSHIP

 

IAAP will create and leverage a culture of leadership who collectively share the responsibility of advancing our core purpose.

 

Objectives
  • Create an association specific leader profile
  • Increase Leadership participation in IAAP’s Regions, Branches, and governance.
  • Develop and implement an association leadership succession plan.
COMMUNITY

 

IAAP will create a culture of inclusivity that promotes diversity, belonging, and engagement.

 

Objectives
  • Create and formalize a global entity for the World Administrators’ work.
  • Assess, develop and implement a comprehensive engagement strategy to optimize member value.
  • Establish a diverse and inclusive culture.
  • Increase Partnership and collaborative efforts.
  • Establish the CAP in progress program.
  • Establish an Executive Advisory Group
  • Increase the # of certified admins
CERTIFICATION

 

CAP will become the industry standard for evaluating administrative professional competency.

 

Objectives
  • Establish the CAP in progress program.
  • Increase the # of certified admins
  • Establish relationships with large employers to promote CAP as a hiring standard and incorporate CAP into professional development





 

 

 

 

IAAP HISTORY
  • Founding

    National Secretaries Association (NSA) was formed and the first chapter was founded in Topeka, Kansas

  • First Publication

    NSA’s first magazine for members, The National Secretary, begins publication

  • First Convention

    First International Convention convenes in Kansas City, MO with close to 200 attendees

  • Certification Begins

    The first Certified Professional Secretary exam was delivered to 281 candidates

  • National Secretaries Week

    First National Secretaries Week, now known as Administrative Professionals Week

  • Men Join NSA

    Convention delegates vote to open membership to men; first man joins six weeks later

  • Equal Rights Movement

    NSA members approve a resolution supporting the Equal Rights Amendment

  • Name Change #1

    NSA changes its name to Professional Secretaries International (PSI)

  • Publication Name Change

    The Secretary magazine becomes OfficePro

  • Name Change #2

    PSI becomes the International Association of Administrative Professionals (IAAP)

  • Administrative Professionals Week

    Professional Secretaries Week and Day become Administrative Professionals Week and Day

  • Additional Certification

    The Certified Administrative Professional (CAP) exam is offered for the first time

  • Certification is Modernized

    The CAP becomes IAAP’s sole credential and specialty certificate programs are added

  • Structure is Modernized

    IAAP restructures from chapters, divisions, and districts to Local Area Networks (LANs) and Branches

  • Unprecedented CEO Hire

    IAAP leaders hire first ever black female Chief Executive Officer

  • CAP Accreditation

    IAAP’s CAP credential becomes accredited by the National Commission for Certifying Agencies (NCCA)

  • Brand Refresh

    IAAP refreshes the brand and changes the names of LANs and Branches to Branches and Regions





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ADMINISTRATIVE PROFESSIONALS WEEK & DAY
Skip the flowers and treats, this week and day was started by IAAP in 1952 to provide administrative professionals a collective voice. The administrative profession deserves a seat at the table of business as a partner, not minute-taker. Admins should not expect to be recognized during this week and day, but instead should use this week and day to speak up and ask for the things they need to be successful—like commensurate pay and professional development opportunities. Why? Because the success of admins makes the businesses they support more efficient—if time is money, admins are worth their weight in gold.




IAAP BOARD OF DIRECTORS

Chair
Juanita Mort, CAP, OM, PM

Juanita Mort, CAP, OM, PM is the Executive Assistant and strategic business partner to...

Chair
Juanita Mort, CAP, OM, PM

Chair-Elect
Phiandra Peck, CAP, MEP, OM, PM

Phiandra is the Sr. Administrative Assistant supporting the Corporate Tax department at...

Chair-Elect
Phiandra Peck, CAP, MEP, OM, PM

Vice Chair
Dr. Barrett Shaw, CAP, MEP, OM, PM

Barrett Shaw is a Principal Administrative Specialist at Mission Support and Test Services, where he...

Vice Chair
Dr. Barrett Shaw, CAP, MEP, OM, PM

Director
Pamela Bell, CAP, OM

Pam is the Executive Assistant to the Superintendent of

Director
Pamela Bell, CAP, OM


Director
Ann Dahlke, CAP, MEP, OM, PM, TA

Ann has been an IAAP member since 2006 and has held leadership positions at every level of IAAP throughout...

Director
Ann Dahlke, CAP, MEP, OM, PM, TA

Director
Dierdre Crowl, CAP, OM

Dierdre has been a member of IAAP since 2008 and is in her first year as Director...

Director
Dierdre Crowl, CAP, OM

Director
Jean Cocco, CAP, OM, PM, TA

Jean is serving as Director on IAAP’s Board of Directors for a two-year...

Director
Jean Cocco, CAP, OM, PM, TA



 
 
 
 





IAAP STAFF

Eric Burgess

As the Graphic Designer / Web Editor for IAAP, it allows me the opportunity to gear my creativity towards...

Graphic Designer / Web Editor
Eric Burgess

Dr. Veronica Cochran

Veronica’s professional career began with a bachelor's degree in nursing...

Chief Executive Officer
Dr. Veronica Cochran

Creig Cooper

I started with IAAP in November 2002 working with the Certification Department...

Manager, IT
Creig Cooper

Holly Emmert

I am a Kansas City girl – born & raised. After graduating from Park University with...

Director, Operations & Business Development
Holly Emmert

RaeLynn Gochnauer

Living purpose-driven has always been in my DNA. Thanks to a friend over twenty years ago...

Executive Director, IAAP Foundation
RaeLynn Gochnauer

Amy Hooley

I started working with IAAP and the IAAP Foundation in February 2013. I am the Foundation Specialist and...

Foundation Specialist
Amy Hooley


Melissa Mahoney, CAE

I have a true passion for the work I do and those I serve, and it comes...

Chief Operating Officer
Melissa Mahoney, CAE

Kelli Nelson

I am an Iowa native who made her way to Kansas City after graduating from Northwest Missouri...

Manager, Volunteer Development
Kelli Nelson

Tracy Orpin, CMP

I was born and raised in Kansas City and lived here most of my life with the...

Manager, Conferences & Meetings
Tracy Orpin, CMP

Rachel Reynolds

I started with IAAP as an admin in early 2013 and immediately fell in love with the association and...

Director, Certification & Programs
Rachel Reynolds

Danielle Scott

I am a recent Midwestern transplant from Portland, OR. After graduating from Portland State University with a...

Executive Admin to the COO
Danielle Scott

Lynn Sylva

IAAP has been my work family for going on 17 years in the Distribution dept...

Distribution Specialist
Lynn Sylva


Courtney Teel

In 2015, right after high school, I accepted an amazing job opportunity at IAAP...

Office & Member Manager
Courtney Teel

Nikki Unmack

I am a born and raised Kansas Citian and am raising a family here in the Midwest...

Education Specialist
Nikki Unmack












 
 
 




FoundationLogo
 
The IAAP Foundation is a 501(c)(3) organization and the charitable partner of IAAP. No other foundation does what the Foundation does--invest in the success of office and administrative professionals. Simply stated, the Foundation puts admins first. Its purpose is to ensure admins are prepared to serve the business needs of the future as the visibility of the profession continues to rise. Thanks to its donors, the Foundation has impacted thousands of admins through its support of innovative research, educational and professional development opportunities, and affordable housing initiatives. To be a part of the Foundation’s impact, visit www.iaap-foundation.org/donate. Your ongoing support will help secure a successful future for admins around the globe.

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