hello everyone. I am Joel. I'd like to share the "technical" issue I experienced when i took the CAP exam on Oct 7th in Riyadh Saudi Arabia. First, my testing center is 950kms away from my work location. I booked a flight & hotel. On Oct 5th, a day before my flight, i received an email from assessment systems that my exam appointment has been canceled by the testing center. I immediately sent them an email. I cannot cancel my trip. They advised me to proceed with my flight and they will try to confirm my exam schedule. On the morning of my exam, i got the confirmation. I will not discuss the fact that I got lost on my way to the testing center. That I was not informed what floor/ room they are located in a tall building without reception desk at the ground floor. I was excited to take the exam, even if I had to check each floor to look for their office without using the elevator. I was so happy I found them on the 3rd floor. OK, let's start the exam & the problem i faced. Proctor entered the test code, i saw my name on the monitor, i saw the timer on my monitor giving me with 1 hour + something only. Wait! it was supposed to be 210mins. Then i started answering the questions. I started on question no. 134 or 143 ( i forgot exactly) Questions no. 1-100+ are missing. I was not worried at first. I assumed that maybe if I will answer all questions on my screen, click submit, then I will be directed to the next Section, with refreshed timer, and the missing questions. Surprise, I clicked submit or done when I answered all questions. Then i was informed that I have completed my exam already. Wow, less than 150questions in less than 90mins. That's when I realized something is wrong.I asked assistance from the Proctor. He called his Boss. He tried to login but not possible. He doesnt know what happened. He advised me to contact IAAP. I want to stay positive. Everything will be ok. I want to thank Ms Linda Williams Clark on the reviewer she sent me. To Ms Rachel Reynolds on her quick responses on my panicking emails. She replied to my email on a weekend. To assessment systems team for their patience and the promise to find out what exactly happened. I am waiting for any good news from them. I just want to complete the exam and answer the missing questions even if I have to book a flight & hotel, take 2-3 days leave from work. I just want to complete the CAP exam. Thanks everyone.

Joel, I am so sorry that this has been your experience with the CAP exam. I have also had some issues with my testing site (not to this degree) but I was so pleased that the IAAP HQ staff were so prompt and worked so diligently to make sure that everything was corrected. Best of luck to you on taking your exam, I am sending positive thoughts that this will all be resolved soon. Please keep us updated.

Thank you Stacey.

Joel - I hope that, after everything you went through, you passed your test! Good luck!

I am so sorry you had to go through this; best of luck.

Bless you, Joel! Good Luck!

So sorry you went through all that.  

Admire you staying positive and focused. Sorry to hear of your troubles. Good luck!

Wow that is really frustrating for you. I'm sorry you had such challenges at such a stressful time. I'm glad you have already communicated with HQ and Assessment Systems. Those were exactly the right people to to approach.

The test has two halves. It sounds like yours started at the second half point. Yikes.

Fingers crossed that they can resolve it for you in some way.

Marie

What an unfortunate series of events. I commend you for your efforts, recognizing there was an error happening, and connecting with the right people to solve the problem..all while remaining positive! Great job!! Thank you for sharing your experience with us. It's an important teaching moment and the journey, whether easy or hard, is worth sharing to gain knowledge of your experience and possible lessons for others along the way. I hope the situation gets resolved and the result of the experience as a whole is a positive one.