The International Association of Administrative Professionals (IAAP), as a first-of-its-kind organization, has been collecting data through benchmarking surveys since the early 1990s. Though the questions have changed slightly throughout the years to reflect the changing workplace, IAAP has decades worth of data tracking everything from job responsibilities to demographic details.

In 2018, a survey was sent to over 7,000 members as well as some 23,000 nonmembers. New to 2018, and embracing the interconnectedness of today’s world, IAAP took advantage of their social media channels (Twitter, Facebook, and LinkedIn) in the hopes of getting a well-represented group of respondents. A total of 3,634 surveys were completed, the highest number in a decade.

During a 3-month window in 2018, respondents answered 62 questions regarding demographics, their work and workplace, compensation, and professional development. IAAP collects this data in order to identify trends in today’s workplace as well as getting a clearer snapshot of the profession according to those who fill this most integral of roles. Most importantly, this information helps tailor programs and services offered by IAAP to the administrative profession and administrative professionals.

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