This website uses cookies to store information on your computer. Some of these cookies are used for visitor analysis, others are essential to making our site function properly and improve the user experience. By using this site, you consent to the placement of these cookies. Click Accept to consent and dismiss this message or Deny to leave this website. Read our Privacy Statement for more.
Print Page | Sign In | Join or Register
IAAP Event Policy

Attendee Conduct Expectations

IAAP always represents admins with professionalism and practices inclusion. This is especially true at Summit, our largest event of the year. To make sure everyone has a stellar experience, we ask each attendee to adhere to certain principles.

  • Be respectful of your fellow attendee in thought, word, and deed.
  • Be open-minded and ready to learn. If you think you won’t learn anything new, you won’t.
  • Be inclusive in your speech and actions. Celebrate and appreciate our differences.
  • Be present. Summit is a time for renewal and learning; be fully engaged during sessions.

We invite you to attend in a spirit of curiosity, friendliness, open-mindedness, camaraderie, and respect. We will not tolerate harassment in any form.

At any IAAP event, you agree to:

  • Respect the boundaries of other attendees.
  • Avoid aggressively pushing your own services, products, or causes.
  • Respect confidentiality requests by speakers and other attendees.
  • Give your full attention to any presenter or speaker.
  • Look out for one another.

These behaviors don't belong at any IAAP event:

  • Being disruptive, drinking excessively, stalking, following, or threatening anyone.
  • Abuse of power (including abuses related to position, wealth, race, or gender).
  • Homophobia, racism, or behavior that discriminates against a group or class of people.
  • Sexual harassment of any kind, including unwelcome sexual attention and inappropriate physical contact.
  • Being overly critical or aggressive toward venue staff, IAAP staff, speakers, and fellow attendees.

Contact us to report an incident

If, while at an IAAP event, you have been involved or have witnessed an incident that violates the Attendee Conduct Expectations policy, please make an IAAP staff member aware immediately. Share as much information as you can to help us make a thorough investigation of the onsite incident.

We also recognize that problems with the venue occur. Please bring any concern regarding the venue or its staff to the attention of an IAAP staff representative so that we may address it through the proper channels.

Presenters are asked to agree to a similar code of conduct. If any speaker violates any of these terms, please report them to your nearest IAAP staff member so that we may address it.

IAAP's commitment

IAAP will investigate all incidents reported at an event with discretion and confidentiality. IAAP reserves the right to bar any person who violates our Conduct Expectations from attending an IAAP event in its entirety or in part, and/or to revoke the membership of the person without refund.

Corporate Discounts and Conference Cancellation Policy 

IAAP offers a corporate discount when several attendees from the same company register together. Details for each conference may be found on the Event Corporate Discount Form.

Cancellations and refund requests for IAAP CAPstone and IAAP Summit must be received in writing 45 days prior to the start of the conference, minus a $100 administrative fee.

Cancellations and refund requests for IAAP EA Symposium must be received in writing 45 days prior to the start of the conference, minus a $250 administrative fee.

Refunds are not available for registrants who received a corporate discount. Refunds are not available for the Premium Plus Meal Ticket option at Summit.

Emergency Cancellations
If a registrant has a death in their immediate family a refund less a $100 fee may be requested before the start of the event.  IAAP reserves the right to request documentation.

How to Cancel
To cancel your registration email:, with “Event Cancellation” in the subject line, or mail notification to: IAAP, 10502 N Ambassador Drive, Suite 100, Kansas City, MO 64153. Include your full name, member number (if an IAAP member), event title, and city of residence.  All cancellations must be made in writing; no requests will be accepted over the phone.

Cancellation Notes
IAAP reserves the right to process refunds after the conference concludes.

Registrants who fail to cancel and do not attend are responsible for the full registration fee.

Transfer Policy

Event attendees may transfer the registration fee to another IAAP HQ conference within 12 months of the original event, minus a $100 transfer fee. This transfer fee is due at the time of transfer; if the conference registration fee of the new conference is less than the original conference, attendees may use the additional toward the transfer fee. Refunds are not available for transfers.


Event attendees who originally received the corporate discount will pay the $100 transfer fee in addition to the balance for attending separately.


To transfer your registration, email:, with “Event Transfer” in the subject line, or mail notification to: IAAP, 10502 N Ambassador Drive, Suite 100, Kansas City, MO 64153. Include your full name, member number (if an IAAP member), event title, and city of residence. All cancellations must be made in writing; no requests will be accepted over the phone.

Event Payment

IAAP accepts check, money order or credit card payment (Visa, Master Card, American Express or Discover) in US Dollars.  Headquarters cannot process event registration without full payment and complete registration form. Form of payment cannot be changed once submitted to IAAP.

International Registrants

Visa Information

Registrants are encouraged to apply for visas as early as possible, at least 3 to 4 months prior to the conference. For more information on obtaining a U.S. visa, including visa appointment wait times, please visit the U.S. State Department website. Please note that IAAP will not contact or intervene with U.S. Embassies on your behalf.

Letter of Invitation

To receive a Letter of Invitation, please email your request to Your request must include:

-          Complete name as it appears on passport

-          Passport Number

-          Email address (from verifiable company or university)

-          Current Employer & Position

-          Employer Address

-          Home Address

Emailed requests must come from a verifiable company or university email address and this email address is where your Letter of Invitation will be sent. Please allow up to three business days for Letter of Invitation to be processed and emailed. Conference registration must be paid in full to request a Letter of Invitation. The Letter of Invitation does not imply any financial support from IAAP. The deadline for requesting a Letter of Invitation for Summit is May 31, 2019.

Cancellation & Refund

IAAP’s standard Summit Cancellation and Refund Policy applies if a visa application is denied. If conference registration is paid with a wire transfer and you are eligible for a refund, there will be an additional fee to return the wire transfer to you. IAAP reserves the right to process refunds after the conference concludes.



IAAP complies with the Americans with Disabilities Act.  If special arrangements are necessary for an individual with a disability to attend this program, contact  Notice of special needs must be received one month prior to event start date.

Scent-Free Environment

To ensure the comfort of everyone attending the meeting, please do not wear scented products. 

Thank you for understanding.

Dietary Restrictions

Attendees have the option to receive a gluten-free, vegetarian, or vegan option when registering for any IAAP conference at which meals are served. Attendees may also note any medically necessary dietary restrictions on the registration form. Any restrictions not communicated to IAAP within 14 business days of the start of the event will be accommodated to the best of our ability but cannot be guaranteed.

Stay Connected