This hard-copy book is a great resource on important office skills. Work through it on your own, or purchase for your group to study together.
The corresponding assessment may be purchased separately through the catalog (ideal for group study). The book and assessment bundle is also available in the catalog.
Book Description:
Most people listen at less than a quarter of their capacity. We're overwhelmed with information, pulled in different directions, and have usually not been taught the most essential listening skills. The truth is: the simple key to effective listening is wanting to be good at it. and anyone can do it.
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