WHO WE ARE
International Association of Administrative Professionals (IAAP) is a non-profit professional association serving the administrative profession. IAAP is dedicated to helping office and administrative professionals advance their career in a demanding and ever-changing business environment. We are focused on preparing admins and stakeholders for what matters now and what’s ahead. We enhance the value that admins bring to the table and advocate for the profession as it evolves to encompass the role of business partner and leader. IAAP provides admins with the knowledge, skills, and insights that build toward job advancement, success, and recognition. We also provide a community of individuals who have shared goals, responsibilities, challenges, opportunities, and strengths.
IAAP remains true to our core purpose, unafraid to stand with integrity and confidence for our goals and objectives.
IAAP values and invites collaboration, connections, and engagement with stakeholders.
IAAP is committed, dedicated, enthusiastic, and decisive in our support and mentorship of administrative professionals.
IAAP provides exceptional, meaningful, and innovative resources to support the changing world of the administrative profession.
IAAP perseveres, remains steadfast and focused, and is agile in our actions and decisions to support our goals and objectives.
National Secretaries Association (NSA) was formed and the first chapter was founded in Topeka, Kansas
NSA’s first magazine for members, The National Secretary, begins publication
First International Convention convenes in Kansas City, MO with close to 200 attendees
The first Certified Professional Secretary exam was delivered to 281 candidates
National Secretaries Week
First National Secretaries Week, now known as Administrative Professionals Week
Men Join NSA
Convention delegates vote to open membership to men; first man joins six weeks later
Equal Rights Movement
NSA members approve a resolution supporting the Equal Rights Amendment
Name Change #1
NSA changes its name to Professional Secretaries International (PSI)
Publication Name Change
The Secretary magazine becomes OfficePro
Name Change #2
PSI becomes the International Association of Administrative Professionals (IAAP)
Administrative Professionals Week
Professional Secretaries Week and Day become Administrative Professionals Week and Day
The Certified Administrative Professional (CAP) exam is offered for the first time
Certification is Modernized
The CAP becomes IAAP’s sole credential and specialty certificate programs are added
Structure is Modernized
IAAP restructures from chapters, divisions, and districts to Local Area Networks (LANs) and Branches
Unprecedented CEO Hire
IAAP leaders hire first ever black female Chief Executive Officer
IAAP’s CAP credential becomes accredited by the National Commission for Certifying Agencies (NCCA)
IAAP refreshes the brand and changes the names of LANs and Branches to Branches and Regions
ADMINISTRATIVE PROFESSIONALS WEEK & DAY
Skip the flowers and treats, this week and day was started by IAAP in 1952 to provide administrative professionals a collective voice. The administrative profession deserves a seat at the table of business as a partner, not minute-taker. Admins should not expect to be recognized during this week and day, but instead should use this week and day to speak up and ask for the things they need to be successful—like commensurate pay and professional development opportunities. Why? Because the success of admins makes the businesses they support more efficient—if time is money, admins are worth their weight in gold.
IAAP BOARD OF DIRECTORS
Ann Dahlke, CAP, MEP, OM, PM, TA
Ann Dahlke, CAP, MEP, OM, PM, TA - Director
Ann Dahlke, CAP, MEP, OM, PM, TA is the executive assistant to the president and CEO of UMR, a UnitedHealthcare Company. Ann has been an IAAP member since 2006 and has held leadership positions at every level of IAAP throughout her membership tenure. She is the 2016 recipient of the IAAP Achievement Award and the 2018 recipient of the ATHENA Leadership Award from the Wausau Region Chamber of Commerce. In her spare time, Ann enjoys crocheting and volunteering in her community. She resides in Wausau, Wisconsin with her husband and spoiled Persian cat.
Barrett Shaw is a Principal Administrative Specialist at Mission Support and Test Services, where he has worked since 2002. He provides administrative support to the Senior Director of NNSA Mission Programs. He has worked in many different areas of the company, including an assignment in HR during which he served as a subject matter expert for the company's employee engagement initiatives. He is also an expert trainer with Leoron Professional Development, teaching a variety of courses geared for administrative professionals, including prep courses for the CAP exam. Barrett has been a member of IAAP since 2008 and has served in a variety of volunteer roles at the Chapter, Division and International Levels. He loves traveling and spending time with his family.
Dierdre Crowl has been a member of IAAP since 2008 and is in her first year as Director. In the past, she started as newsletter chair of the Greater Baltimore Chapter of IAAP, eventually serving as treasurer, vice president, and president. In this role, she led the chapter through IAAP reorganiza-tion. She has served on the Governance and Leadership Committee and multiple times as Associa-tion Influencer. She successfully completed the inaugural year of Leadership Academy through IAAP as well as the EA Master Class.
Dierdre is an employee owner at KCI Technologies, Inc., based in Baltimore, Maryland. She is cur-rently an associate and pursuit manager with KCI’s Transportation Market, an advancement she at-tributes largely to her Leadership Academy experience. She previously worked for nearly ten years as the executive assistant in support of the C-suite at the firm, after starting as a marketing assistant in 2005.
Dierdre earned her CAP with OM specialty certification from IAAP in 2010. She has a Bachelor of Arts degree (Summa Cum Laude) in Communication and Political Science from McDaniel College, and a Master of Business Administration (MBA) degree from The Johns Hopkins University Carey Business School.
Dierdre chairs KCI’s corporate United Way campaign and serves on the Executive Committee of Leaders United for United Way of Central Maryland. She is a KCI mentor and is sanctioned to advo-cate for the administrative professionals at the company, providing informal mentorship as re-quested and training opportunities to all in the administrative field at the firm. She is a member of the County Engineers Association of Maryland (CEAM), the Society of American Military Engineers (SAME), and serves on the conference committee for the Maryland Quality Initiative (MdQI).
Dierdre’s son, Cameron, is a mechanical engineer leading a team at Cyient in Connecticut, leading a team in assembly and testing of jet engines for Pratt & Whitney. In Dierdre’s spare time she en-joys singing, playing golf, walking, and enjoying the company of friends.
Jean Cocco, CAP, OM, PM, TA is serving as Director on IAAP’s Board of Directors for a two-year term (2018-2020). She is a life-long resident of the state of Massachusetts. Jean has a Bachelor’s Science degree in Business Administration, concentrating in Management from Northeastern University. She is the Executive Assistant for the Global Manufacturing, Quality & Supply, Vice President, Human Resources North America at Fresenius Medical Care in Massachusetts. Jean enjoys traveling and appreciates attending the various IAAP events where she can participate in training and meet new people. She is passion about the administrative profession and wants to share her enthusiasm for this career with others. An unknown fact is that Jean is avid Drum Corp fan. When you see Jean, ask her about DCI.
Juanita Mort, CAP, OM, PM is the Executive Assistant and strategic business partner to the Vice President, Information Services and Technology/CIO at HACC, Central Pennsylvania’s Community College. This role supports the learning experiences of the students by enriching their education through technology. She is also an adjunct faculty member on the Adult Education|Workforce Development team and provides small setting learning opportunities in the Microsoft Office platform.
With over 25 years of experience as an executive assistant supporting senior executives and CEO’s, Juanita has built a record of accomplishments through strong performance in high volume, high pressure environments. She skillfully manages administrative duties and is a staff trainer and mentor to new executive assistants.
Education and continued professional development are important components of Juanita’s personal growth/career plan. She holds associates degrees in Business Administration and Computer Information Systems. She also holds several industry certifications: IAAP Certified Administrative Professional (CAP) with specialty designations in Organizational Management and Project Management, Microsoft Office 2013 Specialist Certification–Expert Level, and Microsoft Office 2016 Specialist Certification–Master Level.
Advocacy for the administrative profession is one of Juanita’s great passions. Her core belief is that admins and the vital roles they play in the success of their companies should be understood, recognized, and appreciated. Their voices should be heard and regarded as valuable. Passion drives success and success drives passion. Through her membership in the International Association of Administrative Professionals (IAAP), she has grown her network and enhanced her leadership skills through leadership roles at the local, regional, and international levels of the association. She currently serves as chair-elect on the IAAP Board of Directors.
Juanita is active in her community and currently volunteers her time with HACC-related opportunities on the Administrative Office Management Advisory Board and the President’s Next Generation Task Force. She also serves on the Finance Committee and community project “The Church has Left the Building” with her local church.
Juanita lives in Harrisburg with her husband, Jerry. Between them, they have four children, eight grandchildren and three great-grandchildren and enjoying the fun of being Mimi and Pop-Pop.
Nora is currently the Senior Executive Assistant to the Chief Legal Officer and Corporate Secretary, who is also an Executive Vice President at Hawaiian Airlines. She is a proven C-suite administrative professional having previously supported and partnered with the Senior Vice President of Legal Affairs and Facilities Management, Senior Vice President of Operations, and the Senior Vice President of Corporate Communications and Public Relations at Hawaiian Airlines. Prior to joining Hawaiian Airlines, she was the Senior Secretary to the Vice President and Regional Manager at Japan Airlines, Hawaii Region. Her persona is one of calm and respect, with a quiet strength that facilitates and promotes her executive’s and her company’s mission and purpose.
Working with a broad spectrum of executives and departments on a global scale has enabled her to develop skills in a variety of areas. She brings to the table expertise in budget, finance and office management, recruitment and staffing, personnel management, payroll and benefits, succession planning, corporate governance, shareholder communications, and interaction with both domestic and international government agencies. She is a seasoned, innovative, efficient and resourceful career-minded administrative professional who is a self-starter with impeccable work ethics and integrity, strong leadership, communication and strategic skills with the ability to work independently as well as collaboratively.
Nora served in leadership capacities under the former IAAP organizational structure on chapter, division and district levels and is currently serving as President and Chair of the IAAP Board of Directors. She obtained her CPS (now CAP) certification in 1993, has kept her recertification active and has since achieved the specialty designations of OM (2016), PM (2018) and most recently, MEP in March 2019. She became licensed as a Notary Public in the State of Hawaii in November 2015 and renewed her license in November 2019.
She holds a B.A. in Japanese and German from the University of Hawaii at Manoa. She is President of the ASCEND (ERG of employees with disabilities at Hawaiian Airlines), member of the Wahine in Aviation ERG at Hawaiian Airlines, member of Phi Beta Kappa and Phi Kappa Phi, the Society of Human Resource Management, Hawaii Business Education Association, the University of Hawaii Wahine Volleyball, Wahine Basketball and Football Booster Clubs and serves as a board member on the McKinley Alumni Association.
Nora is an advocate of life-long learning, always asking the questions “what if” and “imagine if” to inspire herself and others to be creative, innovative and to have strategic foresight. She is a practitioner of servant leadership to build relationships and community.
Phiandra Peck is the Sr. Administrative Assistant supporting the Corporate Tax department at Eli Lilly and Company and has been employed there since 2002. She was appointed to the IAAP Board of Directors in 2015 for a one-year term and elected to the board in 2016.
A native of Indianapolis, Indiana, Peck earned her CAP credential in November 2008 and has recertified twice. During this period she has obtained CAP specialties of Organization Management (OM), Project Management (PM), and Meeting and Event Planning (MEP).
Peck volunteers with Innovations for Learning as part of the TutorMate corporate partners program. Innovations for Learning is a nonprofit organization that is committed to improving literacy outcomes of primary grade students in under-resourced schools.
I am the Executive Admin to Veronica Cochran, CEO. I have been with IAAP for 1 year but have been an admin for 12 years. I am a proud University of Colorado alumna – Go Buffs! I love to spend time traveling and golfing with my husband. We have lived in Kansas City for 18 years and have 2 beautiful daughters and 1 sweet dog.
Eric Burgess - Graphic Designer / Web Editor
My role as the Graphic Designer / Web Editor for IAAP allows me the opportunity to utilize my creativity towards the passion I have for education in a non-profit environment. Born and raised in Kansas City, I moved to Texas where I attended Art Institute of Houston for Graphic Design. I am an artist that enjoys a variety of mediums, from painting found objects to canvas and murals. My transition from brushwork to print and media design came naturally. Since graduating, I have added web design and scripting languages to my skillset, keeping pace with the rapid technological progression of the industry. In my down time, I love to travel and learn new things, from building car engines and transmissions to new recipes to cook with my amazing wife and daughter. My two rescued dogs and rehabilitated cat help round out the fun craziness that I am lucky to call home.
Dr. Veronica Cochran
Dr. Veronica Cochran - Chief Executive Officer
Veronica Cochran’s professional career began with a bachelor's degree in nursing. During this time, she discovered a love for both developing and delivering education and began to realize the powerful possibilities life presents and the importance of developing our fullest potential. After pursuing a master's degree in theology, and later receiving an honorary doctorate in divinity, she gained valuable experience from executive leadership programs as well as from serving in a variety of leadership roles. It’s a passion that she has the privilege of carrying on in her current role as CEO of the International Association of Administrative Professionals (IAAP). She is inspired and motivated by the amazing professionals that comprise IAAP’s membership. Their courageous pursuit of personal and professional excellence amidst such role ambivalence is nothing short of heroic. In many instances they exemplify what it means to truly #LeadUp. The thought of what future possibilities exist for the admin world (both members of IAAP and members in the larger administrative profession) excites her. She believes that the community must keep moving forward—together!
Creig Cooper - Manager, IT
I started with IAAP in November 2002 working with the Certification Department. My knowledge of computers and desire to find ways to use technology to make my co-workers jobs easier led me to the IT department. When I'm not messing with a computer or trying to find a better way to do something, you'll find me spending time with my wife and four daughters.
Holly Emmert - Operations & Business Development Director
I am a Kansas City girl – born & raised. After graduating from Park University with my Bachelor’s degree in Business Management, I worked in the banking industry which led me to a position with IAAP’s accounting team. I’ve been with IAAP for over 10 years and now serve as the Operations & Business Development Director. With a small but mighty team and passionate members, I truly believe there is no limit to what this association can do.
When I’m not at work you’ll find me at home jamming out to some good music, spending time with my husband and son, or playing with my three dogs. I am the textbook definition of Crazy Dog Lady so If you catch me at one of our conferences, feel free to show me photos of your pups!
RaeLynn Gochnauer - Executive Director, IAAP Foundation
Living purpose-driven has always been in my DNA. Thanks to a friend over twenty years ago, I was introduced to the nonprofit world. From there, I was able to turn a passion into a career. As the inaugural Executive Director of the IAAP Foundation, I make it my daily mission to not only advocate for the administrative profession, but also strive to position the organization as a catalyst for change. My biggest energizer is the vast amount of potential that is out there for us to grow the visibility of profession and improve the lives of all admins.
When I’m not thinking all things admin, I enjoy time with family and friends, traveling to find salt and sand, reading, and cooking. As a Kansas City native, I also enjoy Sporting Kansas City games, local concerts, restaurants, First Fridays, and following the Northwest Missouri State Bearcats.
Amy Hooley - Foundation Specialist, IAAP Foundation
I started working with IAAP and the IAAP Foundation in February 2013. I am the Foundation Specialist and I am involved in most areas of the Foundation, including communications, Foundation events, and programs. I love being a part of an organization that focuses on people and helping them turn their goals into reality. On a personal note, I live in Kansas City North with my husband, our two kids and the family pup. I have a degree in mass communication and a love for photography. I believe having a personal creative outlet is important; taking photos of the people I love and preserving their memories is mine.
Melissa Mahoney, CAE
Melissa Mahoney, CAE - Chief Operating Officer
I have a true passion for the work I do and those I serve, and it comes from a place of experience; I started my career with IAAP as an admin in the accounting department. Because of the journey to my current position, I love being connected to our mission to elevate administrative professionals and the profession as a whole. They say “if you get a job doing something you love, you’ll never work a day in your life.” While it’s always challenging, it’s definitely not work for me. As COO, I have the privilege of working side-by-side with IAAP’s CEO, Veronica Cochran, the entire staff team, and with the IAAP Board of Directors. I feel incredibly grateful to be in this seat and to work alongside such talented people. I have a unique blend of higher education, professional certification, experience, and passion that have helped prepare me for my current role. When I’m not working, you’ll find me hanging out with my husband John and my three children. We are avid sports fans and die-hard Kansas City Royals fans so you can often find my family at the ballpark during baseball season.
Kelli Nelson - Manager, Volunteer Development
I am an Iowa native who made her way to Kansas City after graduating from Northwest Missouri State University with a bachelor’s degree in Business Management. I joined the IAAP staff in October of 2014 as the Accounting Specialist. In April of 2016, I became the Volunteer Development Manager. I now get the privilege of working with our volunteer Regional and Branch Directors who interact with our members on the local level every day. I live in a small community north of Kansas City with my 15 month old daughter, we love to travel and enjoy attending/watching all sporting events. As a college basketball player at Northwest Missouri State University all four years, we enjoy cheering on our Bearcats as much as possible. I believe faith and family are the greatest gifts in this journey called life.
Tracy Orpin, CMP
Tracy Orpin, CMP - Manager, Conferences and Meetings
I was born and raised in Kansas City and lived here most of my life with the exception of a few years when I lived in Southern California. I have been a meeting professional for over 20 years and I absolutely LOVE what I do, can’t imagine doing anything different. In my down time I love to cook, garden, golf, travel and play with my Boston Terrier dog, Frank.
Rachel Reynolds - Programs Director
I started with IAAP as an admin in early 2013 and immediately fell in love with the association and all it stands for. I am passionate about this community of administrative professionals and empowering them to be their best selves through tools such as certification, education, and engagement. You can often find me at conferences chatting with attendees or hugging someone I haven’t seen since last conference. I am happy to get up and go to work everyday because of each of you. I love reading, healthy food (especially kale!), and the beach.
Danielle Scott - Certification & Programs Admin
I am a recent Midwestern transplant from Portland, OR. After graduating from Portland State University with a focus in Business Administration, I continued my professional development in customer service before relocating to Kansas City. With a passion for business development and systems improvement, I hope to utilize my unique skill set to continue cultivating member engagement at IAAP while taking part in the organization's evolution. Living most of my life in the Pacific Northwest instilled in me a love of the outdoors, I am looking forward to my continued exploration of the natural characteristics of my new surroundings.
Lynn Sylva - Distribution Specialist
IAAP has been my work family for going on 17 years in the Distribution dept. I’ve seen a lot changes in the years at IAAP and change is good, more education sessions, available study materials and much more.
I so look forward to our yearly Summit to see and meet all our fantastic members for another wonderful event. Smile big and be all you can be with the help of IAAP.
Courtney Teel - Operations Admin
In 2015, right after high school, I accepted an amazing job opportunity at IAAP. Ever since, I have been taking classes and working on my Bachelors in Business Administration. Once I receive my degree, I will work towards obtaining my Nonprofit Leadership Certificate. When I’m not working or studying, I’m playing with my pup, Bella Jo!
Nikki Unmack - Education Specialist
I am a born and raised Kansas Citian and am raising a family here in the Midwest. I graduated from The University of Kansas with a focus in Communication Studies (Rock Chalk!). After my college career I worked as an Administrative Professional for nearly 3 years. My career took a turn when I joined the Education side of Professional Associations in 2013 and truly found my passion in adult education. My first encounter with IAAP was in 2013 when I became a member, and I joined the company in September 2018. When I’m not working you can find me dancing and baking in my kitchen with my husband and son or reading a book with a mug of hot tea.
The IAAP Foundation is a 501(c)(3) organization and the charitable partner of IAAP. No other foundation does what the Foundation does--invest in the success of office and administrative professionals. Simply stated, the Foundation puts admins first. Its purpose is to ensure admins are prepared to serve the business needs of the future as the visibility of the profession continues to rise. Thanks to its donors, the Foundation has impacted thousands of admins through its support of innovative research, educational and professional development opportunities, and affordable housing initiatives. To be a part of the Foundation’s impact, visit www.iaap-foundation.org/donate. Your ongoing support will help secure a successful future for admins around the globe.